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LivePerson

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Read 92 LivePerson reviews and testimonials from customers, explore 95 case studies and customer success stories, and watch 7 customer videos to see why companies chose LivePerson as their Conversational AI

LivePerson, Inc. offers a cloud based platform that enables businesses to proactively connect in real time with customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.

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  • 92 Testimonials View
  • 95 Case Studies View
  • 7 Customer Videos View
Customer Rating Review Score based on 4230 reference ratings
4.7/5.0 (4230)

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    Customer Rating Review Score
    4.7 / 5.0 (4800)

    Best live chat and help desk software for customer support and online sales. LiveChat helps to build a level of trust with people browsing the website and makes them more likely to make a purchase. Increase overall customer satisfaction through a more personalized way of communication with LiveChat. Over 28,000 …

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92Testimonials

  • "The percentage of our transactions that involve a live chat conversation continues to go up year over year."

    Jerry Hoopfer Customer Service Manager, Moosejaw

  • "Bounce rates have improved dramatically, and most of the credit goes to digital engagement through LivePerson."

    David Phillips Sr. Manager, Digital Marketing, Cvent

  • "We wanted to go beyond rudimentary live chat to an intelligent and proactive engagement solution."

    Edgar Rodriguez Commercial Analyst, Poder Comercial
91 more testimonials currently locked

95 Case Studies

  • Omni Hotels deploys proactive chat throughout website, boosting AOVs, conversion rates, and …

    Kerry Kennedy Vice President of E-Commerce

  • Engaging with Customers as Brand Ambassadors

    Milton Pappas President, E-Commerce, Nine West Group

  • Betcris Tv Global Partners With Liveperson to Train World-class Spanish Nlu

    Hazel Zúñiga G Product Owner
94 more case studies currently locked

7 Customer Videos

  • IBM - Customer Success Story (Todd Watson - IBM)
    Play Video
    Todd Watson IBM
  • David’s Bridal - Customer Success Story (Holly Carroll - VP of Customer Service & Contact Center Operations)
    Play Video
    Holly Carroll VP of Customer Service & Contact Center Operations
  • Qwest Communications, Inc. - Customer Success Story (John Hines - Qwest Communications, Inc.)
    Play Video
    John Hines Qwest Communications, Inc.
6 more videos currently locked

Additional LivePerson Information & Resources

Read LivePerson Reviews, Testimonials & Customer References from 92 real LivePerson customers.

Browse LivePerson Case Studies, Customer Success Stories, & Customer References from 95 businesses that use LivePerson.

Watch LivePerson Customer Videos to learn why 7 businesses chose LivePerson.

FeaturedCustomers has 2,101,937+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.