150 Infobip Testimonials

"As an Infobip customer, we are delighted with the SMS and USSD solutions and support that they delivered. They do many things well, and we will be looking to implement other Infobip solutions in the future."

"Working with Infobip allowed us to be more innovative, experiment, and deliver results in a simple and effective way. Infobip is a pioneer in conversational marketing campaigns via RCS powered by their cloud communications platform. Accessible documentation, local support and CX consultancy ensured smooth onboarding and implementation."

"We have built a trusted partnership with Infobip. Through Anam Protect, we can now achieve new revenue streams that we didn’t have before. Vodafone can now securely provide a full-fledged SMS service without compromising loss. We look forward to expanding our collaboration with Infobip in the near future."

"We are very satisfied with Infobip’s solution that has enabled us to increase our customer base by 300% in only 12 weeks. In the future, we will expand our cooperation through other channels, and we are counting on Infobip’s expertise and global experience to show us some best practices worldwide."

"Infobip’s Conversations solution helped us grow our business during the global pandemic. Our customers are satisfied with the fast and convenient customer service, and our agents are happy they have a user-friendly and easy-to-onboard solution. We are excited to add more channels for customer communication in the future after the great results derived from our WhatsApp chatbot."

"Working with Infobip helped us streamline our processes and reduce costs by 83%. Automating our messaging reduced our staff’s workload by 60% – allowing them to provide clients a superior level of service. We look forward to working with Infobip to integrate more channels with our CRM in the future."

"A few years ago, Viber was a hot topic among startups in Greece and Infobip was the first one to approach us with their solution. Their flexibility and easy-to-implement solutions were the key to our partnership. Also, they’re easy to work with and have great support that’s twice as fast as the best competition has to offer."

"For us it is vital to ensure that all our of communications are delivered in a timely fashion so that customers our can react to them accordingly. Deliverability and scale have always been the biggest challenge for us working in the African market . Infobip have been able to support us in finding a resolution to this challenge. They have the best delivery rates in the marketplace, including in some countries where networks do not have the strongest coverage. As well as finding routes to deliverability that others could not unlock. Infobip’s support has enabled Goat Interactive to find that deliverability and ensure that all are communications are getting to our customers in timely and relevant fashion. Infobip has ensured that we are able to get our messaging in front of the right players at the right time to cause the right action that fundamentally increases revenue in the business."

"Infobip is a partner of choice for Ooredoo Algeria. Infobip’s Anam Protect SMS Firewall Solution helps us daily send our messages securely to the right people at the right time and thus produce the right impact that allows us to increase our revenues fundamentally. Increasing Ooredoo Algeria’s traffic in this area has been a real challenge to overcome, and Infobip has been able to help us find a solution to this problem. Infobip’s support has allowed us to reach our full broadcast capacity more than ever before and to ensure that all our communications reach our customers in a timely and relevant manner – we very much appreciate the collaborative nature of work shown by the Infobip team working with us and our IT organization and vendors."

"Infobip is a great partner because of their ability to keep up with our global growth and provide the type of service we need to meet our users’ demands. The main advantages of working with Infobip are their flexibility, the client success management and support teams. Having that kind of dedication, that seamless 24/7 communication wide open and knowing there is always someone to support Uber sets Infobip apart from other providers."

"Infobip solutions helped us improve the conversion of website visitors into customers. Implementing SMS has helped us in engaging our customers, while WhatsApp showed to be a great channel for our booking confirmation. They like the easy way they can manage their booking information. Also, Infobip provided great support with both their business and technical teams – enabling us to quickly go to market with new services."

"Whether they want to notify business clients in real-time about the state of their loan application, to inform individuals when a repayment is due, use SMS and email for purely digital transaction receipts or even just saying happy birthday - Infobip is helping our customers get better reach, inform and advise their clients, which is a critical addition to their business that helps them differentiate themselves on the market."

"We are very happy with Infobip’s 2-Way SMS solution. It has significantly increased our delivery rates by 15% to 98-99 percent. Near-perfect delivery is very important to us as our service is very time sensitive and extremely important for messages to get through with minimum delay, as it enables hospitals to run optimally."

"This was a challenging time, which presented a great business opportunity. Infobip rose to the occasion as a trusted partner, providing a cost-effective SMS and Voice solution that enabled us to scale effectively, adapt to the new remote working environment and meet the needs of our fast paced industry."

"Integrating our systems with Infobip to automate our messaging has helped us save time and cut costs. Now, our customers receive timely notifications when they need them most. As a result, our customer satisfaction has increased by up to 15%. Infobip’s dedicated support in our region has helped make the entire process easy."