150 Infobip Testimonials

"One challenge in the (messaging) ecosystem is that you have people that are really omnnichannel, but they are more of an application versus a solutions and infrastructure player like Infobip."

"When we first started to work with Infobip, our main incentive was optimizing cost but in time we noticed that their 2FA greatly influenced our customer experience and they played a part in helping us to reach 1 million satisfied clients. We are very pleased by their skilled support teams and all the efforts they are providing to optimize their products for us."

"With Infobip’s vast experience in customer engagement and activities, they were successfully able to help us increase the number of active users in our database by 30% in just four weeks. With their help, we managed to activate a large number of users with high conversion rates."

"The choice for USSD was made based on user friendliness. We have added roughly nine extra services to the USSD code and typically run a daily volume of 40,000 to 80,000 interactions."

"We have built a trusted partnership with Infobip. Through Anam Protect, we can now achieve new revenue streams that we didn’t have before. Vodafone can now securely provide a full-fledged SMS service without compromising loss. We look forward to expanding our collaboration with Infobip in the near future."

"Working with Infobip made introducing a new communication channel to our students and applicants easier than expected. Using SMS to share important information increased our amount of leads and applicants and gave us an ROI of 400%! We’re excited to explore and introduce more channels in the future to make the application process even more seamless."

"Experience underpins everything we do – we want our customers to have engaging, personalized, and elevated digital interactions with us through their mobile phone. Leaning on Infobip’s RCS expertise has enabled us to deliver campaigns that don’t just result in strong delivery rates but give our customers more choice and more opportunities to engage."

“WhatsApp Business was the perfect solution to reduce our reliance on SMS for verification and password reset. The solution empowered our agents to serve our customers on a channel they are familiar with and comfortable to engage on. This increased customer trust towards our platform and allowed us to communicate with them through their preferred channel with 100% deliverability and a 50% cost reduction. Infobip understood our challenge and were patient in delivering the most comprehensive and cost-effective solution. Working with Infobip made the process of moving from SMS to WhatsApp smooth and the implementation easy to integrate, understand and execute.”

"We have started doing work with Infobip officially in May 2014 on 3 Nestle Campaigns that ran smoothly and continue to do so. We previously did not have an automatic system that afforded us a chance to validate our entries automatically – we had to do this manually which took up a lot of time and effort. Infobip introduced a short code system that helped us work faster and smarter. With their advanced technology, we are able to automatically plug information into the back end system of Infobip so that within seconds it can validate entries."

"The solution empowered our agents to serve our customers on a channel they are familiar with and comfortable engaging on. Infobip understood our challenge and was patient in delivering the most comprehensive and cost-effective solution. Working with Infobip has made the process of moving from local WhatsApp to Business WhatsApp smoother and the implementation easy to integrate, understand, and execute. As a client-centric company, we carefully select and introduce new services to meet our customers’ growing demand for prompt and accurate responses. Introducing the WhatsApp business has reduced the distance between us and our clients!"

"The adoption of Infobip solutions has been a moment of rethinking customer interaction. No longer is it one-way customer care, but an active and conversational customer management. This was possible because Infobip immediately understood our needs with a fast, scalable and flexible solution. Their solutions easily integrated into our systems allowing us to centralize our data. The flexibility of Answers enabled us to provide additional services on WhatsApp, and our operator’s efficiency increased since using Conversations. Now, we finally have a uniform way of collecting data and metrics to measure agent performance. We are confident of providing our customers with the best service and that they are 100% satisfied."

"In today’s delivery environment, we need to have a reliable communication partner. An increase in customer satisfaction and a 20% reduction in costs are some of the results we achieved using the Viber with SMS failover solution from Infobip in partnership with Croatian Telecom. We look forward to expanding our communication channels portfolio with Infobip in the future."

"Over the past four years, our partnership has produced significant results. We have generated business opportunities resulting in a 193% increase in potential clients. Our team has successfully closed major deals, contributing 5% to total sales at Imagine CX. Additionally, in 2023, we organized six impactful in-person events across three cities (Barranquilla, Cali, and Bogotá), which saw a 200% increase in participation, enhancing networking opportunities and fostering engagement. This data reflects the positive impact of our association and the relevance of our solutions in the market."

"Infobip Things helped us overcome huge challenges with connecting our smart lock devices to the internet. Infobip’s global coverage and expertise increased the reliability of our devices and reduced customer complaints by 50%. Joining Infobip’s Startup Tribe helped us set the foundation for global expansion."

"Infobip solutions helped us improve the conversion of website visitors into customers. Implementing SMS has helped us in engaging our customers, while WhatsApp showed to be a great channel for our booking confirmation. They like the easy way they can manage their booking information. Also, Infobip provided great support with both their business and technical teams – enabling us to quickly go to market with new services."