150 Infobip Testimonials

"Working with Infobip as part of the Start Up Tribe initiative has been instrumental in the success of the Megi project. Learning best practice in chatbot design and customer experience from Infobip’s experienced consultants has definitely accelerated the project and helped us to create a chatbot that is simple to interact with and that provides real value to our patients. Using the self-service platform, we get full access to all of Answers’ features, and we are excited about making further enhancements to make Megi even more helpful.”

"Working with Infobip helped us streamline our processes and reduce costs by 83%. Automating our messaging reduced our staff’s workload by 60% – allowing them to provide clients a superior level of service. We look forward to working with Infobip to integrate more channels with our CRM in the future."

"Implementing WhatsApp Business Platform through Infobip has improved our business tremendously. Our messages get delivered, opened, and read easily. Using WhatsApp to communicate with users has increased engagement and participation all around. This will help us keep moving towards spreading corporate goodness throughout. We look forward to introducing more channels in the future."

"In Infobip we found a scalable wholesale partner that enabled us to provide our clients a more holistic omnichannel solution with the capabilities of rich media messaging over Viber Business Messages. This helped us increase the number of messages sent via our platform and helped our clients meet their business goals."

"We were undergoing a massive transformation to expand our digital presence, streamline operations, and improve customer experience. Infobip came in as a communications partner for Apollo 24|7 to help us deliver an omnichannel approach and achieve our business goals quickly. The local team of CX consultants were prompt and were able to help us in real-time. The service, solution and experience with Infobip has been brilliant.”

"Infobip enabled us to build an omnichannel communication strategy that enhanced our marketing campaign results. RCS Business Messaging powered by Infobip has allowed us to position ourselves as innovators in CX. The seamless integration with our CRM platform helped us start sending personalized and targeted messages in all regions within a few days. Thanks to the data-driven insights we receive for channels such as RCS, we’re able to send captivating marketing messages that increase our acquisition and retention rates, while experiencing up to 75% in ROI."

"Infobip’s WhatsApp solution is transforming the way we engage our wonderful donor community. Allowing users to donate and get real-time information on the causes they support – all within a channel they already use – means we’re able to grow our active users, boost engagement, grow donations, and build lasting customer relationships."

"We wanted an international service provider that would help us increase delivery rates and maintain a high level of quality when it comes to customer support. Infobip’s SMS and Voice solutions have helped us improve our appointment show-up rate by 10% and overall revenue by 5%. Infobip’s competitive rates have also helped us decrease our costs by 25% and their comprehensive reporting style helps us keep a keen eye out for any possible campaign optimizations."

"When we first started to work with Infobip, our main incentive was optimizing cost but in time we noticed that their 2FA greatly influenced our customer experience and they played a part in helping us to reach 1 million satisfied clients. We are very pleased by their skilled support teams and all the efforts they are providing to optimize their products for us."

"With Infobip omnichannel communications, we managed to communicate our message without worrying about limitations when it comes to Cyrillic characters. We increased customer satisfaction with the implementation of Viber as a channel. Another great thing about Infobip’s platform are the multiple channels it enables us to combine. We’re currently testing transliteration options for SMS, which will unlock the full potential of SMS as a channel."

"Having Infobip as a global messaging provider helped us achieve higher reliability and increase delivery rates. Other than helping us with one of our pain points, Infobip helped us improve member satisfaction by implementing Viber as a new channel for our users."

"The Infobip platform has enabled us to deliver important messages to farmers who otherwise would not have obtained it. This is positively affecting their production and marketing practices as they now have an opportunity to make better informed decisions."

"When we aired the campaign, Infobip was there in real-time, following everything that was going on with the bot. We had to make a bot script change in the middle of the day, and Infobip did it superbly quickly, without impacting consumer interactions."

"As the demand for bike sharing solutions has grown further, ensuring secure and reliable message delivery became a top priority for nextbike. We needed a solution that could handle our scale, securely.”

"Adding WhatsApp, Viber, Live Chat, Google’s Business Messages, and Apple Messages for Business over Conversations has made a remarkable impact on customer experience. Getting started and having all our agents onboarded was a breeze. And when we started, we noticed an immediate, positive impact. Waiting times were drastically reduced and we were able to provide accurate information instantly."