62 Narvar Testimonials

“We know our physical product is great and we want to match that experience on the website and after the purchase, as well.”

“In the past, customers would contact us to initiate a return. Then they needed to pay for their shipping label and take their return to the post office."

"It’s never a great experience to have to return a package, but if we can have a touchpoint with that customer that we might not have otherwise, that’s great."

“Integrating with Narvar allows us to streamline our customer support process and provide shoppers with faster, more efficient service.”

“We were facing a lot of supply chain issues, including delays and split shipments. We were initially using AfterShip, but it couldn’t provide package-level visibility or notifications to customers with the limitations we had."

“We've been able to see a significant change...with Narvar from a sales perspective, which has been a very nice 'add' in addition to our customers being more aware of what's going on [with their order]”

“Narvar’s customizable return rules provide us immense flexibility across our brands. We operate across verticals and product categories — so our brands have their own unique return eligibility rules and requirements. Operating within one platform across scenarios and brands has been incredible for us.”

“You have customs rules, call banks, dangerous goods documentation for batteries in some cases—all of that needs to be taken into account.”

"Our #1 priority with our website is for it to be a 'one-stop shop' for everything Nuun. We've spent the last few years integrating, testing, adapting, and asking what we can do to improve the customer experience."

“We have to make sure that we can provide that experience throughout the whole journey, even beyond the click of the ‘Buy’ button.”

“When the pandemic hit, deliveries were delayed significantly—we couldn’t even get FedEx to pick up consistently from our warehouse."

“A high volume of orders is good for business. But in our case it also meant a high volume of customer care contacts—people asking ‘where is my order?’—which led to higher costs. Using Narvar allowed us to reduce these WISMO contacts, which allowed us to lower our customer care costs.”

“The more tools and systems we have that can grow with the overall organization and integrate with our Shopify instance, the easier that growth is to manage and continue.”

“It was tough to communicate with customers if there were shipping or fulfillment delays, which made it challenging to nurture customers, earn their trust, and give them the white-glove treatment people expect from the Davines brand.”

“Shoppers weren’t getting the full Tropicfeel experience—our previous return platform didn’t embed in our website and that didn’t leave our customers with a good feeling when they needed to process a return.”