150 Infobip Testimonials

"We communicate with up to 150,000 subscribers daily and Infobip has given us measurable results in delivery, renewal time, and complaints handling. Their solution is easy to use and has significantly improved productivity. Two of us can manage tasks that previously needed 10 staff to complete! We now have time to focus on sales and customer service, helping us engage more customers using new communication channels."

"We started to cooperate with Infobip in February 2016 when we decided to improve the process of ordering and delivering food through our web site and mobile app. At that stage we had no information about the order from that point on until the food was delivered, the customers were feeling frustrated and often impatient while waiting. That situation resulted in increased number of calls to Chocofood’s call centre. It was crucial to provide customers information about their food delivery process and verify that customers provided a valid number during registration onto our platform. Faced with a lot of customer demands, Chocofood first adapted its system to be able to deliver time-sensitive notifications. Infobip’s flexible APIs made the deployment of SMS communications far easier. Infobip ensured that customers registered to our platform with valid numbers by deploying Infobip's SMS-based 2-Factor Authentication, delivering one-time account verification PINs to customer mobile devices. We were delighted with the service because it enabled us to send effective notifications at just the right time. Consequently, we found ourselves a reliable, globally-present SMS partner that can support the international communications scale we plan to implement in the future. Additionally, Infobip’s 24/7/365 support proved its reputation as one of the best in the industry, even going beyond the call of duty when assisting our staff."

"Adding WhatsApp as a customer service channel proved to be a tremendous success – we increased our NPS score by 19% and reduced the costs associated with our contact center by 10-fold. The customers love it – they use it four times more than other instant communication channels."

"We have benefitted from a reliable service, because Infobip offers direct connections to carriers, which ensures high delivery rates for our customers. This is obviously very important for our end users in terms of transactional traffic and allows us to ensure that they have a seamless experience."

"Infobip provided a solution that enabled us to quickly start benefitting from using Viber for Business for sending marketing messages, using both a portal and an integration with our CRM system. The integration with Salesforce was extremely easy to set up with no disruption to our businesses processes, and no requirement to involve technical resources from other departments. We have been very satisfied with the entire process and appreciate the ease of working with a partner with a local office in the Philippines."

"Infobip provided the best value for money and offered the array of solutions we were looking for, as well as a set of tools to implement as our operations expanded. With Infobip, agile service and support are guaranteed. Throughout the implementation process, they were very proactive and always available. Such care in customer service is something that stands out."

"Joining Infobip Startup Tribe has given us the possibility to test new communication solutions and, consequently, make a real step forward in our operations and business development, without having to spend a lot of money. After implementing WhatsApp as our main communication channel, we have increased the effectiveness of our communications from 45% with email to 90% using WhatsApp, a number that makes us really happy. To provide an even better user experience, we are planning to implement additional channels such as Twitter, Facebook Messenger, SMS and Telegram, and to automate some interactions with our clients through Conversations."

"From the time we started the partnership with Infobip, we’ve been improving on our customer engagement getting good results from each campaign launch. We’ve seen the value in their service and integrate with our marketing efforts. Their support and client servicing are remarkable, ensuring that we can manage to achieve our goals with the help of the services. We are expecting to onboard more brands as we go along with this partnership and get more guidance and technical expertise from Infobip."

"Integrating our systems with Infobip to automate our messaging has helped us save time and cut costs. Now, our customers receive timely notifications when they need them most. As a result, our customer satisfaction has increased by up to 15%. Infobip’s dedicated support in our region has helped make the entire process easy."

"Working with Infobip helped us streamline our processes and reduce costs by 83%. Automating our messaging reduced our staff’s workload by 60% – allowing them to provide clients a superior level of service. We look forward to working with Infobip to integrate more channels with our CRM in the future."

"Readmoo is committed to providing the fastest and most effective service for our customers. With Infobip, we got a unified solution with a contact center and customer data platform that helped us unlock efficiencies, improve internal collaboration, and enable us to communicate more effectively with our customers over Voice and Email. All contributing to helping us achieve our business goals."

"In today’s delivery environment, we need to have a reliable communication partner. An increase in customer satisfaction and a 20% reduction in costs are some of the results we achieved using the Viber with SMS failover solution from Infobip in partnership with Croatian Telecom. We look forward to expanding our communication channels portfolio with Infobip in the future."

"Working with Infobip allowed us to be more innovative, experiment, and deliver results in a simple and effective way. Infobip is a pioneer in conversational marketing campaigns via RCS powered by their cloud communications platform. Accessible documentation, local support and CX consultancy ensured smooth onboarding and implementation."

"Infobip provided us a solution that proved fast, reliable, and easy to implement. The monitoring features allow us to keep track of delivery rates in real time, which helps us keep our customers protected. Working with the Infobip team is a pleasure – their account management team is always there for us, and they efficiently solve any issues that arise. Improving customer security has helped us improve our revenue and profitability thanks to a cost-effective solution that was fast and easy to implement."

"Before adopting Infobip, GAME HOURS had previous experience with local Taiwan vendors. In comparison, Infobip offered a more competitive pricing structure for SMS. Additionally, Infobip’s global presence was a decisive factor, as they provided the required flexibility and coverage."