150 Infobip Testimonials

"In today’s delivery environment, we need to have a reliable communication partner. An increase in customer satisfaction and a 20% reduction in costs are some of the results we achieved using the Viber with SMS failover solution from Infobip in partnership with Croatian Telecom. We look forward to expanding our communication channels portfolio with Infobip in the future."

"We’re very pleased with our new user conversion rate, which would not have been possible without Infobip’s help. We wish to continue the win-win relationship we have with Infobip for more than five years now, creating better communications services together, through advanced technology."

"Infobip is a great partner because of their ability to keep up with our global growth and provide the type of service we need to meet our users’ demands. The main advantages of working with Infobip are their flexibility, the client success management and support teams. Having that kind of dedication, that seamless 24/7 communication wide open and knowing there is always someone to support Uber sets Infobip apart from other providers."

"Infobip’s 2FA SMS solution is highly reliable and cost efficient. Technical support was provided throughout the entire deployment process, making it easy to complete the desired service configuration. Through Infobip’s SMS authentication solution, Spoon has been able to provide fast and reliable two-factor authentication service by text message in over 20 countries. Infobip delivers authentication messages without delay in all regions, and because the authentication process is simple and optimized, the rate of users dropping out of the sign-up process during the authentication stage has been reduced to about 1/5."

"Infobip’s support and WhatsApp Business API helped us transform our digital customer experience and simplify the onboarding journey. Now we can connect with customers on a fast, reliable platform they already know and use, with real-time access to all the services and advice they need."

"It is important for any customer brand to always engage with impact. Infobip enabling WhatsApp Business has helped Cardekho achieve this. With WhatsApp Business and its rich communications capabilities, we have enhanced our services by providing meaningful and impactful product information and support to our customers. In addition, it has helped our brand stand out."

"Giving customers a convenient and quick way of activating banking cards has become a prerequisite for a complete user experience and is often cited as a factor that makes a brand stand out from the competition. Infobip’s SSMS solution has performed wonderfully during the EXIT Festival and has exceeded expectations in terms of customer satisfaction and activation performance. We’re confident that the solution will perform on the same high level when applied for all bank cards in the portfolio of OTP Bank Serbia."

"When WhatsApp for Business was introduced, Floodgate looked for a supplier capable of providing more than just the ‘business’ solution. Infobip was recommended and the package was superior to the system that IIE Rosebank College was using at the time."

"Joining Infobip Startup Tribe has given us the possibility to test new communication solutions and, consequently, make a real step forward in our operations and business development, without having to spend a lot of money. After implementing WhatsApp as our main communication channel, we have increased the effectiveness of our communications from 45% with email to 90% using WhatsApp, a number that makes us really happy. To provide an even better user experience, we are planning to implement additional channels such as Twitter, Facebook Messenger, SMS and Telegram, and to automate some interactions with our clients through Conversations."

"The adoption of Infobip solutions has been a moment of rethinking customer interaction. No longer is it one-way customer care, but an active and conversational customer management. This was possible because Infobip immediately understood our needs with a fast, scalable and flexible solution. Their solutions easily integrated into our systems allowing us to centralize our data. The flexibility of Answers enabled us to provide additional services on WhatsApp, and our operator’s efficiency increased since using Conversations. Now, we finally have a uniform way of collecting data and metrics to measure agent performance. We are confident of providing our customers with the best service and that they are 100% satisfied."

"In our partnership with Infobip, in addition to reliable and cost-effective SMS solutions, what we value the most is the level at which Infobip is capable to follow not only our current needs, but also introduce new services and features that meet our new needs as our business continuously grows. With top-notch technical and customer care support, Infobip continues to prove itself as a high-tech firm that follows the trends and technologies and successfully upgrades its services."

"Infobip Things helped us overcome huge challenges with connecting our smart lock devices to the internet. Infobip’s global coverage and expertise increased the reliability of our devices and reduced customer complaints by 50%. Joining Infobip’s Startup Tribe helped us set the foundation for global expansion."

"We spend a lot of time on our mobile phones. Push or Mobile App Messaging, in our opinion, is ideally suited to sending important information or a time-limited offer to a customer. This channel is an efficient and cost-effective way to increase sales. We were very happy to have a solution provider that understood our revenue goals and our commitment to creating high-quality content that is valuable to our customers. Working with Infobip helped us bridge the gap between in-store and online shopping, and we look forward to working on more innovative campaigns in the future."

"Using the Infobip web-based interface, we can now send important notifications about our events directly to our attendees via Viber and SMS. Infobip performs the segmentation for us, we don’t the need to track who is using or not using the Viber app. By adjusting to the way how our customers like to interact, we noticed better attendance on our conference events, and we also noticed our staff received 50% less queries during the event. Campaign scheduling helped us to focus on the event itself, knowing communications are taken care of."

"ChatBack was built to eliminate the frustration many of our customers experience when wanting to renew their license. It was important for us to choose the right WhatsApp Business Solution provider and Infobip met all the criteria. Their experience, expertise and vast global client base made them the ideal partner."