150 Infobip Testimonials

"Leveraging WhatsApp has enabled us to scale up our customer engagement and experience by making e-policy delivery faster and more secure, while also reducing costs. GINA helped optimize our contact center, freeing up agents to help clients with more complex enquiries. Our clients like this because they receive instant quality support, and our agents like this because they are given the time to focus on growing their business. Infobip was an excellent partner who helped us quickly achieve digital transformation goals, and continue to support us in our digital journey."

"The past 12 months have not only accelerated our digital transformation goals but reminded us that customer-centricity is imperative when it comes to providing stand-out experiences. We need to be where our customers are, on the channels they value and converse on most. That’s why Infobip’s WhatsApp Business API was the perfect solution for the launch of our new virtual assistant. Through WhatsApp, customers can converse with our assistant on over 1,100 different insurance topics, for example invoice queries, and access customized information and loyalty coupons. It’s a first of its kind in Spain, enabling simple and instant conversational support. We are incredibly grateful to have Infobip as a partner as we continue to expand the capabilities of the assistant in the future."

"Building a chatbot on WhatsApp using Infobip’s chatbot-building platform Answers has helped us introduce self-service options to customers. As a result, we’ve seen a reduction in the volume of queries coming to our customer care center and a 40% increase in click-through rates – rising from 20% to 60%. The onboarding assistance and servicing we received from Infobip have made sure that the integrations were easily made."

"Now, we can automate great customer support and our agents can spend time helping new customers, dealing with complex cases, or building new features. What’s more, we spend 10 percent less effort on our contact center. Even with growing demand, we don’t need to expand our team at this point. And when we save money and resources, we can redistribute it to other initiatives important to us."

"Our advantage is that we have a group of people with a different mindset who are willing to challenge these rules. We aim to show our customers that insurance can be intuitive and user-friendly. Everything our customers need will be available on their phones. In an industry that can be intimidating due to its complexity, we want to simplify our customers’ experience. We don’t just sell policies; we want to be with our customers throughout their life."

"Infobip has provided us with exactly what we need –an engagement solution that provides real-time, reliable communications that deliver real value to our customers. And they appreciate it! We have gained valuable support and consultancy from the Infobip team regarding best practices and regulations, especially when expanding to new markets."

"Nissan Saudi Arabia’s customer-centric approach is defined by studying the Saudi customer’s buying behavior and coming up with solutions that provide the customer with the best shopping and ownership experience. The KSA automotive industry has gone through several changes. With the COVID-19 pandemic accelerating digitization and impacting the industry, a 10% surge in VAT made the competition focus more on communicating offers, services, and deals, which customers are bombarded by regularly. The key to standing out in the automotive industry is identifying the market’s need and developing solutions that make car buying, servicing, or inquiries a seamless customer journey. By digitally enabling the customer journey and launching this new chatbot service over the WhatsApp channel, we have made serving our customers more accessible and convenient. Infobip has helped us develop the optimum journey for users to interact with the brand through WhatsApp easily. The technical expertise provided by Infobip has also allowed us to integrate it with our systems for smooth data capturing quickly."

"Infobip has enabled us to create a new revenue stream from scratch with A2P SMS traffic monetization. Not only are we very happy with our relationship with Infobip in terms of commercial results, but also with the support Infobip teams provide to us in day-to-day operations, always at our disposal and very prompt to respond and engage with us. Infobip impressed with their efforts and flexibility and we can gladly recommend them as an SMS firewall and monetization provider."

"ELARABY always seeks to gain superior confidence from customers by providing the best level of service and by working on continuous development to improve the level of service and increase customer satisfaction. From this standpoint, we strived to facilitate the process of communicating with our customers by adding a new communication channel, which is WhatsApp Business, which helped make the process of customer communication with the company easier and more flexible, enabling customers to get the support that they need."

"We’re very pleased with our new user conversion rate, which would not have been possible without Infobip’s help. We wish to continue the win-win relationship we have with Infobip for more than five years now, creating better communications services together, through advanced technology."

"The omnichannel capabilities that Infobip provides have played an important role in the success of our eCoupon campaigns and have helped us improve both ROI and the number of engaged customers in the scheme. By using multiple media channels, we were able to achieve higher deliverability rates for our messages and interact with our target audience on their preferred channel. Furthermore, the customer engagement solution Moments and customer data platform People CDP helped us to leverage the data for segmentation and to automate the personalization of campaigns, which resulted in reduced abandonment rates and increased engagement."

"Using Infobip’s IoT global sims helped us become a paperless cabin crew. Now, our pilots, cabin and ground crews are always connected – regardless of where they are in the world. As a result, we’ve improved operational efficiency, increased flight safety, and reduced costs. We look forward to expanding our services with Infobip in the future to deliver real-time information to our customers."

"Infobip Things helped us overcome huge challenges with connecting our smart lock devices to the internet. Infobip’s global coverage and expertise increased the reliability of our devices and reduced customer complaints by 50%. Joining Infobip’s Startup Tribe helped us set the foundation for global expansion."

"Today, engagement for Anghami is more conversational than it is about awareness. In some scenarios, communication needs to be a 2-way conversation. We want to bridge the communication gap with our users via a communications channel that is native to them. A solution to this has been made possible with WhatsApp for Business, thanks to our partnership with Infobip. We are still experimenting and iterating over the use of WhatsApp for Anghami and with the results we are seeing so far, we definitely have plans to expand much larger."

"It has been fantastic working with Infobip on this project. Not only has the technology been easy to implement, the people at Infobip use Strava. They understand how important Beacon is to our athletes. That extra connection to us and our product really came through in everything the Infobip team did with us."