"The Whatsapp Business Platform provided by Infobip has been a huge game-changer that has enabled us to have more customer interactions. The customer journey has changed completely, and we are happy that Infobip understood our vision and delivered on our requirements."

"We work with other SMS suppliers, but not all can provide us with quality connections like Infobip. While working with a lot of other partners, we need to allocate resources on monitoring the quality and fixing issues. And this means that we can’t focus on growth. But with Infobip, good, …

"Infobip’s Conversations solution helped us grow our business during the global pandemic. Our customers are satisfied with the fast and convenient customer service, and our agents are happy they have a user-friendly and easy-to-onboard solution. We are excited to add more channels for customer communication in the future after the …

"We have found immense value in our association with Infobip and in using its omnichannel solutions and other marketing automation activities such as SMS, Email and WhatsApp. Muthoot FinCorp’s WhatsApp Business API is powered by Infobip and has helped us reach several steps closer to our consumer who is moving …

"We wanted a reliable and dedicated solution to fulfil our current and future requirements. Infobip’s solutions were robust and customizable according to our needs. In addition, the technical and support team are always on hand. Partnering with Infobip has greatly benefited Marham, and their web-based interface gives us a 360-degree …

"Infobip provided the best value for money and offered the array of solutions we were looking for, as well as a set of tools to implement as our operations expanded. With Infobip, agile service and support are guaranteed. Throughout the implementation process, they were very proactive and always available. Such …

"Moving to Infobip helped us take full control of our contact center. Conversations let us efficiently manage our contact center from top to bottom. Answers and Moments helped us improve agent efficiency by custom building and fully automating customer self-service support over WhatsApp, Live Chat, Google’s Business Messages, and Voice …

"Alongside very successful implementations of Infobip technologies which resulted in ROI values over 200%, I’m extremely satisfied with the promptness of Infobip support staff, who answered all my queries almost immediately."

"Infobip has been an invaluable partner in our journey to digital transformation. Their innovative solutions have empowered us to connect with our customers in a more meaningful and efficient way. By using WhatsApp, SMS, and Voice, powered by Infobip’s conversational customer experience platform, we’ve been able to break down barriers, …

"Infobip provided us a solution that proved fast, reliable, and easy to implement. The monitoring features allow us to keep track of delivery rates in real time, which helps us keep our customers protected. Working with the Infobip team is a pleasure – their account management team is always there …

"Adding WhatsApp as a customer service channel proved to be a tremendous success – we increased our NPS score by 19% and reduced the costs associated with our contact center by 10-fold. The customers love it – they use it four times more than other instant communication channels."

"We’ve been using Infobip as a messaging provider since 2011. Their longstanding presence on the international market proved that their platform can serve corporations which deal with huge databases and deliver solutions that comply with highest security standards. One of the challenges the HLB bank was facing was sending PINs …

"The choice for USSD was made based on user friendliness. We have added roughly nine extra services to the USSD code and typically run a daily volume of 40,000 to 80,000 interactions."

"The omnichannel capabilities that Infobip provides have played an important role in the success of our eCoupon campaigns and have helped us improve both ROI and the number of engaged customers in the scheme. By using multiple media channels, we were able to achieve higher deliverability rates for our messages …

"ELARABY always seeks to gain superior confidence from customers by providing the best level of service and by working on continuous development to improve the level of service and increase customer satisfaction. From this standpoint, we strived to facilitate the process of communicating with our customers by adding a new …