150 Infobip Testimonials

"We have benefitted from a reliable service, because Infobip offers direct connections to carriers, which ensures high delivery rates for our customers. This is obviously very important for our end users in terms of transactional traffic and allows us to ensure that they have a seamless experience."

"Infobip Things helped us overcome huge challenges with connecting our smart lock devices to the internet. Infobip’s global coverage and expertise increased the reliability of our devices and reduced customer complaints by 50%. Joining Infobip’s Startup Tribe helped us set the foundation for global expansion."

"Infobip solutions helped us improve the conversion of website visitors into customers. Implementing SMS has helped us in engaging our customers, while WhatsApp showed to be a great channel for our booking confirmation. They like the easy way they can manage their booking information. Also, Infobip provided great support with both their business and technical teams – enabling us to quickly go to market with new services."

"Infobip Moments combines a customer data platform (CDP) and marketing automation (MA) into a single platform. This is one of the few solutions on the market that integrates these functions, which I believe brings assured benefits to businesses. Moments and People CDP are extremely easy-to-use and Infobip experts provide end-to-end support throughout the onboarding process. This greatly shortened our learning period and enabled quicker production rollouts. Using Infobip Moments and People helped us gather and segment our customer data and deliver personalized messaging that improved our business."

"Working with Infobip to incorporate two-factor authentication into the Leanpay app has been fundamental to achieving a monthly growth rate of 20%. The onboarding process is efficient, and the customer experience is much better as a result."

"Infobip maintained close communication with us throughout the process and are always available to solve any blockers. Their solutions opened new avenues to reach out to our customers, and we’re getting really good feedback from our agents and customers."

"We are very satisfied with Infobip’s delivery rates that are over 97%, and that is why they are our main provider of SMS solution for one-time pin delivery. OTP delivery is a crucial part of our business and because of high delivery rates and technical support we value our cooperation with the company very much."

"Infobip’s WhatsApp solution is transforming the way we engage our wonderful donor community. Allowing users to donate and get real-time information on the causes they support – all within a channel they already use – means we’re able to grow our active users, boost engagement, grow donations, and build lasting customer relationships."

"Infobip made a vast improvement to our internal communications. By fully automating one of the most cumbersome aspects of our billing process, the platform enabled us to operate with maximum efficiency."

"We would like to thank to Infobip to help us discover the OMNI channel communication to engage with our tech savvy customers. After launching promotional campaigns over Viber, that were enabled through Infobip OMNI solution, we got great responses from our customers. Those campaigns resulted with around 80% click through rates. Moreover, as a result of promotion info sharing, we witnessed between a 3-4% increase in daily unique visitors to our web site. On the other hand, customers found new personalized messages cool and easy to share among their friends. For us, that was an easy way to build brand awareness. For organizing promotional campaigns and processes we use the Infobip Portal, a user-friendly, state-of-the-art web interface that helped us get extensive and detailed campaign reports in real time, including the information on message delivery."

"Infobip helped us set up WhatsApp as a new communication channel for our car dealers within 24 hours – from development to deployment and rollout. The solution helped us increase operational efficiency by 30%, and our car dealers are happy with their self-service model. We look forward to using more features and channels in the future."

"Infobip understood and shared our values on accuracy, efficiency, and protection. Their single communication platform helped us optimize and unify our data validation processes along with securing our platform with their authentication solution. The combination of their CPaaS and SaaS capabilities with Moments, Conversations, Voice, WhatsApp, and SMS helped take our digital transformation to the next level and build strong and trusted relationships with our key stakeholders."

"Today 99% of Brazilian phones have WhatsApp installed. That’s why it doesn’t make sense to create a new app to buy tickets and recharge transportation cards. We joke that we use a super app in our solution – and one that is already installed on your phone. You don’t need to download it, you don’t need to register, you don’t need to do anything else and even so you are already enabled to use Vai de Bus anywhere in Brazil.”

"Infobip’s Voice solution has been crucial in helping us move our communications to digital channels. As a result, we’ve been able to reach over 30,000 cocoa farmers and over 5,000 oil palm farmers across five countries, as well as over 1,000 miners in Ghana alone."

"We spend a lot of time on our mobile phones. Push or Mobile App Messaging, in our opinion, is ideally suited to sending important information or a time-limited offer to a customer. This channel is an efficient and cost-effective way to increase sales. We were very happy to have a solution provider that understood our revenue goals and our commitment to creating high-quality content that is valuable to our customers. Working with Infobip helped us bridge the gap between in-store and online shopping, and we look forward to working on more innovative campaigns in the future."