"Using Infobip as our WhatsApp Business Solution Provider to help us integrate the WhatsApp Business API made the process easy. Introducing self-service options over the chat app helped us reduce our tax certificate call costs by 32% and gave us a Net Promoter Score of 80/100. Our customers are very …

"Infobip has been an invaluable partner in our journey to digital transformation. Their innovative solutions have empowered us to connect with our customers in a more meaningful and efficient way. By using WhatsApp, SMS, and Voice, powered by Infobip’s conversational customer experience platform, we’ve been able to break down barriers, …

"Before Infobip, communicating with our customers was difficult. That is one of the reasons we sought out a communications partner. The world was getting more digital at that time, and we wanted to be resilient. We wanted to adapt to the times."

"We started to cooperate with Infobip in February 2016 when we decided to improve the process of ordering and delivering food through our web site and mobile app. At that stage we had no information about the order from that point on until the food was delivered, the customers were …

"This has been a game-changer for us. Infobip’s SMS solution not only improved our communication with our customers, but it also helped boost the overall performance of the company."

"Adding WhatsApp as a customer service channel proved to be a tremendous success – we increased our NPS score by 19% and reduced the costs associated with our contact center by 10-fold. The customers love it – they use it four times more than other instant communication channels."

"Working with Infobip to digitally transform the way we communicate with our audience has helped us improve our customer journey, satisfaction scores and allowed us to simplify common tasks. The WhatsApp chatbot solution allowed us to reach our customers on a channel they were already familiar with. It encouraged them …

"Infobip made our digital transformation fast and easy. Adding WhatsApp, Viber, and Messenger from Facebook as customer service channels using the Conversations API helped us decrease our time to resolution. Our new brand Laqo has started tracking CSAT and we’ve received an average 4.7 rating so far. In addition, our …

"Adding WhatsApp, Viber, Live Chat, Google’s Business Messages, and Apple Messages for Business over Conversations has made a remarkable impact on customer experience. Getting started and having all our agents onboarded was a breeze. And when we started, we noticed an immediate, positive impact. Waiting times were drastically reduced and …

"In Infobip we found a scalable wholesale partner that enabled us to provide our clients a more holistic omnichannel solution with the capabilities of rich media messaging over Viber Business Messages. This helped us increase the number of messages sent via our platform and helped our clients meet their business …

"Infobip worked alongside Telekom Deutschland through the implementation process to ensure the creation of a rich media marketing campaign to convert many of our customers into Spotify Premium users. The team at Infobip brought together the understanding of the campaign objectives and technology expertise, allowing us to efficiently communicate via …

"Infobip has helped us connect to our customers daily, at a better rate. The team has provided us with reliable, attentive customer support (two times faster and with local points of contact), which has helped dahmakan achieve our goals."

"Infobip’s Conversations solution helped us grow our business during the global pandemic. Our customers are satisfied with the fast and convenient customer service, and our agents are happy they have a user-friendly and easy-to-onboard solution. We are excited to add more channels for customer communication in the future after the …

"Infobip helped us improve the overall customer and agent experience using a digital communication approach. We used Conversations and Moments to enhance our customer support, reduce the response time and automate our customer engagement. They’ve empowered us to achieve additional growth in conversions and increase customer satisfaction. We have a …

"We’re happy to find a single platform solution to cover our entire customer journey right from service to transactional and promotional activities. Infobip’s solutions were not only easy to integrate but implement as well, enabling us to quickly get up and running with an omnichannel strategy. Answers helped us automate …