"Pairing WhatsApp with SMS has given us full coverage when sending requests and notifications. As a result, we’ve grown our customer base by 50% and have a 70% success ratio in resolving customer queries. It’s important for us to be where our customers are, and that’s exactly what Infobip helps …

"We’re very pleased with our new user conversion rate, which would not have been possible without Infobip’s help. We wish to continue the win-win relationship we have with Infobip for more than five years now, creating better communications services together, through advanced technology."

"Infobip’s Authenticate solution has been a game-changer for our business, enabling us to deliver reliable and secure OTPs to our customers while significantly reducing costs. The team’s support and Infobip’s platform’s flexibility exceeded our expectations, and we look forward to expanding this partnership with new solutions in the future.”

"The functionality the new Infobip 2-Way SMS app brings to Zendesk is something that our users have consistently asked for and opens up a new communication channel on the Zendesk platform with coverage we’ve not had before. Having excellent technologies for global delivery easily available from the cloud is a …

"Infobip worked alongside Telekom Deutschland through the implementation process to ensure the creation of a rich media marketing campaign to convert many of our customers into Spotify Premium users. The team at Infobip brought together the understanding of the campaign objectives and technology expertise, allowing us to efficiently communicate via …

"As an engagement channel, SMS has numerous advantages. With Infobip, we can engage our consumers over the right channel and the right time, and do so globally. Unique reports give us much more detail around our campaigns and engagement processes. As a company, Infobip shares our vision of elevating customer …

"We started laser-focused on SMEs, but the client needs evolved rapidly. Infobip’s partnership program was a game-changer that allowed us to leverage richer features via API,s unlock new use cases with their omnichannel communications platform and integrate more channels such as Voice, Email, RCS and SMS. This empowered us to …

"Integrating WhatsApp Business as a new communication channel with our customer service platform has helped us optimize our clients’ digital customer experiences while lowering their support costs and increasing their overall sales opportunities. With the channel being very high in demand, up to 80% of the traffic in some airports …

"We are grateful for Infobip’s invaluable assistance in facilitating the integration of Infobip Authenticate. We are eager to further implement this solution across all our transactional communications and expand its usage to encompass all our markets."

"Our staff was drowning in requests. We knew we needed to find a way to maintain the quality of care our patients expect, while also giving our team room to breathe."

"With the increased number of orders, agent workload becomes a lot higher. Advanced features such as Macros, Workflows, and SLAs help our agents become more productive and effective."

"Infobip was a gamechanger in helping us digitally transform the way we communicate with customers. Conversations and Answers helped us deliver a seamless customer experience over WhatsApp – using a chatbot to solve 69% of common queries and effortlessly transfer complex queries to agents decreased our average wait time by …

"Joining Infobip Startup Tribe has given us the possibility to test new communication solutions and, consequently, make a real step forward in our operations and business development, without having to spend a lot of money. After implementing WhatsApp as our main communication channel, we have increased the effectiveness of our …

“WhatsApp Business was the perfect solution to reduce our reliance on SMS for verification and password reset. The solution empowered our agents to serve our customers on a channel they are familiar with and comfortable to engage on. This increased customer trust towards our platform and allowed us to communicate …

"For us it is vital to ensure that all our of communications are delivered in a timely fashion so that customers our can react to them accordingly. Deliverability and scale have always been the biggest challenge for us working in the African market . Infobip have been able to support …