"Before Narvar, asking about the status of their orders was the number one reason customers contacted us. We took away their biggest pain point."

“The Narvar platform has helped Sony PlayStation improve efficiencies while delivering engaging customer experiences throughout the post-purchase journey. We love that Monitor is really easy to configure and personalize. We have total visibility into what’s going on with our packages and can manage exceptions proactively. Keeping our delivery promise is …

"We are fortunate to have developed a truly devoted fan base, and Narvar provides a new channel for us to continue to build on that relationship."

“Integrating with Narvar allows us to streamline our customer support process and provide shoppers with faster, more efficient service.”

“We were facing a lot of supply chain issues, including delays and split shipments. We were initially using AfterShip, but it couldn’t provide package-level visibility or notifications to customers with the limitations we had."

“We've been able to see a significant change...with Narvar from a sales perspective, which has been a very nice 'add' in addition to our customers being more aware of what's going on [with their order]”

“Narvar’s customizable return rules provide us immense flexibility across our brands. We operate across verticals and product categories — so our brands have their own unique return eligibility rules and requirements. Operating within one platform across scenarios and brands has been incredible for us.”

“We know our physical product is great and we want to match that experience on the website and after the purchase, as well.”

“You have customs rules, call banks, dangerous goods documentation for batteries in some cases—all of that needs to be taken into account.”

"Our #1 priority with our website is for it to be a 'one-stop shop' for everything Nuun. We've spent the last few years integrating, testing, adapting, and asking what we can do to improve the customer experience."

“We have to make sure that we can provide that experience throughout the whole journey, even beyond the click of the ‘Buy’ button.”

“When the pandemic hit, deliveries were delayed significantly—we couldn’t even get FedEx to pick up consistently from our warehouse."

“A high volume of orders is good for business. But in our case it also meant a high volume of customer care contacts—people asking ‘where is my order?’—which led to higher costs. Using Narvar allowed us to reduce these WISMO contacts, which allowed us to lower our customer care costs.”

“The more tools and systems we have that can grow with the overall organization and integrate with our Shopify instance, the easier that growth is to manage and continue.”

“It was tough to communicate with customers if there were shipping or fulfillment delays, which made it challenging to nurture customers, earn their trust, and give them the white-glove treatment people expect from the Davines brand.”