150 Infobip Testimonials

"Giving customers a convenient and quick way of activating banking cards has become a prerequisite for a complete user experience and is often cited as a factor that makes a brand stand out from the competition. Infobip’s SSMS solution has performed wonderfully during the EXIT Festival and has exceeded expectations in terms of customer satisfaction and activation performance. We’re confident that the solution will perform on the same high level when applied for all bank cards in the portfolio of OTP Bank Serbia."

"Having been cooperating with Infobip in Ukraine, we decided to sign the association agreement for all countries. Infobip is one of the biggest global messaging companies and factors such as high-quality and quick support, loyalty and cost-efficiency which helped us to make our choice. We are satisfied with the quality of service they provide."

"Pairing WhatsApp with SMS has given us full coverage when sending requests and notifications. As a result, we’ve grown our customer base by 50% and have a 70% success ratio in resolving customer queries. It’s important for us to be where our customers are, and that’s exactly what Infobip helps us do."

"Moments changed our culture and digital capabilities. Conversations transformed us from a multichannel company into an omnichannel company and improved how our agents communicate with our customers. These solutions helped us create and maintain crucial connections between the company and our clients. Working with Infobip has been amazing. Now our technical teams can focus solely on business-critical issues, rather than having to develop and maintain all aspects of our customer communication solutions – that’s what Infobip does. COVID-19 may have partially closed our traditional sales channels, but Moments, Conversations and WhatsApp Business allowed us to become the business we are today."

"Customers today don’t come from just one channel. So, we must be prepared to interact with them on the right channel, depending on the type of interaction, the needs, and interests of each client."

"Building a chatbot on WhatsApp using Infobip’s chatbot-building platform Answers has helped us introduce self-service options to customers. As a result, we’ve seen a reduction in the volume of queries coming to our customer care center and a 40% increase in click-through rates – rising from 20% to 60%. The onboarding assistance and servicing we received from Infobip have made sure that the integrations were easily made."

"Infobip’s support and WhatsApp Business API helped us transform our digital customer experience and simplify the onboarding journey. Now we can connect with customers on a fast, reliable platform they already know and use, with real-time access to all the services and advice they need."

"In our partnership with Infobip, in addition to reliable and cost-effective SMS solutions, what we value the most is the level at which Infobip is capable to follow not only our current needs, but also introduce new services and features that meet our new needs as our business continuously grows. With top-notch technical and customer care support, Infobip continues to prove itself as a high-tech firm that follows the trends and technologies and successfully upgrades its services."

"At BankBazaar, we’re continuously looking for new and engaging communication channels, which would be as effective as SMS and as attractive as email. The Infobip team suggested RCS messaging. With their support, we were able to quickly launch RCS marketing campaigns by getting our Brand registered and verified. We created visually rich messages and sent campaigns requesting customers to install the BankBazaar mobile application to check their credit score and explore our credit products. Our results with RCS Messaging were incredibly impressive – customer response rate is twice as high as the comparable SMS campaigns. We’re looking forward to now expanding RCS campaigns across all our products and consider RCS a new, more interactive and engaging way, of reaching our customers."

"Infobip made a vast improvement to our internal communications. By fully automating one of the most cumbersome aspects of our billing process, the platform enabled us to operate with maximum efficiency."

"Introducing Viber through Infobip was a great success for our bank. It really influenced our sales results and for some campaigns we increased sales leads by 30%. We are now pioneering the use of chat apps for transactional content. We are also pleased with the 50% increase in response time compared to our previous solution provider. Besides sales results, we can now communicate directly with our clients, in a fast and simple way, wherever they are in the world."

"The thing that stood out with Infobip is that it’s not just a conversational experience platform but they have a passion for products that meet our customers needs. During onboarding and even post their speed of problem-solving stood out. Our customer service team is always able to send out any issues they’re facing, and the response time is quick."

"One challenge in the (messaging) ecosystem is that you have people that are really omnnichannel, but they are more of an application versus a solutions and infrastructure player like Infobip."

"It has been fantastic working with Infobip on this project. Not only has the technology been easy to implement, the people at Infobip use Strava. They understand how important Beacon is to our athletes. That extra connection to us and our product really came through in everything the Infobip team did with us."

"We have built a trusted partnership with Infobip. Through Anam Protect, we can now achieve new revenue streams that we didn’t have before. Vodafone can now securely provide a full-fledged SMS service without compromising loss. We look forward to expanding our collaboration with Infobip in the near future."