150 Infobip Testimonials

"When WhatsApp for Business was introduced, Floodgate looked for a supplier capable of providing more than just the ‘business’ solution. Infobip was recommended and the package was superior to the system that IIE Rosebank College was using at the time."

"Experience underpins everything we do – we want our customers to have engaging, personalized, and elevated digital interactions with us through their mobile phone. Leaning on Infobip’s RCS expertise has enabled us to deliver campaigns that don’t just result in strong delivery rates but give our customers more choice and more opportunities to engage."

"Infobip maintained close communication with us throughout the process and are always available to solve any blockers. Their solutions opened new avenues to reach out to our customers, and we’re getting really good feedback from our agents and customers."

"As an engagement channel, SMS has numerous advantages. With Infobip, we can engage our consumers over the right channel and the right time, and do so globally. Unique reports give us much more detail around our campaigns and engagement processes. As a company, Infobip shares our vision of elevating customer experiences which made them the technology partner of choice for Studio Moderna."

"We were undergoing a massive transformation to expand our digital presence, streamline operations, and improve customer experience. Infobip came in as a communications partner for Apollo 24|7 to help us deliver an omnichannel approach and achieve our business goals quickly. The local team of CX consultants were prompt and were able to help us in real-time. The service, solution and experience with Infobip has been brilliant.”

"We are grateful for Infobip’s invaluable assistance in facilitating the integration of Infobip Authenticate. We are eager to further implement this solution across all our transactional communications and expand its usage to encompass all our markets."

"Using Infobip’s IoT global sims helped us become a paperless cabin crew. Now, our pilots, cabin and ground crews are always connected – regardless of where they are in the world. As a result, we’ve improved operational efficiency, increased flight safety, and reduced costs. We look forward to expanding our services with Infobip in the future to deliver real-time information to our customers."

"Infobip helped us improve the overall customer and agent experience using a digital communication approach. We used Conversations and Moments to enhance our customer support, reduce the response time and automate our customer engagement. They’ve empowered us to achieve additional growth in conversions and increase customer satisfaction. We have a very strong relationship and I see them as a true partner that we can always depend on."

"Infobip provided a solution that enabled us to quickly start benefitting from using Viber for Business for sending marketing messages, using both a portal and an integration with our CRM system. The integration with Salesforce was extremely easy to set up with no disruption to our businesses processes, and no requirement to involve technical resources from other departments. We have been very satisfied with the entire process and appreciate the ease of working with a partner with a local office in the Philippines."

"Before adopting Infobip, GAME HOURS had previous experience with local Taiwan vendors. In comparison, Infobip offered a more competitive pricing structure for SMS. Additionally, Infobip’s global presence was a decisive factor, as they provided the required flexibility and coverage."

“We will use the chatbot built by Answers over WhatsApp to encourage smartphone users to essentially be champions of Ubongo and share our content with kids and parents who otherwise wouldn’t have access to it.”

"We have built a trusted partnership with Infobip. Through Anam Protect, we can now achieve new revenue streams that we didn’t have before. Vodafone can now securely provide a full-fledged SMS service without compromising loss. We look forward to expanding our collaboration with Infobip in the near future."

"Moments is an easy-to-use solution that helped us improve our responsiveness to customers and have tailored communication for every marketplace partner. Since we started using Moments, our marketing margin has increased by 18%. We are currently using email and SMS to communicate with our customers, however we plan on adding more channels to our communications mix soon."

"We’re very pleased with our new user conversion rate, which would not have been possible without Infobip’s help. We wish to continue the win-win relationship we have with Infobip for more than five years now, creating better communications services together, through advanced technology."

"Our partnership with Infobip has allowed Hrvatski Telekom to offer its enterprise clients a full solution – telco services and messaging solutions – empowering them to fully manage their customer communication. Revenue increase of 20% and a 10% growth in customer interactions illustrate the efficiency of the partnership. Infobip have proved themselves as an innovative and proactive partner, always one step ahead of everyone else and we’re looking forward to powering digital transformation for Croatian enterprises in the future."