150 Infobip Testimonials

"We have found immense value in our association with Infobip and in using its omnichannel solutions and other marketing automation activities such as SMS, Email and WhatsApp. Muthoot FinCorp’s WhatsApp Business API is powered by Infobip and has helped us reach several steps closer to our consumer who is moving to digital at a very fast pace. The Infobip team has been accommodative, proactive and possesses great domain knowledge. We’re happy to vouch for Infobip."

"The solution empowered our agents to serve our customers on a channel they are familiar with and comfortable engaging on. Infobip understood our challenge and was patient in delivering the most comprehensive and cost-effective solution. Working with Infobip has made the process of moving from local WhatsApp to Business WhatsApp smoother and the implementation easy to integrate, understand, and execute. As a client-centric company, we carefully select and introduce new services to meet our customers’ growing demand for prompt and accurate responses. Introducing the WhatsApp business has reduced the distance between us and our clients!"

"Over the past four years, our partnership has produced significant results. We have generated business opportunities resulting in a 193% increase in potential clients. Our team has successfully closed major deals, contributing 5% to total sales at Imagine CX. Additionally, in 2023, we organized six impactful in-person events across three cities (Barranquilla, Cali, and Bogotá), which saw a 200% increase in participation, enhancing networking opportunities and fostering engagement. This data reflects the positive impact of our association and the relevance of our solutions in the market."

"ELARABY always seeks to gain superior confidence from customers by providing the best level of service and by working on continuous development to improve the level of service and increase customer satisfaction. From this standpoint, we strived to facilitate the process of communicating with our customers by adding a new communication channel, which is WhatsApp Business, which helped make the process of customer communication with the company easier and more flexible, enabling customers to get the support that they need."

"We are grateful for Infobip’s invaluable assistance in facilitating the integration of Infobip Authenticate. We are eager to further implement this solution across all our transactional communications and expand its usage to encompass all our markets."

"We’re not looking into sending 300 messages in one day, it goes into the millions. Each delivery has a minimum of 1-2 messages. When you take that unit, the cost-effectiveness of our messaging solution becomes very important to us.”

"The thing that stood out with Infobip is that it’s not just a conversational experience platform but they have a passion for products that meet our customers needs. During onboarding and even post their speed of problem-solving stood out. Our customer service team is always able to send out any issues they’re facing, and the response time is quick."

"Working with Infobip helped us streamline our processes and reduce costs by 83%. Automating our messaging reduced our staff’s workload by 60% – allowing them to provide clients a superior level of service. We look forward to working with Infobip to integrate more channels with our CRM in the future."

"We were in need of a widely-used channel to provide critical knowledge to smallholder farmers, so we can support them in growing more food, caring for their land and boosting their incomes. The challenge was finding a channel that most farmers have access to in rural Myanmar, where mobile data can be patchy. Viber is one of the most popular chat apps in the country, so it was a natural choice to reach small farm families, share engaging content and allow for two-way dialogue with our customers. Our ability to create different channels for each crop ensures farmers receive the most relevant information, and will help us achieve our goal of serving one million small farm families in the next three years."

"We would like to thank to Infobip to help us discover the OMNI channel communication to engage with our tech savvy customers. After launching promotional campaigns over Viber, that were enabled through Infobip OMNI solution, we got great responses from our customers. Those campaigns resulted with around 80% click through rates. Moreover, as a result of promotion info sharing, we witnessed between a 3-4% increase in daily unique visitors to our web site. On the other hand, customers found new personalized messages cool and easy to share among their friends. For us, that was an easy way to build brand awareness. For organizing promotional campaigns and processes we use the Infobip Portal, a user-friendly, state-of-the-art web interface that helped us get extensive and detailed campaign reports in real time, including the information on message delivery."

"Having Infobip as a global messaging provider helped us achieve higher reliability and increase delivery rates. Other than helping us with one of our pain points, Infobip helped us improve member satisfaction by implementing Viber as a new channel for our users."

"The Whatsapp Business Platform provided by Infobip has been a huge game-changer that has enabled us to have more customer interactions. The customer journey has changed completely, and we are happy that Infobip understood our vision and delivered on our requirements."

"We are very satisfied with Infobip’s solution that has enabled us to increase our customer base by 300% in only 12 weeks. In the future, we will expand our cooperation through other channels, and we are counting on Infobip’s expertise and global experience to show us some best practices worldwide."

"Using Infobip as our WhatsApp Business Solution Provider to help us integrate the WhatsApp Business API made the process easy. Introducing self-service options over the chat app helped us reduce our tax certificate call costs by 32% and gave us a Net Promoter Score of 80/100. Our customers are very satisfied with the simplified processes. We are currently exploring the option of integrating a chatbot in the future."

"Infobip made a vast improvement to our internal communications. By fully automating one of the most cumbersome aspects of our billing process, the platform enabled us to operate with maximum efficiency."