150 Infobip Testimonials

"As forerunners in digital transformation, we are constantly on the lookout for innovative products to help create seamless customer experiences for our customers that will further enhance Reflect’s digital banking experience. To achieve this, we wanted solutions that offer an omnichannel experience and smart engagement tools that would positively impact our ROI and increase customer satisfaction, which is why we chose Infobip."

"With Infobip’s vast experience in customer engagement and activities, they were successfully able to help us increase the number of active users in our database by 30% in just four weeks. With their help, we managed to activate a large number of users with high conversion rates."

"Infobip’s communications platform helped us improve our ROAS and ROI by blending rich media channels such as Viber and WhatsApp with the reliability of SMS. This along with a customer data platform, customer engagement solution and contact center solution empowered us to move towards two-way interactions and provide support. And to top it all the solutions were easy to integrate and the ability to manage all communications over one platform helped reduce operational load.”

"Infobip made our digital transformation fast and easy. Adding WhatsApp, Viber, and Messenger from Facebook as customer service channels using the Conversations API helped us decrease our time to resolution. Our new brand Laqo has started tracking CSAT and we’ve received an average 4.7 rating so far. In addition, our agents are more satisfied and efficient since being able to manage multiple conversations over our customers’ preferred channels."

"Infobip’s Number Masking feature significantly fulfilled our needs to deliver personal privacy to all our users. Also, its quick and professional response helped us address many issues, be it technical or with problems that users encountered. Infobip worked closely with LINE TAXI for 4 years and we’re delighted to grow with them until today, expand on what we have right now, and pursue even more collaborations in the future!"

"We started to cooperate with Infobip in February 2016 when we decided to improve the process of ordering and delivering food through our web site and mobile app. At that stage we had no information about the order from that point on until the food was delivered, the customers were feeling frustrated and often impatient while waiting. That situation resulted in increased number of calls to Chocofood’s call centre. It was crucial to provide customers information about their food delivery process and verify that customers provided a valid number during registration onto our platform. Faced with a lot of customer demands, Chocofood first adapted its system to be able to deliver time-sensitive notifications. Infobip’s flexible APIs made the deployment of SMS communications far easier. Infobip ensured that customers registered to our platform with valid numbers by deploying Infobip's SMS-based 2-Factor Authentication, delivering one-time account verification PINs to customer mobile devices. We were delighted with the service because it enabled us to send effective notifications at just the right time. Consequently, we found ourselves a reliable, globally-present SMS partner that can support the international communications scale we plan to implement in the future. Additionally, Infobip’s 24/7/365 support proved its reputation as one of the best in the industry, even going beyond the call of duty when assisting our staff."

"Whether they want to notify business clients in real-time about the state of their loan application, to inform individuals when a repayment is due, use SMS and email for purely digital transaction receipts or even just saying happy birthday - Infobip is helping our customers get better reach, inform and advise their clients, which is a critical addition to their business that helps them differentiate themselves on the market."

"We wanted a reliable and dedicated solution to fulfil our current and future requirements. Infobip’s solutions were robust and customizable according to our needs. In addition, the technical and support team are always on hand. Partnering with Infobip has greatly benefited Marham, and their web-based interface gives us a 360-degree view of our messages being sent, delivery reports, insights and analysis. Since working with Infobip not only have we seen an uptake on the number of appointments but also a 40-50% decrease in customer complaints – leading to an increase in trust, which is imperative in the healthcare sector.”

"The Whatsapp Business Platform provided by Infobip has been a huge game-changer that has enabled us to have more customer interactions. The customer journey has changed completely, and we are happy that Infobip understood our vision and delivered on our requirements."

"We are very satisfied with Infobip’s solution that has enabled us to increase our customer base by 300% in only 12 weeks. In the future, we will expand our cooperation through other channels, and we are counting on Infobip’s expertise and global experience to show us some best practices worldwide."

“We will use the chatbot built by Answers over WhatsApp to encourage smartphone users to essentially be champions of Ubongo and share our content with kids and parents who otherwise wouldn’t have access to it.”

"Infobip provided the best value for money and offered the array of solutions we were looking for, as well as a set of tools to implement as our operations expanded. With Infobip, agile service and support are guaranteed. Throughout the implementation process, they were very proactive and always available. Such care in customer service is something that stands out."

"Infobip has proven themselves as A2P SMS and SMS firewall partners. They have performed above the requirements with a threefold increase in international A2P SMS traffic and up to 10% increase in domestic traffic. Infobip have demonstrated they are a global leader and they’ve been a valuable source of learning for Indosat Ooredoo in terms of international A2P SMS business. We are not only confident in our partnership with Infobip, but our own expertise has grown, and this is what we feel a great partner that supports you properly should do."

"We are very satisfied with Infobip’s delivery rates that are over 97%, and that is why they are our main provider of SMS solution for one-time pin delivery. OTP delivery is a crucial part of our business and because of high delivery rates and technical support we value our cooperation with the company very much."

"We’ve been using Infobip as a messaging provider since 2011. Their longstanding presence on the international market proved that their platform can serve corporations which deal with huge databases and deliver solutions that comply with highest security standards. One of the challenges the HLB bank was facing was sending PINs to clients through regular postal service. The process was long (2-7 days) and considering the fact that many people were involved in the process of printing and delivering the envelopes it increased cost and time needed for delivery. Deploying Infobip's SMS solution based on the highly secure and PCI DSS compliant flow helped us to obtain additional insights into the delivery flow and decrease costs of delivering PINs for around 50%. As a result of new solution implementation, HLB project management experienced a 30% increase in process efficiency. Consequently, the improvement not only affected HLB staff but also HLB clients who received their PIN numbers faster and thus were able to activate and start using their cards right away."