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Meltwater

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Read 396 Meltwater reviews and testimonials from customers, explore 475 case studies and customer success stories, and watch 19 customer videos to see why companies chose Meltwater as their Brand Intelligence Software

Meltwater helps businesses drive growth and build brands. Meltwater's online intelligence platform analyzes billions of digital documents daily to extract precise, timely business insights that help more than 20,000 companies understand markets, engage the customers, and master the new social business environment. With offices in 27 countries, Meltwater is dedicated to personal, global service built on local expertise. Guided by core values, Meltwater culture is based on a fundamental belief in people and the potential they possess. They are not afraid of investing in hidden talent and believe that in an environment where people are motivated and supported by colleagues, individuals will discover strengths.

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  • 396 Testimonials View
  • 475 Case Studies View
  • 19 Customer Videos View
Customer Rating Review Score based on 5472 reference ratings
4.7/5.0 (5472)
  • Summer 2026 Market Leader Brand Intelligence Software
  • Winter 2025 Market Leader Social Listening Software
    • Fall 2025 Market Leader Influencer Marketing Platforms
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396Testimonials

  • "Our previous vendor experienced turnover, so we didn’t always know who to contact and new reps were not familiar with our needs. Meltwater’s customer service is consistently excellent. Not only …

  • "We are curious to receive direct feedback on our products so we can improve. In the past, we had no idea what they thought of us. We can get global …

  • "First, it gives us the reach, engagement and sentiment data that we're looking for, above and beyond our own channels. We're not just interested in understanding how our own posts …

395 more testimonials currently locked

475 Case Studies

  • How Meltwater Gives Reboot an Edge on Its Agency Competitors

  • How Berrett-Koehler Publishers Maximizes Impact with Meltwater

  • TwinBear Management crafts crisis dashboards in 30 minutes with Meltwater

474 more case studies currently locked

19 Customer Videos

  • International Rescue Committee - Customer Success Story (Hope Arcuri - Communications Manager/Latin America Communications Lead)
  • Western Union - Customer Success Story (Evan Escobedo - Social Listening, Analytics & Insight Global Lead)
  • Howard University - Customer Success Story (Lydia Sermons - Vice President of Communications & Chief Communications Officer)
18 more videos currently locked

Additional Meltwater Information & Resources

Read Meltwater Reviews, Testimonials & Customer References from 396 real Meltwater customers.

Browse Meltwater Case Studies, Customer Success Stories, & Customer References from 475 businesses that use Meltwater.

Watch Meltwater Customer Videos to learn why 19 businesses chose Meltwater.