150 Infobip Testimonials

"Infobip Things helped us overcome huge challenges with connecting our smart lock devices to the internet. Infobip’s global coverage and expertise increased the reliability of our devices and reduced customer complaints by 50%. Joining Infobip’s Startup Tribe helped us set the foundation for global expansion."

"Using WhatsApp and RCS through Infobip helped us increase our conversion and click-through rates. Set up and implementation was fast and easy. The rich capabilities of our new channels has helped us increase engagement by 133% and has enhanced the promotion for our new product. We look forward to adding more communication channels through Infobip in the future."

"We’ve been using Infobip as a messaging provider since 2011. Their longstanding presence on the international market proved that their platform can serve corporations which deal with huge databases and deliver solutions that comply with highest security standards. One of the challenges the HLB bank was facing was sending PINs to clients through regular postal service. The process was long (2-7 days) and considering the fact that many people were involved in the process of printing and delivering the envelopes it increased cost and time needed for delivery. Deploying Infobip's SMS solution based on the highly secure and PCI DSS compliant flow helped us to obtain additional insights into the delivery flow and decrease costs of delivering PINs for around 50%. As a result of new solution implementation, HLB project management experienced a 30% increase in process efficiency. Consequently, the improvement not only affected HLB staff but also HLB clients who received their PIN numbers faster and thus were able to activate and start using their cards right away."

"The functionality the new Infobip 2-Way SMS app brings to Zendesk is something that our users have consistently asked for and opens up a new communication channel on the Zendesk platform with coverage we’ve not had before. Having excellent technologies for global delivery easily available from the cloud is a worthy addition to Zendesk."

"Alongside very successful implementations of Infobip technologies which resulted in ROI values over 200%, I’m extremely satisfied with the promptness of Infobip support staff, who answered all my queries almost immediately."

"Moments changed our culture and digital capabilities. Conversations transformed us from a multichannel company into an omnichannel company and improved how our agents communicate with our customers. These solutions helped us create and maintain crucial connections between the company and our clients. Working with Infobip has been amazing. Now our technical teams can focus solely on business-critical issues, rather than having to develop and maintain all aspects of our customer communication solutions – that’s what Infobip does. COVID-19 may have partially closed our traditional sales channels, but Moments, Conversations and WhatsApp Business allowed us to become the business we are today."

"Relying on Infobip as a partner for our digitalization was an excellent choice. The group not only supported us in our efforts but also made relevant proposals and brought real added value thanks to its expertise. After those good results, the ambition is to work with Infobip on WhatsApp and chatbot in the following months."

"Moving to Infobip helped us take full control of our contact center. Conversations let us efficiently manage our contact center from top to bottom. Answers and Moments helped us improve agent efficiency by custom building and fully automating customer self-service support over WhatsApp, Live Chat, Google’s Business Messages, and Voice calls. The faster resolution resulted in a remarkable customer satisfaction improvement. In fact, we were able to accelerate our resolution time by 144x! And thanks to People, we’ve been able to provide highly personalized customer service and thoroughly improve the customer experience."

"Readmoo is committed to providing the fastest and most effective service for our customers. With Infobip, we got a unified solution with a contact center and customer data platform that helped us unlock efficiencies, improve internal collaboration, and enable us to communicate more effectively with our customers over Voice and Email. All contributing to helping us achieve our business goals."

"Infobip’s Number Masking feature significantly fulfilled our needs to deliver personal privacy to all our users. Also, its quick and professional response helped us address many issues, be it technical or with problems that users encountered. Infobip worked closely with LINE TAXI for 4 years and we’re delighted to grow with them until today, expand on what we have right now, and pursue even more collaborations in the future!"

"We wanted to make social impact and spark a transformation – in how Coolinarika users and broader Croatian community think about food, how they use technology to make healthier choices, and how Coolinarika constantly evolves to meet these emerging needs. Our objective was to reinforce Coolinarika’s position as a relevant partner in the journey towards a healthier lifestyle. We aimed to demonstrate our understanding of our users’ needs, not only in the context of healthy eating but also in how emerging technologies are reshaping user expectations and user experience."

"Working with Infobip to incorporate two-factor authentication into the Leanpay app has been fundamental to achieving a monthly growth rate of 20%. The onboarding process is efficient, and the customer experience is much better as a result."

"We work with other SMS suppliers, but not all can provide us with quality connections like Infobip. While working with a lot of other partners, we need to allocate resources on monitoring the quality and fixing issues. And this means that we can’t focus on growth. But with Infobip, good, reliable quality service means that our team can focus on growing the business. The other benefit was that in some important strategic destinations, our revenue growth has been 4.5x. We’re not talking about doubling; we’re talking about more than four times greater revenue growth. The Number Lookup service is amongst the best and Infobip has become one of our primary providers in this area. As for support, we only need it when there are quality or delivery issues. Support is very responsive, and we get answers quickly. With this level of support, we can get back to our customers quickly, and this is important because we pride ourselves on giving a high level of support to our customers.”

"Building a chatbot on WhatsApp using Infobip’s chatbot-building platform Answers has helped us introduce self-service options to customers. As a result, we’ve seen a reduction in the volume of queries coming to our customer care center and a 40% increase in click-through rates – rising from 20% to 60%. The onboarding assistance and servicing we received from Infobip have made sure that the integrations were easily made."

"Thanks to Infobip and Microsoft, we managed to streamline COVID-19 screenings. This reinforced our determination to support our clients and make their hospital stay as comfortable as possible. Microsoft Bot powered by WhatsApp and Infobip helped us migrate almost a third of COVID-19 screenings to a digital channel, making the process quicker – and safer."