150 Infobip Testimonials

"Alongside very successful implementations of Infobip technologies which resulted in ROI values over 200%, I’m extremely satisfied with the promptness of Infobip support staff, who answered all my queries almost immediately."

"We have started doing work with Infobip officially in May 2014 on 3 Nestle Campaigns that ran smoothly and continue to do so. We previously did not have an automatic system that afforded us a chance to validate our entries automatically – we had to do this manually which took up a lot of time and effort. Infobip introduced a short code system that helped us work faster and smarter. With their advanced technology, we are able to automatically plug information into the back end system of Infobip so that within seconds it can validate entries."

"This was a challenging time, which presented a great business opportunity. Infobip rose to the occasion as a trusted partner, providing a cost-effective SMS and Voice solution that enabled us to scale effectively, adapt to the new remote working environment and meet the needs of our fast paced industry."

"Moments is an easy-to-use solution that helped us improve our responsiveness to customers and have tailored communication for every marketplace partner. Since we started using Moments, our marketing margin has increased by 18%. We are currently using email and SMS to communicate with our customers, however we plan on adding more channels to our communications mix soon."

"Implementing WhatsApp Business Platform through Infobip has improved our business tremendously. Our messages get delivered, opened, and read easily. Using WhatsApp to communicate with users has increased engagement and participation all around. This will help us keep moving towards spreading corporate goodness throughout. We look forward to introducing more channels in the future."

"Using the Infobip web-based interface, we can now send important notifications about our events directly to our attendees via Viber and SMS. Infobip performs the segmentation for us, we don’t the need to track who is using or not using the Viber app. By adjusting to the way how our customers like to interact, we noticed better attendance on our conference events, and we also noticed our staff received 50% less queries during the event. Campaign scheduling helped us to focus on the event itself, knowing communications are taken care of."

"We would like to thank to Infobip to help us discover the OMNI channel communication to engage with our tech savvy customers. After launching promotional campaigns over Viber, that were enabled through Infobip OMNI solution, we got great responses from our customers. Those campaigns resulted with around 80% click through rates. Moreover, as a result of promotion info sharing, we witnessed between a 3-4% increase in daily unique visitors to our web site. On the other hand, customers found new personalized messages cool and easy to share among their friends. For us, that was an easy way to build brand awareness. For organizing promotional campaigns and processes we use the Infobip Portal, a user-friendly, state-of-the-art web interface that helped us get extensive and detailed campaign reports in real time, including the information on message delivery."

"WhatsApp is made for our market – everybody loves to chat in India."

"We have zero window shoppers. We are very lucky to know all our customers personally by name, know what their last treatment was, and what their preferences are – and Conversations helps us show them that we care!"

"The choice for USSD was made based on user friendliness. We have added roughly nine extra services to the USSD code and typically run a daily volume of 40,000 to 80,000 interactions."

"Working with Infobip helped us streamline our processes and reduce costs by 83%. Automating our messaging reduced our staff’s workload by 60% – allowing them to provide clients a superior level of service. We look forward to working with Infobip to integrate more channels with our CRM in the future."

"Infobip’s Voice solution has been crucial in helping us move our communications to digital channels. As a result, we’ve been able to reach over 30,000 cocoa farmers and over 5,000 oil palm farmers across five countries, as well as over 1,000 miners in Ghana alone."

"We have been using Infobip as our messaging service provider since 2013. Their decade of experience in telecommunications industry has helped us setup SMS transactional and marketing activities across the whole of Africa, UK and US. mGate enabled us to fully integrate SMS capabilities and seamlessly send out vital transactional information. Infobip’s dedicated 24/7 technical engineering team is ever-vigilant and are readily available to be physically present on-site. We continue to work closely with Infobip on exploring new services, ideas and ways to communicate with our customers. Their experience in global banking trends and our experience with them assures us that having them as our provider and partner, we can be certain to provide quality value added services to our clients."

"Infobip Moments combines a customer data platform (CDP) and marketing automation (MA) into a single platform. This is one of the few solutions on the market that integrates these functions, which I believe brings assured benefits to businesses. Moments and People CDP are extremely easy-to-use and Infobip experts provide end-to-end support throughout the onboarding process. This greatly shortened our learning period and enabled quicker production rollouts. Using Infobip Moments and People helped us gather and segment our customer data and deliver personalized messaging that improved our business."

"Having Infobip as a global messaging provider helped us achieve higher reliability and increase delivery rates. Other than helping us with one of our pain points, Infobip helped us improve member satisfaction by implementing Viber as a new channel for our users."