150 Infobip Testimonials

"Infobip’s support and WhatsApp Business API helped us transform our digital customer experience and simplify the onboarding journey. Now we can connect with customers on a fast, reliable platform they already know and use, with real-time access to all the services and advice they need."

"Working with Infobip to digitally transform the way we communicate with our audience has helped us improve our customer journey, satisfaction scores and allowed us to simplify common tasks. The WhatsApp chatbot solution allowed us to reach our customers on a channel they were already familiar with. It encouraged them to take a more convenient route, communication through ‘digital interactions’. We are excited to continue to work on this solution with Infobip and develop more use cases that will bring ease to our customers."

"One challenge in the (messaging) ecosystem is that you have people that are really omnnichannel, but they are more of an application versus a solutions and infrastructure player like Infobip."

"Leveraging WhatsApp has enabled us to scale up our customer engagement and experience by making e-policy delivery faster and more secure, while also reducing costs. GINA helped optimize our contact center, freeing up agents to help clients with more complex enquiries. Our clients like this because they receive instant quality support, and our agents like this because they are given the time to focus on growing their business. Infobip was an excellent partner who helped us quickly achieve digital transformation goals, and continue to support us in our digital journey."

"Infobip Things helped us overcome huge challenges with connecting our smart lock devices to the internet. Infobip’s global coverage and expertise increased the reliability of our devices and reduced customer complaints by 50%. Joining Infobip’s Startup Tribe helped us set the foundation for global expansion."

"The expertise and support were even more important to us than the solution itself. Our feedback in this project with Infobip is very positive, and the fact that we were able to pre-test it was an important point for Digitaleo. It gave us the satisfaction of experiencing this novelty and the satisfaction of showing our clients new ways of communicating and having engaging conversations with their customers."