"The expertise and support were even more important to us than the solution itself. Our feedback in this project with Infobip is very positive, and the fact that we were able to pre-test it was an important point for Digitaleo. It gave us the satisfaction of experiencing this novelty and …

"The adoption of Infobip solutions has been a moment of rethinking customer interaction. No longer is it one-way customer care, but an active and conversational customer management. This was possible because Infobip immediately understood our needs with a fast, scalable and flexible solution. Their solutions easily integrated into our systems …

"Giving customers a convenient and quick way of activating banking cards has become a prerequisite for a complete user experience and is often cited as a factor that makes a brand stand out from the competition. Infobip’s SSMS solution has performed wonderfully during the EXIT Festival and has exceeded expectations …

"Pairing WhatsApp with SMS has given us full coverage when sending requests and notifications. As a result, we’ve grown our customer base by 50% and have a 70% success ratio in resolving customer queries. It’s important for us to be where our customers are, and that’s exactly what Infobip helps …

"Over the past four years, our partnership has produced significant results. We have generated business opportunities resulting in a 193% increase in potential clients. Our team has successfully closed major deals, contributing 5% to total sales at Imagine CX. Additionally, in 2023, we organized six impactful in-person events across three …

"We spend a lot of time on our mobile phones. Push or Mobile App Messaging, in our opinion, is ideally suited to sending important information or a time-limited offer to a customer. This channel is an efficient and cost-effective way to increase sales. We were very happy to have a …

"Using Infobip as our WhatsApp Business Solution Provider to help us integrate the WhatsApp Business API made the process easy. Introducing self-service options over the chat app helped us reduce our tax certificate call costs by 32% and gave us a Net Promoter Score of 80/100. Our customers are very …

"We are very satisfied with Infobip’s delivery rates that are over 97%, and that is why they are our main provider of SMS solution for one-time pin delivery. OTP delivery is a crucial part of our business and because of high delivery rates and technical support we value our cooperation …

“We will use the chatbot built by Answers over WhatsApp to encourage smartphone users to essentially be champions of Ubongo and share our content with kids and parents who otherwise wouldn’t have access to it.”

"The functionality the new Infobip 2-Way SMS app brings to Zendesk is something that our users have consistently asked for and opens up a new communication channel on the Zendesk platform with coverage we’ve not had before. Having excellent technologies for global delivery easily available from the cloud is a …

"When WhatsApp for Business was introduced, Floodgate looked for a supplier capable of providing more than just the ‘business’ solution. Infobip was recommended and the package was superior to the system that IIE Rosebank College was using at the time."

"We have started doing work with Infobip officially in May 2014 on 3 Nestle Campaigns that ran smoothly and continue to do so. We previously did not have an automatic system that afforded us a chance to validate our entries automatically – we had to do this manually which took …

"Infobip made our digital transformation fast and easy. Adding WhatsApp, Viber, and Messenger from Facebook as customer service channels using the Conversations API helped us decrease our time to resolution. Our new brand Laqo has started tracking CSAT and we’ve received an average 4.7 rating so far. In addition, our …

"Infobip provided us a solution that proved fast, reliable, and easy to implement. The monitoring features allow us to keep track of delivery rates in real time, which helps us keep our customers protected. Working with the Infobip team is a pleasure – their account management team is always there …

"In today’s delivery environment, we need to have a reliable communication partner. An increase in customer satisfaction and a 20% reduction in costs are some of the results we achieved using the Viber with SMS failover solution from Infobip in partnership with Croatian Telecom. We look forward to expanding our …