"Infobip helped us improve the overall customer and agent experience using a digital communication approach. We used Conversations and Moments to enhance our customer support, reduce the response time and automate our customer engagement. They’ve empowered us to achieve additional growth in conversions and increase customer satisfaction. We have a …

"Infobip enabled us to build an omnichannel communication strategy that enhanced our marketing campaign results. RCS Business Messaging powered by Infobip has allowed us to position ourselves as innovators in CX. The seamless integration with our CRM platform helped us start sending personalized and targeted messages in all regions within …

"We wanted a reliable and dedicated solution to fulfil our current and future requirements. Infobip’s solutions were robust and customizable according to our needs. In addition, the technical and support team are always on hand. Partnering with Infobip has greatly benefited Marham, and their web-based interface gives us a 360-degree …

"Working with Infobip to incorporate two-factor authentication into the Leanpay app has been fundamental to achieving a monthly growth rate of 20%. The onboarding process is efficient, and the customer experience is much better as a result."

"Giving customers a convenient and quick way of activating banking cards has become a prerequisite for a complete user experience and is often cited as a factor that makes a brand stand out from the competition. Infobip’s SSMS solution has performed wonderfully during the EXIT Festival and has exceeded expectations …

"Our staff was drowning in requests. We knew we needed to find a way to maintain the quality of care our patients expect, while also giving our team room to breathe."

“We will use the chatbot built by Answers over WhatsApp to encourage smartphone users to essentially be champions of Ubongo and share our content with kids and parents who otherwise wouldn’t have access to it.”

"Before adopting Infobip, GAME HOURS had previous experience with local Taiwan vendors. In comparison, Infobip offered a more competitive pricing structure for SMS. Additionally, Infobip’s global presence was a decisive factor, as they provided the required flexibility and coverage."

"Infobip made our digital transformation fast and easy. Adding WhatsApp, Viber, and Messenger from Facebook as customer service channels using the Conversations API helped us decrease our time to resolution. Our new brand Laqo has started tracking CSAT and we’ve received an average 4.7 rating so far. In addition, our …

"Infobip’s platform has helped us, at Beam&Go, improve our customer communications at scale. Before Infobip, our customer service processes were manual, while now, it’s more automated, cost-efficient, and user-friendly. Our customers now experience a seamless customer journey while at the same time we’ve cut costs by around 30%."

"We wanted to make social impact and spark a transformation – in how Coolinarika users and broader Croatian community think about food, how they use technology to make healthier choices, and how Coolinarika constantly evolves to meet these emerging needs. Our objective was to reinforce Coolinarika’s position as a relevant …

"Infobip is a partner of choice for Ooredoo Algeria. Infobip’s Anam Protect SMS Firewall Solution helps us daily send our messages securely to the right people at the right time and thus produce the right impact that allows us to increase our revenues fundamentally. Increasing Ooredoo Algeria’s traffic in this …

"Infobip Things helped us overcome huge challenges with connecting our smart lock devices to the internet. Infobip’s global coverage and expertise increased the reliability of our devices and reduced customer complaints by 50%. Joining Infobip’s Startup Tribe helped us set the foundation for global expansion."

"We are very satisfied with Infobip’s delivery rates that are over 97%, and that is why they are our main provider of SMS solution for one-time pin delivery. OTP delivery is a crucial part of our business and because of high delivery rates and technical support we value our cooperation …

"We were in need of a widely-used channel to provide critical knowledge to smallholder farmers, so we can support them in growing more food, caring for their land and boosting their incomes. The challenge was finding a channel that most farmers have access to in rural Myanmar, where mobile data …