150 Infobip Testimonials

"Infobip provided a solution that enabled us to quickly start benefitting from using Viber for Business for sending marketing messages, using both a portal and an integration with our CRM system. The integration with Salesforce was extremely easy to set up with no disruption to our businesses processes, and no requirement to involve technical resources from other departments. We have been very satisfied with the entire process and appreciate the ease of working with a partner with a local office in the Philippines."

"Working with Infobip to digitally transform the way we communicate with our audience has helped us improve our customer journey, satisfaction scores and allowed us to simplify common tasks. The WhatsApp chatbot solution allowed us to reach our customers on a channel they were already familiar with. It encouraged them to take a more convenient route, communication through ‘digital interactions’. We are excited to continue to work on this solution with Infobip and develop more use cases that will bring ease to our customers."

"Infobip has proven themselves as A2P SMS and SMS firewall partners. They have performed above the requirements with a threefold increase in international A2P SMS traffic and up to 10% increase in domestic traffic. Infobip have demonstrated they are a global leader and they’ve been a valuable source of learning for Indosat Ooredoo in terms of international A2P SMS business. We are not only confident in our partnership with Infobip, but our own expertise has grown, and this is what we feel a great partner that supports you properly should do."

"Thanks to Infobip and Microsoft, we managed to streamline COVID-19 screenings. This reinforced our determination to support our clients and make their hospital stay as comfortable as possible. Microsoft Bot powered by WhatsApp and Infobip helped us migrate almost a third of COVID-19 screenings to a digital channel, making the process quicker – and safer."

"Infobip’s communications platform helped us improve our ROAS and ROI by blending rich media channels such as Viber and WhatsApp with the reliability of SMS. This along with a customer data platform, customer engagement solution and contact center solution empowered us to move towards two-way interactions and provide support. And to top it all the solutions were easy to integrate and the ability to manage all communications over one platform helped reduce operational load.”

"When WhatsApp for Business was introduced, Floodgate looked for a supplier capable of providing more than just the ‘business’ solution. Infobip was recommended and the package was superior to the system that IIE Rosebank College was using at the time."

"Moving to Infobip helped us take full control of our contact center. Conversations let us efficiently manage our contact center from top to bottom. Answers and Moments helped us improve agent efficiency by custom building and fully automating customer self-service support over WhatsApp, Live Chat, Google’s Business Messages, and Voice calls. The faster resolution resulted in a remarkable customer satisfaction improvement. In fact, we were able to accelerate our resolution time by 144x! And thanks to People, we’ve been able to provide highly personalized customer service and thoroughly improve the customer experience."

"Customers today don’t come from just one channel. So, we must be prepared to interact with them on the right channel, depending on the type of interaction, the needs, and interests of each client."

"Using Infobip’s omnichannel solutions helped us streamline our communication process and speed up sales. What we used to sell in 30 days, we now sell in 5 days. This newly automated process has helped us increase our customer reach, improve our existing customer relationships, and enhance the overall work experience for our employees."

"Integrating our systems with Infobip to automate our messaging has helped us save time and cut costs. Now, our customers receive timely notifications when they need them most. As a result, our customer satisfaction has increased by up to 15%. Infobip’s dedicated support in our region has helped make the entire process easy."

"With tens of millions of customers around the world, promotional and informational email messages must be delivered in a reliable and timely manner. If customers do not receive text messages or emails, it leads to more customer service inquiries. Due to the proactive deliverability support we have increased our delivery rate and improved our sender reputation. By sending emails through the API provided by Infobip, we have been able to optimize our costs and reallocate operational personnel to other strategically important tasks.”

"The Whatsapp Business Platform provided by Infobip has been a huge game-changer that has enabled us to have more customer interactions. The customer journey has changed completely, and we are happy that Infobip understood our vision and delivered on our requirements."

"We are very satisfied with Infobip’s solution that has enabled us to increase our customer base by 300% in only 12 weeks. In the future, we will expand our cooperation through other channels, and we are counting on Infobip’s expertise and global experience to show us some best practices worldwide."

"The choice for USSD was made based on user friendliness. We have added roughly nine extra services to the USSD code and typically run a daily volume of 40,000 to 80,000 interactions."

"We’ve been using Infobip as a messaging provider since 2011. Their longstanding presence on the international market proved that their platform can serve corporations which deal with huge databases and deliver solutions that comply with highest security standards. One of the challenges the HLB bank was facing was sending PINs to clients through regular postal service. The process was long (2-7 days) and considering the fact that many people were involved in the process of printing and delivering the envelopes it increased cost and time needed for delivery. Deploying Infobip's SMS solution based on the highly secure and PCI DSS compliant flow helped us to obtain additional insights into the delivery flow and decrease costs of delivering PINs for around 50%. As a result of new solution implementation, HLB project management experienced a 30% increase in process efficiency. Consequently, the improvement not only affected HLB staff but also HLB clients who received their PIN numbers faster and thus were able to activate and start using their cards right away."