150 Infobip Testimonials

"As an engagement channel, SMS has numerous advantages. With Infobip, we can engage our consumers over the right channel and the right time, and do so globally. Unique reports give us much more detail around our campaigns and engagement processes. As a company, Infobip shares our vision of elevating customer experiences which made them the technology partner of choice for Studio Moderna."

"We started to cooperate with Infobip in February 2016 when we decided to improve the process of ordering and delivering food through our web site and mobile app. At that stage we had no information about the order from that point on until the food was delivered, the customers were feeling frustrated and often impatient while waiting. That situation resulted in increased number of calls to Chocofood’s call centre. It was crucial to provide customers information about their food delivery process and verify that customers provided a valid number during registration onto our platform. Faced with a lot of customer demands, Chocofood first adapted its system to be able to deliver time-sensitive notifications. Infobip’s flexible APIs made the deployment of SMS communications far easier. Infobip ensured that customers registered to our platform with valid numbers by deploying Infobip's SMS-based 2-Factor Authentication, delivering one-time account verification PINs to customer mobile devices. We were delighted with the service because it enabled us to send effective notifications at just the right time. Consequently, we found ourselves a reliable, globally-present SMS partner that can support the international communications scale we plan to implement in the future. Additionally, Infobip’s 24/7/365 support proved its reputation as one of the best in the industry, even going beyond the call of duty when assisting our staff."

"ChatBack was built to eliminate the frustration many of our customers experience when wanting to renew their license. It was important for us to choose the right WhatsApp Business Solution provider and Infobip met all the criteria. Their experience, expertise and vast global client base made them the ideal partner."

"In Infobip we found a scalable wholesale partner that enabled us to provide our clients a more holistic omnichannel solution with the capabilities of rich media messaging over Viber Business Messages. This helped us increase the number of messages sent via our platform and helped our clients meet their business goals."

"As an Infobip customer, we are delighted with the SMS and USSD solutions and support that they delivered. They do many things well, and we will be looking to implement other Infobip solutions in the future."

“We will use the chatbot built by Answers over WhatsApp to encourage smartphone users to essentially be champions of Ubongo and share our content with kids and parents who otherwise wouldn’t have access to it.”

"Infobip has enabled us to create a new revenue stream from scratch with A2P SMS traffic monetization. Not only are we very happy with our relationship with Infobip in terms of commercial results, but also with the support Infobip teams provide to us in day-to-day operations, always at our disposal and very prompt to respond and engage with us. Infobip impressed with their efforts and flexibility and we can gladly recommend them as an SMS firewall and monetization provider."

"The thing that stood out with Infobip is that it’s not just a conversational experience platform but they have a passion for products that meet our customers needs. During onboarding and even post their speed of problem-solving stood out. Our customer service team is always able to send out any issues they’re facing, and the response time is quick."

"Working with Infobip allowed us to be more innovative, experiment, and deliver results in a simple and effective way. Infobip is a pioneer in conversational marketing campaigns via RCS powered by their cloud communications platform. Accessible documentation, local support and CX consultancy ensured smooth onboarding and implementation."

"Integrating our systems with Infobip to automate our messaging has helped us save time and cut costs. Now, our customers receive timely notifications when they need them most. As a result, our customer satisfaction has increased by up to 15%. Infobip’s dedicated support in our region has helped make the entire process easy."

"Infobip Moments combines a customer data platform (CDP) and marketing automation (MA) into a single platform. This is one of the few solutions on the market that integrates these functions, which I believe brings assured benefits to businesses. Moments and People CDP are extremely easy-to-use and Infobip experts provide end-to-end support throughout the onboarding process. This greatly shortened our learning period and enabled quicker production rollouts. Using Infobip Moments and People helped us gather and segment our customer data and deliver personalized messaging that improved our business."

“WhatsApp Business was the perfect solution to reduce our reliance on SMS for verification and password reset. The solution empowered our agents to serve our customers on a channel they are familiar with and comfortable to engage on. This increased customer trust towards our platform and allowed us to communicate with them through their preferred channel with 100% deliverability and a 50% cost reduction. Infobip understood our challenge and were patient in delivering the most comprehensive and cost-effective solution. Working with Infobip made the process of moving from SMS to WhatsApp smooth and the implementation easy to integrate, understand and execute.”

"Moving to Infobip helped us take full control of our contact center. Conversations let us efficiently manage our contact center from top to bottom. Answers and Moments helped us improve agent efficiency by custom building and fully automating customer self-service support over WhatsApp, Live Chat, Google’s Business Messages, and Voice calls. The faster resolution resulted in a remarkable customer satisfaction improvement. In fact, we were able to accelerate our resolution time by 144x! And thanks to People, we’ve been able to provide highly personalized customer service and thoroughly improve the customer experience."

"Infobip’s platform has helped us, at Beam&Go, improve our customer communications at scale. Before Infobip, our customer service processes were manual, while now, it’s more automated, cost-efficient, and user-friendly. Our customers now experience a seamless customer journey while at the same time we’ve cut costs by around 30%."

"It is important for any customer brand to always engage with impact. Infobip enabling WhatsApp Business has helped Cardekho achieve this. With WhatsApp Business and its rich communications capabilities, we have enhanced our services by providing meaningful and impactful product information and support to our customers. In addition, it has helped our brand stand out."