62 Narvar Testimonials

"With Narvar, the tracking page itself can be used for marketing. I never would have thought of such a valued touchpoint as a way to market to our customers."

“Shoppers weren’t getting the full Tropicfeel experience—our previous return platform didn’t embed in our website and that didn’t leave our customers with a good feeling when they needed to process a return.”

"One of the main challenges we faced within our overall delivery experience was the lack of detailed (real-time) order tracking."

“It was tough to communicate with customers if there were shipping or fulfillment delays, which made it challenging to nurture customers, earn their trust, and give them the white-glove treatment people expect from the Davines brand.”

“As a CX department we always seek to uncover what's creating dissatisfying journeys for customers. WISMR (where is my refund) enquiries were a driver for dissatisfaction. This insight made putting energy into the post-purchase experience an obvious choice."

"Thanks to Narvar, we streamlined our customer experience—customers can control their order online with text notifications, free returns, and so much more."

"All of the flavoring is enrobed around every kernel. No one's ever done this before, so we had to invent the whole manufacturing process."

“That also demands that we make the best use of our time. The more we can do to passively educate and persuade consumers, the less our customer service reps need to do over the phone.”

“We love that our customers think of us for these special occasions, and one major aspect to that is getting them their packages on time before they leave.”

“Narvar has transformed our post-purchase experience.”

“The Narvar platform has helped Sony PlayStation improve efficiencies while delivering engaging customer experiences throughout the post-purchase journey. We love that Monitor is really easy to configure and personalize. We have total visibility into what’s going on with our packages and can manage exceptions proactively. Keeping our delivery promise is key to the brand and Narvar has been a true partner in helping us achieve that.’’

“People just expect more transparency and a better experience around delivery.”

“Brands hope adding more return and pickup locations will boost sales by offering convenience and reduce the cost of shipping. ‘It’s allowing [customers] to return our products at points they pass everyday.’’

“Our primary objective is to significantly scale our digital business—online is now the primary gateway to our brand, and we aim to grow by 2-3x over the next year. To achieve this, we needed to first implement a new, streamlined tech stack.”