"Moving to Infobip helped us take full control of our contact center. Conversations let us efficiently manage our contact center from top to bottom. Answers and Moments helped us improve agent efficiency by custom building and fully automating customer self-service support over WhatsApp, Live Chat, Google’s Business Messages, and Voice …

"Alongside very successful implementations of Infobip technologies which resulted in ROI values over 200%, I’m extremely satisfied with the promptness of Infobip support staff, who answered all my queries almost immediately."

"Infobip’s support and WhatsApp Business API helped us transform our digital customer experience and simplify the onboarding journey. Now we can connect with customers on a fast, reliable platform they already know and use, with real-time access to all the services and advice they need."

“We will use the chatbot built by Answers over WhatsApp to encourage smartphone users to essentially be champions of Ubongo and share our content with kids and parents who otherwise wouldn’t have access to it.”

"Working with Infobip helped us streamline our processes and reduce costs by 83%. Automating our messaging reduced our staff’s workload by 60% – allowing them to provide clients a superior level of service. We look forward to working with Infobip to integrate more channels with our CRM in the future."

"I am very pleased with the success of our RCS campaigns as they have led to a 115% increase in our revenue. Switching from SMS to RCS has also helped us increase click-through rates from 2% to 20%. It’s a new experience for our customers, giving them clear ideas of …

"We have found immense value in our association with Infobip and in using its omnichannel solutions and other marketing automation activities such as SMS, Email and WhatsApp. Muthoot FinCorp’s WhatsApp Business API is powered by Infobip and has helped us reach several steps closer to our consumer who is moving …

"Whether they want to notify business clients in real-time about the state of their loan application, to inform individuals when a repayment is due, use SMS and email for purely digital transaction receipts or even just saying happy birthday - Infobip is helping our customers get better reach, inform and …

"We’re happy to find a single platform solution to cover our entire customer journey right from service to transactional and promotional activities. Infobip’s solutions were not only easy to integrate but implement as well, enabling us to quickly get up and running with an omnichannel strategy. Answers helped us automate …

"We would like to thank to Infobip to help us discover the OMNI channel communication to engage with our tech savvy customers. After launching promotional campaigns over Viber, that were enabled through Infobip OMNI solution, we got great responses from our customers. Those campaigns resulted with around 80% click through …

"Infobip understood and shared our values on accuracy, efficiency, and protection. Their single communication platform helped us optimize and unify our data validation processes along with securing our platform with their authentication solution. The combination of their CPaaS and SaaS capabilities with Moments, Conversations, Voice, WhatsApp, and SMS helped take …

"Today, engagement for Anghami is more conversational than it is about awareness. In some scenarios, communication needs to be a 2-way conversation. We want to bridge the communication gap with our users via a communications channel that is native to them. A solution to this has been made possible with …

"Infobip's data segmentation tool is incredible. This is the data we rely on not just for offers to customers, but targeting campaigns for sponsors as well."

"Infobip’s Conversations solution helped us grow our business during the global pandemic. Our customers are satisfied with the fast and convenient customer service, and our agents are happy they have a user-friendly and easy-to-onboard solution. We are excited to add more channels for customer communication in the future after the …

"It has been fantastic working with Infobip on this project. Not only has the technology been easy to implement, the people at Infobip use Strava. They understand how important Beacon is to our athletes. That extra connection to us and our product really came through in everything the Infobip team …