150 Infobip Testimonials

"Infobip enabled us to build an omnichannel communication strategy that enhanced our marketing campaign results. RCS Business Messaging powered by Infobip has allowed us to position ourselves as innovators in CX. The seamless integration with our CRM platform helped us start sending personalized and targeted messages in all regions within a few days. Thanks to the data-driven insights we receive for channels such as RCS, we’re able to send captivating marketing messages that increase our acquisition and retention rates, while experiencing up to 75% in ROI."

"Today, engagement for Anghami is more conversational than it is about awareness. In some scenarios, communication needs to be a 2-way conversation. We want to bridge the communication gap with our users via a communications channel that is native to them. A solution to this has been made possible with WhatsApp for Business, thanks to our partnership with Infobip. We are still experimenting and iterating over the use of WhatsApp for Anghami and with the results we are seeing so far, we definitely have plans to expand much larger."

"Infobip has proven themselves as A2P SMS and SMS firewall partners. They have performed above the requirements with a threefold increase in international A2P SMS traffic and up to 10% increase in domestic traffic. Infobip have demonstrated they are a global leader and they’ve been a valuable source of learning for Indosat Ooredoo in terms of international A2P SMS business. We are not only confident in our partnership with Infobip, but our own expertise has grown, and this is what we feel a great partner that supports you properly should do."

"The functionality the new Infobip 2-Way SMS app brings to Zendesk is something that our users have consistently asked for and opens up a new communication channel on the Zendesk platform with coverage we’ve not had before. Having excellent technologies for global delivery easily available from the cloud is a worthy addition to Zendesk."

"It required a long time to prepare for marketing campaigns, and there was no way to track the effectiveness or conversion rates. It was essentially one-way communication with no follow-up. Additionally, there was no way to verify the accuracy or completeness of the extracted data."

"Infobip’s WhatsApp solution is transforming the way we engage our wonderful donor community. Allowing users to donate and get real-time information on the causes they support – all within a channel they already use – means we’re able to grow our active users, boost engagement, grow donations, and build lasting customer relationships."

"From the time we started the partnership with Infobip, we’ve been improving on our customer engagement getting good results from each campaign launch. We’ve seen the value in their service and integrate with our marketing efforts. Their support and client servicing are remarkable, ensuring that we can manage to achieve our goals with the help of the services. We are expecting to onboard more brands as we go along with this partnership and get more guidance and technical expertise from Infobip."

"Using Infobip’s IoT global sims helped us become a paperless cabin crew. Now, our pilots, cabin and ground crews are always connected – regardless of where they are in the world. As a result, we’ve improved operational efficiency, increased flight safety, and reduced costs. We look forward to expanding our services with Infobip in the future to deliver real-time information to our customers."

"The support experience from Infobip has been nothing short of exceptional. Whether 3 PM or 3 AM, their support team was there, ready to help. This isn’t just about fixing issues – it’s about having a partner who ensures your success 24/7. I’ve never experienced a situation where my relationship manager wasn’t available for a query, something unheard of in today’s tech landscape. Their platform empowered us to create sophisticated yet user-friendly systems that scale effortlessly.”

"Having been cooperating with Infobip in Ukraine, we decided to sign the association agreement for all countries. Infobip is one of the biggest global messaging companies and factors such as high-quality and quick support, loyalty and cost-efficiency which helped us to make our choice. We are satisfied with the quality of service they provide."

"When we first started to work with Infobip, our main incentive was optimizing cost but in time we noticed that their 2FA greatly influenced our customer experience and they played a part in helping us to reach 1 million satisfied clients. We are very pleased by their skilled support teams and all the efforts they are providing to optimize their products for us."

"Working with Infobip as part of the Start Up Tribe initiative has been instrumental in the success of the Megi project. Learning best practice in chatbot design and customer experience from Infobip’s experienced consultants has definitely accelerated the project and helped us to create a chatbot that is simple to interact with and that provides real value to our patients. Using the self-service platform, we get full access to all of Answers’ features, and we are excited about making further enhancements to make Megi even more helpful.”

"Using Infobip’s omnichannel solutions helped us streamline our communication process and speed up sales. What we used to sell in 30 days, we now sell in 5 days. This newly automated process has helped us increase our customer reach, improve our existing customer relationships, and enhance the overall work experience for our employees."

"We are very satisfied with Infobip’s delivery rates that are over 97%, and that is why they are our main provider of SMS solution for one-time pin delivery. OTP delivery is a crucial part of our business and because of high delivery rates and technical support we value our cooperation with the company very much."

"The thing that stood out with Infobip is that it’s not just a conversational experience platform but they have a passion for products that meet our customers needs. During onboarding and even post their speed of problem-solving stood out. Our customer service team is always able to send out any issues they’re facing, and the response time is quick."