150 Infobip Testimonials

"Infobip provided a solution that enabled us to quickly start benefitting from using Viber for Business for sending marketing messages, using both a portal and an integration with our CRM system. The integration with Salesforce was extremely easy to set up with no disruption to our businesses processes, and no requirement to involve technical resources from other departments. We have been very satisfied with the entire process and appreciate the ease of working with a partner with a local office in the Philippines."

"Giving customers a convenient and quick way of activating banking cards has become a prerequisite for a complete user experience and is often cited as a factor that makes a brand stand out from the competition. Infobip’s SSMS solution has performed wonderfully during the EXIT Festival and has exceeded expectations in terms of customer satisfaction and activation performance. We’re confident that the solution will perform on the same high level when applied for all bank cards in the portfolio of OTP Bank Serbia."

"The Infobip platform has enabled us to connect over 2 million farmers to the knowledge and inputs they need to be successful. So far, our farmers have shared over 18 million questions and answers to solve farming challenges. We’re delighted to have Infobip by our side as we work to bring our platform to 100 million farmers."

"Our advantage is that we have a group of people with a different mindset who are willing to challenge these rules. We aim to show our customers that insurance can be intuitive and user-friendly. Everything our customers need will be available on their phones. In an industry that can be intimidating due to its complexity, we want to simplify our customers’ experience. We don’t just sell policies; we want to be with our customers throughout their life."

"Infobip helped us improve the way we register and onboard drivers using WhatsApp. We used Answers, Conversations, and Moments to enhance our driver registration process and achieve additional growth in conversions. Together, these technologies mean we can deliver better experiences to drivers and optimize internal processes. Our strong partnership with Infobip helps support the company’s rapid growth."

"From the time we started the partnership with Infobip, we’ve been improving on our customer engagement getting good results from each campaign launch. We’ve seen the value in their service and integrate with our marketing efforts. Their support and client servicing are remarkable, ensuring that we can manage to achieve our goals with the help of the services. We are expecting to onboard more brands as we go along with this partnership and get more guidance and technical expertise from Infobip."

"Using Infobip’s omnichannel solutions helped us streamline our communication process and speed up sales. What we used to sell in 30 days, we now sell in 5 days. This newly automated process has helped us increase our customer reach, improve our existing customer relationships, and enhance the overall work experience for our employees."

"The choice for USSD was made based on user friendliness. We have added roughly nine extra services to the USSD code and typically run a daily volume of 40,000 to 80,000 interactions."

"We’re happy to find a single platform solution to cover our entire customer journey right from service to transactional and promotional activities. Infobip’s solutions were not only easy to integrate but implement as well, enabling us to quickly get up and running with an omnichannel strategy. Answers helped us automate our communication over our customers preferred channels – web Live Chat and WhatsApp, Conversations empowered our agents to deal with complex queries, and SMS let us make the verification process seamless. With Infobip we’re truly able to provide our customers with a digitized car buying experience."

"One challenge in the (messaging) ecosystem is that you have people that are really omnnichannel, but they are more of an application versus a solutions and infrastructure player like Infobip."

"The expertise and support were even more important to us than the solution itself. Our feedback in this project with Infobip is very positive, and the fact that we were able to pre-test it was an important point for Digitaleo. It gave us the satisfaction of experiencing this novelty and the satisfaction of showing our clients new ways of communicating and having engaging conversations with their customers."

"I am very pleased with the success of our RCS campaigns as they have led to a 115% increase in our revenue. Switching from SMS to RCS has also helped us increase click-through rates from 2% to 20%. It’s a new experience for our customers, giving them clear ideas of inspiration, colors and products through photos, videos and interactive buttons. Ultimately, it helps them easily understand our value proposition when they can visually see the possibilities."

"The adoption of Infobip solutions has been a moment of rethinking customer interaction. No longer is it one-way customer care, but an active and conversational customer management. This was possible because Infobip immediately understood our needs with a fast, scalable and flexible solution. Their solutions easily integrated into our systems allowing us to centralize our data. The flexibility of Answers enabled us to provide additional services on WhatsApp, and our operator’s efficiency increased since using Conversations. Now, we finally have a uniform way of collecting data and metrics to measure agent performance. We are confident of providing our customers with the best service and that they are 100% satisfied."

"Infobip has enabled us to create a new revenue stream from scratch with A2P SMS traffic monetization. Not only are we very happy with our relationship with Infobip in terms of commercial results, but also with the support Infobip teams provide to us in day-to-day operations, always at our disposal and very prompt to respond and engage with us. Infobip impressed with their efforts and flexibility and we can gladly recommend them as an SMS firewall and monetization provider."

"Infobip’s Voice solution has been crucial in helping us move our communications to digital channels. As a result, we’ve been able to reach over 30,000 cocoa farmers and over 5,000 oil palm farmers across five countries, as well as over 1,000 miners in Ghana alone."