150 Infobip Testimonials

"Infobip maintained close communication with us throughout the process and are always available to solve any blockers. Their solutions opened new avenues to reach out to our customers, and we’re getting really good feedback from our agents and customers."

"Infobip helped us set up WhatsApp as a new communication channel for our car dealers within 24 hours – from development to deployment and rollout. The solution helped us increase operational efficiency by 30%, and our car dealers are happy with their self-service model. We look forward to using more features and channels in the future."

"Integrating our systems with Infobip to automate our messaging has helped us save time and cut costs. Now, our customers receive timely notifications when they need them most. As a result, our customer satisfaction has increased by up to 15%. Infobip’s dedicated support in our region has helped make the entire process easy."

"We wanted an international service provider that would help us increase delivery rates and maintain a high level of quality when it comes to customer support. Infobip’s SMS and Voice solutions have helped us improve our appointment show-up rate by 10% and overall revenue by 5%. Infobip’s competitive rates have also helped us decrease our costs by 25% and their comprehensive reporting style helps us keep a keen eye out for any possible campaign optimizations."

"With tens of millions of customers around the world, promotional and informational email messages must be delivered in a reliable and timely manner. If customers do not receive text messages or emails, it leads to more customer service inquiries. Due to the proactive deliverability support we have increased our delivery rate and improved our sender reputation. By sending emails through the API provided by Infobip, we have been able to optimize our costs and reallocate operational personnel to other strategically important tasks.”

"Infobip made a vast improvement to our internal communications. By fully automating one of the most cumbersome aspects of our billing process, the platform enabled us to operate with maximum efficiency."

"As an Infobip customer, we are delighted with the SMS and USSD solutions and support that they delivered. They do many things well, and we will be looking to implement other Infobip solutions in the future."

"Experience underpins everything we do – we want our customers to have engaging, personalized, and elevated digital interactions with us through their mobile phone. Leaning on Infobip’s RCS expertise has enabled us to deliver campaigns that don’t just result in strong delivery rates but give our customers more choice and more opportunities to engage."

"Being a startup in the healthcare sector means the bar is set higher for you than most other startups. In order to leave your mark, you need to work with the best service providers, who offer the best solution. We found such a partner in Infobip, whose IoT solution gave us full SIM management and unparalleled reliability. Our users recognized this and continue to value the service quality we can provide them, thanks to the service quality that is provided to us."

"Working with Infobip made introducing a new communication channel to our students and applicants easier than expected. Using SMS to share important information increased our amount of leads and applicants and gave us an ROI of 400%! We’re excited to explore and introduce more channels in the future to make the application process even more seamless."

"The choice for USSD was made based on user friendliness. We have added roughly nine extra services to the USSD code and typically run a daily volume of 40,000 to 80,000 interactions."

"Infobip’s platform has helped us, at Beam&Go, improve our customer communications at scale. Before Infobip, our customer service processes were manual, while now, it’s more automated, cost-efficient, and user-friendly. Our customers now experience a seamless customer journey while at the same time we’ve cut costs by around 30%."

"Working with Infobip allowed us to be more innovative, experiment, and deliver results in a simple and effective way. Infobip is a pioneer in conversational marketing campaigns via RCS powered by their cloud communications platform. Accessible documentation, local support and CX consultancy ensured smooth onboarding and implementation."

"When we first started to work with Infobip, our main incentive was optimizing cost but in time we noticed that their 2FA greatly influenced our customer experience and they played a part in helping us to reach 1 million satisfied clients. We are very pleased by their skilled support teams and all the efforts they are providing to optimize their products for us."

"It required a long time to prepare for marketing campaigns, and there was no way to track the effectiveness or conversion rates. It was essentially one-way communication with no follow-up. Additionally, there was no way to verify the accuracy or completeness of the extracted data."