150 Infobip Testimonials

"As an Infobip customer, we are delighted with the SMS and USSD solutions and support that they delivered. They do many things well, and we will be looking to implement other Infobip solutions in the future."

"A few years ago, Viber was a hot topic among startups in Greece and Infobip was the first one to approach us with their solution. Their flexibility and easy-to-implement solutions were the key to our partnership. Also, they’re easy to work with and have great support that’s twice as fast as the best competition has to offer."

"We started laser-focused on SMEs, but the client needs evolved rapidly. Infobip’s partnership program was a game-changer that allowed us to leverage richer features via API,s unlock new use cases with their omnichannel communications platform and integrate more channels such as Voice, Email, RCS and SMS. This empowered us to serve larger clients with advanced use cases – averaging a remarkable 30-45% revenue growth year-over-year. And now, with CPaaS X, we’re poised to hand even greater control to our clients, accelerating their business at scale."

"Infobip’s WhatsApp solution is transforming the way we engage our wonderful donor community. Allowing users to donate and get real-time information on the causes they support – all within a channel they already use – means we’re able to grow our active users, boost engagement, grow donations, and build lasting customer relationships."

"Before adopting Infobip, GAME HOURS had previous experience with local Taiwan vendors. In comparison, Infobip offered a more competitive pricing structure for SMS. Additionally, Infobip’s global presence was a decisive factor, as they provided the required flexibility and coverage."

"Infobip provided us a solution that proved fast, reliable, and easy to implement. The monitoring features allow us to keep track of delivery rates in real time, which helps us keep our customers protected. Working with the Infobip team is a pleasure – their account management team is always there for us, and they efficiently solve any issues that arise. Improving customer security has helped us improve our revenue and profitability thanks to a cost-effective solution that was fast and easy to implement."

"Being a startup in the healthcare sector means the bar is set higher for you than most other startups. In order to leave your mark, you need to work with the best service providers, who offer the best solution. We found such a partner in Infobip, whose IoT solution gave us full SIM management and unparalleled reliability. Our users recognized this and continue to value the service quality we can provide them, thanks to the service quality that is provided to us."

"Infobip’s communications platform helped us improve our ROAS and ROI by blending rich media channels such as Viber and WhatsApp with the reliability of SMS. This along with a customer data platform, customer engagement solution and contact center solution empowered us to move towards two-way interactions and provide support. And to top it all the solutions were easy to integrate and the ability to manage all communications over one platform helped reduce operational load.”

"Working with Infobip allowed us to be more innovative, experiment, and deliver results in a simple and effective way. Infobip is a pioneer in conversational marketing campaigns via RCS powered by their cloud communications platform. Accessible documentation, local support and CX consultancy ensured smooth onboarding and implementation."

"One challenge in the (messaging) ecosystem is that you have people that are really omnnichannel, but they are more of an application versus a solutions and infrastructure player like Infobip."

"It has been fantastic working with Infobip on this project. Not only has the technology been easy to implement, the people at Infobip use Strava. They understand how important Beacon is to our athletes. That extra connection to us and our product really came through in everything the Infobip team did with us."

“WhatsApp Business was the perfect solution to reduce our reliance on SMS for verification and password reset. The solution empowered our agents to serve our customers on a channel they are familiar with and comfortable to engage on. This increased customer trust towards our platform and allowed us to communicate with them through their preferred channel with 100% deliverability and a 50% cost reduction. Infobip understood our challenge and were patient in delivering the most comprehensive and cost-effective solution. Working with Infobip made the process of moving from SMS to WhatsApp smooth and the implementation easy to integrate, understand and execute.”

"ELARABY always seeks to gain superior confidence from customers by providing the best level of service and by working on continuous development to improve the level of service and increase customer satisfaction. From this standpoint, we strived to facilitate the process of communicating with our customers by adding a new communication channel, which is WhatsApp Business, which helped make the process of customer communication with the company easier and more flexible, enabling customers to get the support that they need."

"We are grateful for Infobip’s invaluable assistance in facilitating the integration of Infobip Authenticate. We are eager to further implement this solution across all our transactional communications and expand its usage to encompass all our markets."

"Working with Infobip has been a very positive experience for our business. Firstly, the ease of integrating the SMS channel into our workflows meant that we could get up and running very quickly. The consistently high delivery rate of SMS messages gives us the confidence that we are reaching the greatest possible audience. It has allowed us to recover a higher proportion of loans that might have been lost previously, which has had a positive impact on profitability. Finally, the service we have received from Infobip staff has been excellent – during and after the implementation they have always been available to help when we have needed assistance."