"Leveraging WhatsApp has enabled us to scale up our customer engagement and experience by making e-policy delivery faster and more secure, while also reducing costs. GINA helped optimize our contact center, freeing up agents to help clients with more complex enquiries. Our clients like this because they receive instant quality …

"With the increased number of orders, agent workload becomes a lot higher. Advanced features such as Macros, Workflows, and SLAs help our agents become more productive and effective."

"We have benefitted from a reliable service, because Infobip offers direct connections to carriers, which ensures high delivery rates for our customers. This is obviously very important for our end users in terms of transactional traffic and allows us to ensure that they have a seamless experience."

"Now, we can automate great customer support and our agents can spend time helping new customers, dealing with complex cases, or building new features. What’s more, we spend 10 percent less effort on our contact center. Even with growing demand, we don’t need to expand our team at this point. …

"Our advantage is that we have a group of people with a different mindset who are willing to challenge these rules. We aim to show our customers that insurance can be intuitive and user-friendly. Everything our customers need will be available on their phones. In an industry that can be …

"We’ve been using Infobip as a messaging provider since 2011. Their longstanding presence on the international market proved that their platform can serve corporations which deal with huge databases and deliver solutions that comply with highest security standards. One of the challenges the HLB bank was facing was sending PINs …

"The Infobip platform has enabled us to deliver important messages to farmers who otherwise would not have obtained it. This is positively affecting their production and marketing practices as they now have an opportunity to make better informed decisions."

"Infobip maintained close communication with us throughout the process and are always available to solve any blockers. Their solutions opened new avenues to reach out to our customers, and we’re getting really good feedback from our agents and customers."

"We were in need of a widely-used channel to provide critical knowledge to smallholder farmers, so we can support them in growing more food, caring for their land and boosting their incomes. The challenge was finding a channel that most farmers have access to in rural Myanmar, where mobile data …

"Infobip’s Voice solution has been crucial in helping us move our communications to digital channels. As a result, we’ve been able to reach over 30,000 cocoa farmers and over 5,000 oil palm farmers across five countries, as well as over 1,000 miners in Ghana alone."

"With Infobip omnichannel communications, we managed to communicate our message without worrying about limitations when it comes to Cyrillic characters. We increased customer satisfaction with the implementation of Viber as a channel. Another great thing about Infobip’s platform are the multiple channels it enables us to combine. We’re currently testing …

"Having been cooperating with Infobip in Ukraine, we decided to sign the association agreement for all countries. Infobip is one of the biggest global messaging companies and factors such as high-quality and quick support, loyalty and cost-efficiency which helped us to make our choice. We are satisfied with the quality …

"We are very happy with Infobip’s 2-Way SMS solution. It has significantly increased our delivery rates by 15% to 98-99 percent. Near-perfect delivery is very important to us as our service is very time sensitive and extremely important for messages to get through with minimum delay, as it enables hospitals …

"We wanted a reliable and dedicated solution to fulfil our current and future requirements. Infobip’s solutions were robust and customizable according to our needs. In addition, the technical and support team are always on hand. Partnering with Infobip has greatly benefited Marham, and their web-based interface gives us a 360-degree …

"We were undergoing a massive transformation to expand our digital presence, streamline operations, and improve customer experience. Infobip came in as a communications partner for Apollo 24|7 to help us deliver an omnichannel approach and achieve our business goals quickly. The local team of CX consultants were prompt and were …