"Having been cooperating with Infobip in Ukraine, we decided to sign the association agreement for all countries. Infobip is one of the biggest global messaging companies and factors such as high-quality and quick support, loyalty and cost-efficiency which helped us to make our choice. We are satisfied with the quality …

"Today 99% of Brazilian phones have WhatsApp installed. That’s why it doesn’t make sense to create a new app to buy tickets and recharge transportation cards. We joke that we use a super app in our solution – and one that is already installed on your phone. You don’t need …

"A few years ago, Viber was a hot topic among startups in Greece and Infobip was the first one to approach us with their solution. Their flexibility and easy-to-implement solutions were the key to our partnership. Also, they’re easy to work with and have great support that’s twice as fast …

"Using Infobip’s omnichannel solutions helped us streamline our communication process and speed up sales. What we used to sell in 30 days, we now sell in 5 days. This newly automated process has helped us increase our customer reach, improve our existing customer relationships, and enhance the overall work experience …

"Since partnering with Infobip, Hospital Alemão Oswaldo Cruz has seen a noticeable increase in engagement with patients, doctors, and staff. The WhatsApp service, in particular, has received highly positive feedback for making it faster, easier, and more convenient for patients to schedule consultations, exams, and check-ups. As one of the …

"Giving customers a convenient and quick way of activating banking cards has become a prerequisite for a complete user experience and is often cited as a factor that makes a brand stand out from the competition. Infobip’s SSMS solution has performed wonderfully during the EXIT Festival and has exceeded expectations …

"With Infobip’s vast experience in customer engagement and activities, they were successfully able to help us increase the number of active users in our database by 30% in just four weeks. With their help, we managed to activate a large number of users with high conversion rates."

"Moments is an easy-to-use solution that helped us improve our responsiveness to customers and have tailored communication for every marketplace partner. Since we started using Moments, our marketing margin has increased by 18%. We are currently using email and SMS to communicate with our customers, however we plan on adding …

"Thanks to Infobip and Microsoft, we managed to streamline COVID-19 screenings. This reinforced our determination to support our clients and make their hospital stay as comfortable as possible. Microsoft Bot powered by WhatsApp and Infobip helped us migrate almost a third of COVID-19 screenings to a digital channel, making the …

"The functionality the new Infobip 2-Way SMS app brings to Zendesk is something that our users have consistently asked for and opens up a new communication channel on the Zendesk platform with coverage we’ve not had before. Having excellent technologies for global delivery easily available from the cloud is a …

"Adding WhatsApp as a customer service channel proved to be a tremendous success – we increased our NPS score by 19% and reduced the costs associated with our contact center by 10-fold. The customers love it – they use it four times more than other instant communication channels."

"The omnichannel capabilities that Infobip provides have played an important role in the success of our eCoupon campaigns and have helped us improve both ROI and the number of engaged customers in the scheme. By using multiple media channels, we were able to achieve higher deliverability rates for our messages …

"Readmoo is committed to providing the fastest and most effective service for our customers. With Infobip, we got a unified solution with a contact center and customer data platform that helped us unlock efficiencies, improve internal collaboration, and enable us to communicate more effectively with our customers over Voice and …

"We wanted to make social impact and spark a transformation – in how Coolinarika users and broader Croatian community think about food, how they use technology to make healthier choices, and how Coolinarika constantly evolves to meet these emerging needs. Our objective was to reinforce Coolinarika’s position as a relevant …

"Infobip made our digital transformation fast and easy. Adding WhatsApp, Viber, and Messenger from Facebook as customer service channels using the Conversations API helped us decrease our time to resolution. Our new brand Laqo has started tracking CSAT and we’ve received an average 4.7 rating so far. In addition, our …