150 Infobip Testimonials

"Infobip provided a solution that enabled us to quickly start benefitting from using Viber for Business for sending marketing messages, using both a portal and an integration with our CRM system. The integration with Salesforce was extremely easy to set up with no disruption to our businesses processes, and no requirement to involve technical resources from other departments. We have been very satisfied with the entire process and appreciate the ease of working with a partner with a local office in the Philippines."

"A few years ago, Viber was a hot topic among startups in Greece and Infobip was the first one to approach us with their solution. Their flexibility and easy-to-implement solutions were the key to our partnership. Also, they’re easy to work with and have great support that’s twice as fast as the best competition has to offer."

"We are grateful for Infobip’s invaluable assistance in facilitating the integration of Infobip Authenticate. We are eager to further implement this solution across all our transactional communications and expand its usage to encompass all our markets."

"Infobip helped us optimize our house call service, providing us with the unique ability to have the lab come to our patients through WhatsApp, whether existing or new homes. All services can now be provided directly to the patient."

"Infobip has provided us with exactly what we need –an engagement solution that provides real-time, reliable communications that deliver real value to our customers. And they appreciate it! We have gained valuable support and consultancy from the Infobip team regarding best practices and regulations, especially when expanding to new markets."

"Readmoo is committed to providing the fastest and most effective service for our customers. With Infobip, we got a unified solution with a contact center and customer data platform that helped us unlock efficiencies, improve internal collaboration, and enable us to communicate more effectively with our customers over Voice and Email. All contributing to helping us achieve our business goals."

"Introducing Viber through Infobip was a great success for our bank. It really influenced our sales results and for some campaigns we increased sales leads by 30%. We are now pioneering the use of chat apps for transactional content. We are also pleased with the 50% increase in response time compared to our previous solution provider. Besides sales results, we can now communicate directly with our clients, in a fast and simple way, wherever they are in the world."

"Infobip helped us improve the way we register and onboard drivers using WhatsApp. We used Answers, Conversations, and Moments to enhance our driver registration process and achieve additional growth in conversions. Together, these technologies mean we can deliver better experiences to drivers and optimize internal processes. Our strong partnership with Infobip helps support the company’s rapid growth."

"Infobip helped us improve the overall customer and agent experience using a digital communication approach. We used Conversations and Moments to enhance our customer support, reduce the response time and automate our customer engagement. They’ve empowered us to achieve additional growth in conversions and increase customer satisfaction. We have a very strong relationship and I see them as a true partner that we can always depend on."

"We have benefitted from a reliable service, because Infobip offers direct connections to carriers, which ensures high delivery rates for our customers. This is obviously very important for our end users in terms of transactional traffic and allows us to ensure that they have a seamless experience."

"We were in need of a widely-used channel to provide critical knowledge to smallholder farmers, so we can support them in growing more food, caring for their land and boosting their incomes. The challenge was finding a channel that most farmers have access to in rural Myanmar, where mobile data can be patchy. Viber is one of the most popular chat apps in the country, so it was a natural choice to reach small farm families, share engaging content and allow for two-way dialogue with our customers. Our ability to create different channels for each crop ensures farmers receive the most relevant information, and will help us achieve our goal of serving one million small farm families in the next three years."

"This has been a game-changer for us. Infobip’s SMS solution not only improved our communication with our customers, but it also helped boost the overall performance of the company."

"We are very happy with Infobip’s 2-Way SMS solution. It has significantly increased our delivery rates by 15% to 98-99 percent. Near-perfect delivery is very important to us as our service is very time sensitive and extremely important for messages to get through with minimum delay, as it enables hospitals to run optimally."

"The support experience from Infobip has been nothing short of exceptional. Whether 3 PM or 3 AM, their support team was there, ready to help. This isn’t just about fixing issues – it’s about having a partner who ensures your success 24/7. I’ve never experienced a situation where my relationship manager wasn’t available for a query, something unheard of in today’s tech landscape. Their platform empowered us to create sophisticated yet user-friendly systems that scale effortlessly.”

"We spend a lot of time on our mobile phones. Push or Mobile App Messaging, in our opinion, is ideally suited to sending important information or a time-limited offer to a customer. This channel is an efficient and cost-effective way to increase sales. We were very happy to have a solution provider that understood our revenue goals and our commitment to creating high-quality content that is valuable to our customers. Working with Infobip helped us bridge the gap between in-store and online shopping, and we look forward to working on more innovative campaigns in the future."