"We were undergoing a massive transformation to expand our digital presence, streamline operations, and improve customer experience. Infobip came in as a communications partner for Apollo 24|7 to help us deliver an omnichannel approach and achieve our business goals quickly. The local team of CX consultants were prompt and were …

"Infobip helped us improve the overall customer and agent experience using a digital communication approach. We used Conversations and Moments to enhance our customer support, reduce the response time and automate our customer engagement. They’ve empowered us to achieve additional growth in conversions and increase customer satisfaction. We have a …

"This has been a game-changer for us. Infobip’s SMS solution not only improved our communication with our customers, but it also helped boost the overall performance of the company."

“We will use the chatbot built by Answers over WhatsApp to encourage smartphone users to essentially be champions of Ubongo and share our content with kids and parents who otherwise wouldn’t have access to it.”

"Working with Infobip made introducing a new communication channel to our students and applicants easier than expected. Using SMS to share important information increased our amount of leads and applicants and gave us an ROI of 400%! We’re excited to explore and introduce more channels in the future to make …

"Introducing WhatsApp as a channel through Infobip increased our customers’ satisfaction by 15%. We have noticed 42% of our customers moving to WhatsApp, with 25% listing it as their sign-up channel of choice. By introducing the self-service chatbot, we have optimized our support capability, leading to increased efficiency and cost …

"The Infobip platform has enabled us to deliver important messages to farmers who otherwise would not have obtained it. This is positively affecting their production and marketing practices as they now have an opportunity to make better informed decisions."

"Working with Infobip to incorporate two-factor authentication into the Leanpay app has been fundamental to achieving a monthly growth rate of 20%. The onboarding process is efficient, and the customer experience is much better as a result."

"With the increased number of orders, agent workload becomes a lot higher. Advanced features such as Macros, Workflows, and SLAs help our agents become more productive and effective."

"Our staff was drowning in requests. We knew we needed to find a way to maintain the quality of care our patients expect, while also giving our team room to breathe."

"Infobip allows us to achieve higher deliverability, drive traffic, increase sales, and interact with our customers across all touchpoints via SMS and Email. With this friction-free communication, we can now collect insights, engage, and deliver a consistent experience to our customers with Infobip’s CPaaS capabilities. With a data-driven strategy, we …

"Having been cooperating with Infobip in Ukraine, we decided to sign the association agreement for all countries. Infobip is one of the biggest global messaging companies and factors such as high-quality and quick support, loyalty and cost-efficiency which helped us to make our choice. We are satisfied with the quality …

"The expertise and support were even more important to us than the solution itself. Our feedback in this project with Infobip is very positive, and the fact that we were able to pre-test it was an important point for Digitaleo. It gave us the satisfaction of experiencing this novelty and …

"Infobip platform is user-friendly with excellent customer support, making it the ideal choice for our needs. The integration process was also seamless resulting in a hassle-free setup. Our experience with Infobip has been smooth and efficient."

"Infobip’s Voice solution has been crucial in helping us move our communications to digital channels. As a result, we’ve been able to reach over 30,000 cocoa farmers and over 5,000 oil palm farmers across five countries, as well as over 1,000 miners in Ghana alone."