"Infobip allows us to achieve higher deliverability, drive traffic, increase sales, and interact with our customers across all touchpoints via SMS and Email. With this friction-free communication, we can now collect insights, engage, and deliver a consistent experience to our customers with Infobip’s CPaaS capabilities. With a data-driven strategy, we can now provide a personalized experience to all customers with Infobip SMS and Email, anytime."
"In Infobip we found a scalable wholesale partner that enabled us to provide our clients a more holistic omnichannel solution with the capabilities of rich media messaging over Viber Business Messages. This helped us increase the number of messages sent via our platform and helped our clients meet their business goals."
"I am very pleased with the success of our RCS campaigns as they have led to a 115% increase in our revenue. Switching from SMS to RCS has also helped us increase click-through rates from 2% to 20%. It’s a new experience for our customers, giving them clear ideas of inspiration, colors and products through photos, videos and interactive buttons. Ultimately, it helps them easily understand our value proposition when they can visually see the possibilities."
"Infobip’s support and WhatsApp Business API helped us transform our digital customer experience and simplify the onboarding journey. Now we can connect with customers on a fast, reliable platform they already know and use, with real-time access to all the services and advice they need."
"Thanks to Infobip and Microsoft, we managed to streamline COVID-19 screenings. This reinforced our determination to support our clients and make their hospital stay as comfortable as possible. Microsoft Bot powered by WhatsApp and Infobip helped us migrate almost a third of COVID-19 screenings to a digital channel, making the process quicker – and safer."
"Pairing WhatsApp with SMS has given us full coverage when sending requests and notifications. As a result, we’ve grown our customer base by 50% and have a 70% success ratio in resolving customer queries. It’s important for us to be where our customers are, and that’s exactly what Infobip helps us do."
"We’re very pleased with our new user conversion rate, which would not have been possible without Infobip’s help. We wish to continue the win-win relationship we have with Infobip for more than five years now, creating better communications services together, through advanced technology."
"As an Infobip customer, we are delighted with the SMS and USSD solutions and support that they delivered. They do many things well, and we will be looking to implement other Infobip solutions in the future."
"In our partnership with Infobip, in addition to reliable and cost-effective SMS solutions, what we value the most is the level at which Infobip is capable to follow not only our current needs, but also introduce new services and features that meet our new needs as our business continuously grows. With top-notch technical and customer care support, Infobip continues to prove itself as a high-tech firm that follows the trends and technologies and successfully upgrades its services."
"Having been cooperating with Infobip in Ukraine, we decided to sign the association agreement for all countries. Infobip is one of the biggest global messaging companies and factors such as high-quality and quick support, loyalty and cost-efficiency which helped us to make our choice. We are satisfied with the quality of service they provide."
"We have found immense value in our association with Infobip and in using its omnichannel solutions and other marketing automation activities such as SMS, Email and WhatsApp. Muthoot FinCorp’s WhatsApp Business API is powered by Infobip and has helped us reach several steps closer to our consumer who is moving to digital at a very fast pace. The Infobip team has been accommodative, proactive and possesses great domain knowledge. We’re happy to vouch for Infobip."
"The omnichannel capabilities that Infobip provides have played an important role in the success of our eCoupon campaigns and have helped us improve both ROI and the number of engaged customers in the scheme. By using multiple media channels, we were able to achieve higher deliverability rates for our messages and interact with our target audience on their preferred channel. Furthermore, the customer engagement solution Moments and customer data platform People CDP helped us to leverage the data for segmentation and to automate the personalization of campaigns, which resulted in reduced abandonment rates and increased engagement."
"Today 99% of Brazilian phones have WhatsApp installed. That’s why it doesn’t make sense to create a new app to buy tickets and recharge transportation cards. We joke that we use a super app in our solution – and one that is already installed on your phone. You don’t need to download it, you don’t need to register, you don’t need to do anything else and even so you are already enabled to use Vai de Bus anywhere in Brazil.”
"The functionality the new Infobip 2-Way SMS app brings to Zendesk is something that our users have consistently asked for and opens up a new communication channel on the Zendesk platform with coverage we’ve not had before. Having excellent technologies for global delivery easily available from the cloud is a worthy addition to Zendesk."
"Integrating WhatsApp Business as a new communication channel with our customer service platform has helped us optimize our clients’ digital customer experiences while lowering their support costs and increasing their overall sales opportunities. With the channel being very high in demand, up to 80% of the traffic in some airports is delivered via WhatsApp Business Platform."
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