"One challenge in the (messaging) ecosystem is that you have people that are really omnnichannel, but they are more of an application versus a solutions and infrastructure player like Infobip."

"Working with Infobip to digitally transform the way we communicate with our audience has helped us improve our customer journey, satisfaction scores and allowed us to simplify common tasks. The WhatsApp chatbot solution allowed us to reach our customers on a channel they were already familiar with. It encouraged them …

"The setup and onboarding were smooth — within days, we had Infobip’s APIs integrated into our systems. Their support during setup and optimization made a real difference."

"The adoption of Infobip solutions has been a moment of rethinking customer interaction. No longer is it one-way customer care, but an active and conversational customer management. This was possible because Infobip immediately understood our needs with a fast, scalable and flexible solution. Their solutions easily integrated into our systems …

"Whether they want to notify business clients in real-time about the state of their loan application, to inform individuals when a repayment is due, use SMS and email for purely digital transaction receipts or even just saying happy birthday - Infobip is helping our customers get better reach, inform and …

"We are very happy with Infobip’s 2-Way SMS solution. It has significantly increased our delivery rates by 15% to 98-99 percent. Near-perfect delivery is very important to us as our service is very time sensitive and extremely important for messages to get through with minimum delay, as it enables hospitals …

"We’ve been following AIT trends and it was clear to us that in order to address the pressing challenges posed by AIT and enhance the user experience we needed to reinforce our capabilities."

"Infobip’s WhatsApp solution is transforming the way we engage our wonderful donor community. Allowing users to donate and get real-time information on the causes they support – all within a channel they already use – means we’re able to grow our active users, boost engagement, grow donations, and build lasting …

"Infobip’s Voice solution has been crucial in helping us move our communications to digital channels. As a result, we’ve been able to reach over 30,000 cocoa farmers and over 5,000 oil palm farmers across five countries, as well as over 1,000 miners in Ghana alone."

"The past 12 months have not only accelerated our digital transformation goals but reminded us that customer-centricity is imperative when it comes to providing stand-out experiences. We need to be where our customers are, on the channels they value and converse on most. That’s why Infobip’s WhatsApp Business API was …

"Infobip’s support and WhatsApp Business API helped us transform our digital customer experience and simplify the onboarding journey. Now we can connect with customers on a fast, reliable platform they already know and use, with real-time access to all the services and advice they need."

"We were always a digital-first company, encouraging users to download the app and trade by themselves. Even today, the majority of users trade via our app."

"Adding WhatsApp, Viber, Live Chat, Google’s Business Messages, and Apple Messages for Business over Conversations has made a remarkable impact on customer experience. Getting started and having all our agents onboarded was a breeze. And when we started, we noticed an immediate, positive impact. Waiting times were drastically reduced and …

"In Infobip we found a scalable wholesale partner that enabled us to provide our clients a more holistic omnichannel solution with the capabilities of rich media messaging over Viber Business Messages. This helped us increase the number of messages sent via our platform and helped our clients meet their business …

"This was a challenging time, which presented a great business opportunity. Infobip rose to the occasion as a trusted partner, providing a cost-effective SMS and Voice solution that enabled us to scale effectively, adapt to the new remote working environment and meet the needs of our fast paced industry."