62 Narvar Testimonials

"Thanks to Narvar, our return rate has been decreasing and we’re recapturing more of that revenue. We’re able to create the premium return and exchange experience we want for our customers by giving them more intelligent choices with the maximum amount of options."

“That also demands that we make the best use of our time. The more we can do to passively educate and persuade consumers, the less our customer service reps need to do over the phone.”

"Narvar helps make purchases easier for our consumers. It helps us be more transparent and lets our customers really get to know and trust us. And that keeps them coming back."

"One of the biggest selling points for us was the customer-focused analytics Narvar offers for the entire lifecycle of a package. We’re able to monitor how well we are meeting our SLAs and delivering on our promise to our customers by providing critical visibility for our logistics."

“Narvar is a best-in-class partner who helps us connect with our customer. If I had to give it a star rating, it would be a 5 out of 5."

"We found that users who touched Narvar in their post-purchase experience journey were more likely to repurchase than a typical user."

"We really wanted best-in-class, so we looked for a company that provided a really good experience first and foremost."

"One of the main motivations for moving to something like Narvar was actually giving the customer the ability to see when their order was expected to arrive on a Baked by Melissa, happy, colorful, delicious page so they can get excited about their delivery."

"We are thinking ahead and actively figuring out what ecommerce is going to look like in the future. This was an emerging trend that we knew we had to pursue."

"We’ve fostered a great relationship with the Narvar team, which has allowed us to move faster on other digital projects that we wouldn’t have otherwise had time for, while still maintaining a best-in-class tracking experience."

"It’s never a great experience to have to return a package, but if we can have a touchpoint with that customer that we might not have otherwise, that’s great."

"I wanted to make the most out of our customer service operations by reducing the number of calls about where packages were or to facilitate simple returns requests, and Narvar allowed us to do that."

"Before Narvar, asking about the status of their orders was the number one reason customers contacted us. We took away their biggest pain point."

"By deflecting calls about order status, we were able to greatly reduce seasonal impact and probably saved having to hire 2-3 customer service reps as a result."

"Our investment in Narvar has absolutely paid for itself—and then some."