150 Infobip Testimonials

"Pairing WhatsApp with SMS has given us full coverage when sending requests and notifications. As a result, we’ve grown our customer base by 50% and have a 70% success ratio in resolving customer queries. It’s important for us to be where our customers are, and that’s exactly what Infobip helps us do."

"Working with Infobip helped us streamline our processes and reduce costs by 83%. Automating our messaging reduced our staff’s workload by 60% – allowing them to provide clients a superior level of service. We look forward to working with Infobip to integrate more channels with our CRM in the future."

"With Infobip omnichannel communications, we managed to communicate our message without worrying about limitations when it comes to Cyrillic characters. We increased customer satisfaction with the implementation of Viber as a channel. Another great thing about Infobip’s platform are the multiple channels it enables us to combine. We’re currently testing transliteration options for SMS, which will unlock the full potential of SMS as a channel."

"With tens of millions of customers around the world, promotional and informational email messages must be delivered in a reliable and timely manner. If customers do not receive text messages or emails, it leads to more customer service inquiries. Due to the proactive deliverability support we have increased our delivery rate and improved our sender reputation. By sending emails through the API provided by Infobip, we have been able to optimize our costs and reallocate operational personnel to other strategically important tasks.”

"It is important for any customer brand to always engage with impact. Infobip enabling WhatsApp Business has helped Cardekho achieve this. With WhatsApp Business and its rich communications capabilities, we have enhanced our services by providing meaningful and impactful product information and support to our customers. In addition, it has helped our brand stand out."

"Infobip’s Conversations solution helped us grow our business during the global pandemic. Our customers are satisfied with the fast and convenient customer service, and our agents are happy they have a user-friendly and easy-to-onboard solution. We are excited to add more channels for customer communication in the future after the great results derived from our WhatsApp chatbot."

"We spend a lot of time on our mobile phones. Push or Mobile App Messaging, in our opinion, is ideally suited to sending important information or a time-limited offer to a customer. This channel is an efficient and cost-effective way to increase sales. We were very happy to have a solution provider that understood our revenue goals and our commitment to creating high-quality content that is valuable to our customers. Working with Infobip helped us bridge the gap between in-store and online shopping, and we look forward to working on more innovative campaigns in the future."

"In today’s delivery environment, we need to have a reliable communication partner. An increase in customer satisfaction and a 20% reduction in costs are some of the results we achieved using the Viber with SMS failover solution from Infobip in partnership with Croatian Telecom. We look forward to expanding our communication channels portfolio with Infobip in the future."

"Introducing Viber through Infobip was a great success for our bank. It really influenced our sales results and for some campaigns we increased sales leads by 30%. We are now pioneering the use of chat apps for transactional content. We are also pleased with the 50% increase in response time compared to our previous solution provider. Besides sales results, we can now communicate directly with our clients, in a fast and simple way, wherever they are in the world."

"Implementing WhatsApp Business Platform through Infobip has improved our business tremendously. Our messages get delivered, opened, and read easily. Using WhatsApp to communicate with users has increased engagement and participation all around. This will help us keep moving towards spreading corporate goodness throughout. We look forward to introducing more channels in the future."

"Nissan Saudi Arabia’s customer-centric approach is defined by studying the Saudi customer’s buying behavior and coming up with solutions that provide the customer with the best shopping and ownership experience. The KSA automotive industry has gone through several changes. With the COVID-19 pandemic accelerating digitization and impacting the industry, a 10% surge in VAT made the competition focus more on communicating offers, services, and deals, which customers are bombarded by regularly. The key to standing out in the automotive industry is identifying the market’s need and developing solutions that make car buying, servicing, or inquiries a seamless customer journey. By digitally enabling the customer journey and launching this new chatbot service over the WhatsApp channel, we have made serving our customers more accessible and convenient. Infobip has helped us develop the optimum journey for users to interact with the brand through WhatsApp easily. The technical expertise provided by Infobip has also allowed us to integrate it with our systems for smooth data capturing quickly."

"Working with Infobip has been a very positive experience for our business. Firstly, the ease of integrating the SMS channel into our workflows meant that we could get up and running very quickly. The consistently high delivery rate of SMS messages gives us the confidence that we are reaching the greatest possible audience. It has allowed us to recover a higher proportion of loans that might have been lost previously, which has had a positive impact on profitability. Finally, the service we have received from Infobip staff has been excellent – during and after the implementation they have always been available to help when we have needed assistance."

“WhatsApp Business was the perfect solution to reduce our reliance on SMS for verification and password reset. The solution empowered our agents to serve our customers on a channel they are familiar with and comfortable to engage on. This increased customer trust towards our platform and allowed us to communicate with them through their preferred channel with 100% deliverability and a 50% cost reduction. Infobip understood our challenge and were patient in delivering the most comprehensive and cost-effective solution. Working with Infobip made the process of moving from SMS to WhatsApp smooth and the implementation easy to integrate, understand and execute.”

"For us it is vital to ensure that all our of communications are delivered in a timely fashion so that customers our can react to them accordingly. Deliverability and scale have always been the biggest challenge for us working in the African market . Infobip have been able to support us in finding a resolution to this challenge. They have the best delivery rates in the marketplace, including in some countries where networks do not have the strongest coverage. As well as finding routes to deliverability that others could not unlock. Infobip’s support has enabled Goat Interactive to find that deliverability and ensure that all are communications are getting to our customers in timely and relevant fashion. Infobip has ensured that we are able to get our messaging in front of the right players at the right time to cause the right action that fundamentally increases revenue in the business."

"Working with Infobip as part of the Start Up Tribe initiative has been instrumental in the success of the Megi project. Learning best practice in chatbot design and customer experience from Infobip’s experienced consultants has definitely accelerated the project and helped us to create a chatbot that is simple to interact with and that provides real value to our patients. Using the self-service platform, we get full access to all of Answers’ features, and we are excited about making further enhancements to make Megi even more helpful.”