61 Narvar Testimonials

“As a CX department we always seek to uncover what's creating dissatisfying journeys for customers. WISMR (where is my refund) enquiries were a driver for dissatisfaction. This insight made putting energy into the post-purchase experience an obvious choice."

"The first 24 hours after people sign up they are super-excited, which is a great time to deliver additional content. Narvar helps us stoke the anticipation people feel post-purchase."

“The Narvar and Zendesk integration makes it much quicker for support representatives to access tracking information. The feedback from the team is that they absolutely love the widget!”

"Using Narvar's tracking solution solidifies our brand impression and nurtures repeat customers, while creating a new sales channel and reductions in call volume."

"We love that Narvar's product allows us to connect with our customers at a crucial time in the shopping journey. Our loyal customers can continue to engage with GameStop through branded SMS, personalized merchandising and marketing content."

"Narvar provides an excellent solution for ecommerce shipment tracking. The implementation process was absolutely turn-key and the ongoing costs are nominal."

"Narvar is a phenomenal partner to work with. We were able to reduce our customer service calls dramatically while improving the overall end-user experience."

"With Narvar Track, we can give our customers the premium and authentic experience they want and expect from us while they’re waiting for their products to arrive for their next adventure."

"Our goal was to reinvent DSW’s digital experience and increase simplicity across the board, some of which was going to take time. Narvar enabled us to score a quick win immediately, before the critical Holiday peak season."

"With Narvar, the tracking page itself can be used for marketing. I never would have thought of such a valued touchpoint as a way to market to our customers."

"The MM.LaFleur customer doesn’t have time for things like tracking down a package, or wondering if she’ll receive it in time for her big presentation on Friday."

"Narvar helps make purchases easier for our consumers. It helps us be more transparent and lets our customers really get to know and trust us. And that keeps them coming back."

"We’ve seen that a positive post-purchase experience with Narvar boosts consumer trust, and drives measurable loyalty, And this ultimately keeps our business successful."

"We are fortunate to have developed a truly devoted fan base, and Narvar provides a new channel for us to continue to build on that relationship."

"Retention & education are a big focus for us in general, so we take advantage of this additional touchpoint to move that agenda forward."