"The choice for USSD was made based on user friendliness. We have added roughly nine extra services to the USSD code and typically run a daily volume of 40,000 to 80,000 interactions."

"We spend a lot of time on our mobile phones. Push or Mobile App Messaging, in our opinion, is ideally suited to sending important information or a time-limited offer to a customer. This channel is an efficient and cost-effective way to increase sales. We were very happy to have a …

"Our objective was clear: to offer a simple, agile, and seamless credit experience without giving up scalability. Infobip has enabled us to achieve this with an integrated and automated omnichannel solution, which has helped us strengthen the solid foundations of our sustained growth."

"Infobip’s platform has helped us, at Beam&Go, improve our customer communications at scale. Before Infobip, our customer service processes were manual, while now, it’s more automated, cost-efficient, and user-friendly. Our customers now experience a seamless customer journey while at the same time we’ve cut costs by around 30%."

"Conversations helped us transform our contact center into a real customer experience center by giving our agents the tools to quickly provide detailed support to our users, while also giving customers fast support and simple registration. When we started, people were reaching out to us to ask if our business …

"Integrating WhatsApp Business as a new communication channel with our customer service platform has helped us optimize our clients’ digital customer experiences while lowering their support costs and increasing their overall sales opportunities. With the channel being very high in demand, up to 80% of the traffic in some airports …

"Building a chatbot on WhatsApp using Infobip’s chatbot-building platform Answers has helped us introduce self-service options to customers. As a result, we’ve seen a reduction in the volume of queries coming to our customer care center and a 40% increase in click-through rates – rising from 20% to 60%. The …

"Working with Infobip has been a very positive experience for our business. Firstly, the ease of integrating the SMS channel into our workflows meant that we could get up and running very quickly. The consistently high delivery rate of SMS messages gives us the confidence that we are reaching the …

"Using the Infobip web-based interface, we can now send important notifications about our events directly to our attendees via Viber and SMS. Infobip performs the segmentation for us, we don’t the need to track who is using or not using the Viber app. By adjusting to the way how our …

"Before adopting Infobip, GAME HOURS had previous experience with local Taiwan vendors. In comparison, Infobip offered a more competitive pricing structure for SMS. Additionally, Infobip’s global presence was a decisive factor, as they provided the required flexibility and coverage."

"Using Infobip as our WhatsApp Business Solution Provider to help us integrate the WhatsApp Business API made the process easy. Introducing self-service options over the chat app helped us reduce our tax certificate call costs by 32% and gave us a Net Promoter Score of 80/100. Our customers are very …

"The expertise and support were even more important to us than the solution itself. Our feedback in this project with Infobip is very positive, and the fact that we were able to pre-test it was an important point for Digitaleo. It gave us the satisfaction of experiencing this novelty and …

"Infobip Things helped us overcome huge challenges with connecting our smart lock devices to the internet. Infobip’s global coverage and expertise increased the reliability of our devices and reduced customer complaints by 50%. Joining Infobip’s Startup Tribe helped us set the foundation for global expansion."

"Adding WhatsApp, Viber, Live Chat, Google’s Business Messages, and Apple Messages for Business over Conversations has made a remarkable impact on customer experience. Getting started and having all our agents onboarded was a breeze. And when we started, we noticed an immediate, positive impact. Waiting times were drastically reduced and …

"Infobip has helped us connect to our customers daily, at a better rate. The team has provided us with reliable, attentive customer support (two times faster and with local points of contact), which has helped dahmakan achieve our goals."