Infobip

"Using Infobip’s omnichannel solutions helped us streamline our communication process and speed up sales. What we used to sell in 30 days, we now sell in 5 days. This newly automated process has helped us increase our customer reach, improve our existing customer relationships, and enhance the overall work experience for our employees."

"ChatBack was built to eliminate the frustration many of our customers experience when wanting to renew their license. It was important for us to choose the right WhatsApp Business Solution provider and Infobip met all the criteria. Their experience, expertise and vast global client base made them the ideal partner."

"Moving to Infobip helped us take full control of our contact center. Conversations let us efficiently manage our contact center from top to bottom. Answers and Moments helped us improve agent efficiency by custom building and fully automating customer self-service support over WhatsApp, Live Chat, Google’s Business Messages, and Voice calls. The faster resolution resulted in a remarkable customer satisfaction improvement. In fact, we were able to accelerate our resolution time by 144x! And thanks to People, we’ve been able to provide highly personalized customer service and thoroughly improve the customer experience."