Infobip

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Read 150 Infobip reviews and testimonials from customers, explore 152 case studies and customer success stories, and watch 1 customer videos to see why companies chose Infobip as their Business Text Messaging Software

Infobip operates one of the world's leading proprietary messaging and communications platforms, designed to connect mobile network operators with enterprises. Offices on six continents and strategic partnerships with major telco groups enable them to provide seamless integration and delivery. Always looking for innovation and new ideas, fostering a customer-first business philosophy and being at home in every part of the world makes them the reliable provider for thousands of clients worldwide.

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Customer Rating Review Scorebased on 3197 reference ratings
4.8/5.0 (3197)
  • Market Leader 2025 2025
    Winter 2025Market LeaderBusiness Text Messaging Software
  • Top Rated Software 2025 2025
    2025Top Rated Software Award

Featured Testimonials

  • "Conversations helped us transform our contact center into a real customer experience center by giving our agents the tools to quickly provide detailed support to our users, while also giving customers fast support and simple registration. When we started, people were reaching out to us to ask if our business was a scam – it seemed too good to be true. We needed a way to build trust with customers, and with more than 90% of people in Brazil using WhatsApp, we needed a contact center solution that had this chat app built-in. Infobip’s solution is secure and user-friendly, and this helps us be a secure and user-friendly solution for our customers."

  • "Infobip solutions helped us improve the conversion of website visitors into customers. Implementing SMS has helped us in engaging our customers, while WhatsApp showed to be a great channel for our booking confirmation. They like the easy way they can manage their booking information. Also, Infobip provided great support with both their business and technical teams – enabling us to quickly go to market with new services."

  • "We are very happy with Infobip’s 2-Way SMS solution. It has significantly increased our delivery rates by 15% to 98-99 percent. Near-perfect delivery is very important to us as our service is very time sensitive and extremely important for messages to get through with minimum delay, as it enables hospitals to run optimally."

Featured Case Studies

  • Kakao Increasing new user conversion rate to more than 90% with reliable one-time PIN delivery

  • medGo Achieving high message delivery rates to connect hospitals with on-call staff

  • DPD Transforming the delivery experience with Viber and SMS

Featured Customer Videos

Additional Infobip Information & Resources

Read Infobip Reviews, Testimonials & Customer References from 150 real Infobip customers.

Browse Infobip Case Studies, Customer Success Stories, & Customer References from 152 businesses that use Infobip.

Watch Infobip Customer Videos to learn why 1 businesses chose Infobip.