150 Infobip Testimonials

"From the time we started the partnership with Infobip, we’ve been improving on our customer engagement getting good results from each campaign launch. We’ve seen the value in their service and integrate with our marketing efforts. Their support and client servicing are remarkable, ensuring that we can manage to achieve our goals with the help of the services. We are expecting to onboard more brands as we go along with this partnership and get more guidance and technical expertise from Infobip."

"It has been fantastic working with Infobip on this project. Not only has the technology been easy to implement, the people at Infobip use Strava. They understand how important Beacon is to our athletes. That extra connection to us and our product really came through in everything the Infobip team did with us."

"Working with Infobip has been a very positive experience for our business. Firstly, the ease of integrating the SMS channel into our workflows meant that we could get up and running very quickly. The consistently high delivery rate of SMS messages gives us the confidence that we are reaching the greatest possible audience. It has allowed us to recover a higher proportion of loans that might have been lost previously, which has had a positive impact on profitability. Finally, the service we have received from Infobip staff has been excellent – during and after the implementation they have always been available to help when we have needed assistance."

"Before adopting Infobip, GAME HOURS had previous experience with local Taiwan vendors. In comparison, Infobip offered a more competitive pricing structure for SMS. Additionally, Infobip’s global presence was a decisive factor, as they provided the required flexibility and coverage."

"Joining Infobip Startup Tribe has given us the possibility to test new communication solutions and, consequently, make a real step forward in our operations and business development, without having to spend a lot of money. After implementing WhatsApp as our main communication channel, we have increased the effectiveness of our communications from 45% with email to 90% using WhatsApp, a number that makes us really happy. To provide an even better user experience, we are planning to implement additional channels such as Twitter, Facebook Messenger, SMS and Telegram, and to automate some interactions with our clients through Conversations."

"Infobip helped us improve the overall customer and agent experience using a digital communication approach. We used Conversations and Moments to enhance our customer support, reduce the response time and automate our customer engagement. They’ve empowered us to achieve additional growth in conversions and increase customer satisfaction. We have a very strong relationship and I see them as a true partner that we can always depend on."

"The thing that stood out with Infobip is that it’s not just a conversational experience platform but they have a passion for products that meet our customers needs. During onboarding and even post their speed of problem-solving stood out. Our customer service team is always able to send out any issues they’re facing, and the response time is quick."

"Experience underpins everything we do – we want our customers to have engaging, personalized, and elevated digital interactions with us through their mobile phone. Leaning on Infobip’s RCS expertise has enabled us to deliver campaigns that don’t just result in strong delivery rates but give our customers more choice and more opportunities to engage."

"We wanted an international service provider that would help us increase delivery rates and maintain a high level of quality when it comes to customer support. Infobip’s SMS and Voice solutions have helped us improve our appointment show-up rate by 10% and overall revenue by 5%. Infobip’s competitive rates have also helped us decrease our costs by 25% and their comprehensive reporting style helps us keep a keen eye out for any possible campaign optimizations."

"When we aired the campaign, Infobip was there in real-time, following everything that was going on with the bot. We had to make a bot script change in the middle of the day, and Infobip did it superbly quickly, without impacting consumer interactions."

"We were undergoing a massive transformation to expand our digital presence, streamline operations, and improve customer experience. Infobip came in as a communications partner for Apollo 24|7 to help us deliver an omnichannel approach and achieve our business goals quickly. The local team of CX consultants were prompt and were able to help us in real-time. The service, solution and experience with Infobip has been brilliant.”

"Infobip worked alongside Telekom Deutschland through the implementation process to ensure the creation of a rich media marketing campaign to convert many of our customers into Spotify Premium users. The team at Infobip brought together the understanding of the campaign objectives and technology expertise, allowing us to efficiently communicate via RCS Business Messaging, the same way we would interact with friends."

"Infobip enabled us to build an omnichannel communication strategy that enhanced our marketing campaign results. RCS Business Messaging powered by Infobip has allowed us to position ourselves as innovators in CX. The seamless integration with our CRM platform helped us start sending personalized and targeted messages in all regions within a few days. Thanks to the data-driven insights we receive for channels such as RCS, we’re able to send captivating marketing messages that increase our acquisition and retention rates, while experiencing up to 75% in ROI."

"We have built a trusted partnership with Infobip. Through Anam Protect, we can now achieve new revenue streams that we didn’t have before. Vodafone can now securely provide a full-fledged SMS service without compromising loss. We look forward to expanding our collaboration with Infobip in the near future."

"Using Infobip’s omnichannel solutions helped us streamline our communication process and speed up sales. What we used to sell in 30 days, we now sell in 5 days. This newly automated process has helped us increase our customer reach, improve our existing customer relationships, and enhance the overall work experience for our employees."