150 Infobip Testimonials

"We communicate with up to 150,000 subscribers daily and Infobip has given us measurable results in delivery, renewal time, and complaints handling. Their solution is easy to use and has significantly improved productivity. Two of us can manage tasks that previously needed 10 staff to complete! We now have time to focus on sales and customer service, helping us engage more customers using new communication channels."

"Adding Conversations and Answers to our mix of services was an excellent call. It has not only helped us reduce operational costs by 60%, but it has made us available to our customers at any time. By reaching them on their favorite channel, WhatsApp, we have been able to make every interaction with our stores more engaging for our customers."

"Our partnership with Infobip has allowed Hrvatski Telekom to offer its enterprise clients a full solution – telco services and messaging solutions – empowering them to fully manage their customer communication. Revenue increase of 20% and a 10% growth in customer interactions illustrate the efficiency of the partnership. Infobip have proved themselves as an innovative and proactive partner, always one step ahead of everyone else and we’re looking forward to powering digital transformation for Croatian enterprises in the future."

"As an Infobip customer, we are delighted with the SMS and USSD solutions and support that they delivered. They do many things well, and we will be looking to implement other Infobip solutions in the future."

"With Infobip’s vast experience in customer engagement and activities, they were successfully able to help us increase the number of active users in our database by 30% in just four weeks. With their help, we managed to activate a large number of users with high conversion rates."

"We wanted an international service provider that would help us increase delivery rates and maintain a high level of quality when it comes to customer support. Infobip’s SMS and Voice solutions have helped us improve our appointment show-up rate by 10% and overall revenue by 5%. Infobip’s competitive rates have also helped us decrease our costs by 25% and their comprehensive reporting style helps us keep a keen eye out for any possible campaign optimizations."

"Infobip’s Number Masking feature significantly fulfilled our needs to deliver personal privacy to all our users. Also, its quick and professional response helped us address many issues, be it technical or with problems that users encountered. Infobip worked closely with LINE TAXI for 4 years and we’re delighted to grow with them until today, expand on what we have right now, and pursue even more collaborations in the future!"

"The Infobip platform has enabled us to deliver important messages to farmers who otherwise would not have obtained it. This is positively affecting their production and marketing practices as they now have an opportunity to make better informed decisions."

"Connecting to the Infobip Platform enabled us to meaningfully connect with our customer base. Direct, personalized communication through a reliable partner made all the difference for our outreach programs, resulting in higher conversions and impacting our bottom line."

"ELARABY always seeks to gain superior confidence from customers by providing the best level of service and by working on continuous development to improve the level of service and increase customer satisfaction. From this standpoint, we strived to facilitate the process of communicating with our customers by adding a new communication channel, which is WhatsApp Business, which helped make the process of customer communication with the company easier and more flexible, enabling customers to get the support that they need."

"Readmoo is committed to providing the fastest and most effective service for our customers. With Infobip, we got a unified solution with a contact center and customer data platform that helped us unlock efficiencies, improve internal collaboration, and enable us to communicate more effectively with our customers over Voice and Email. All contributing to helping us achieve our business goals."

"From the get-go, LAQO has been continuously working on strengthening its digital identity through numerous innovations. Innovation is at the core of the brand, and this is shown by the projects we have successfully implemented so far."

"Now, we can automate great customer support and our agents can spend time helping new customers, dealing with complex cases, or building new features. What’s more, we spend 10 percent less effort on our contact center. Even with growing demand, we don’t need to expand our team at this point. And when we save money and resources, we can redistribute it to other initiatives important to us."

"Our advantage is that we have a group of people with a different mindset who are willing to challenge these rules. We aim to show our customers that insurance can be intuitive and user-friendly. Everything our customers need will be available on their phones. In an industry that can be intimidating due to its complexity, we want to simplify our customers’ experience. We don’t just sell policies; we want to be with our customers throughout their life."

"In Infobip we found a scalable wholesale partner that enabled us to provide our clients a more holistic omnichannel solution with the capabilities of rich media messaging over Viber Business Messages. This helped us increase the number of messages sent via our platform and helped our clients meet their business goals."