150 Infobip Testimonials

"Our partnership with Infobip has allowed Hrvatski Telekom to offer its enterprise clients a full solution – telco services and messaging solutions – empowering them to fully manage their customer communication. Revenue increase of 20% and a 10% growth in customer interactions illustrate the efficiency of the partnership. Infobip have proved themselves as an innovative and proactive partner, always one step ahead of everyone else and we’re looking forward to powering digital transformation for Croatian enterprises in the future."

"Having Infobip as a global messaging provider helped us achieve higher reliability and increase delivery rates. Other than helping us with one of our pain points, Infobip helped us improve member satisfaction by implementing Viber as a new channel for our users."

“WhatsApp Business was the perfect solution to reduce our reliance on SMS for verification and password reset. The solution empowered our agents to serve our customers on a channel they are familiar with and comfortable to engage on. This increased customer trust towards our platform and allowed us to communicate with them through their preferred channel with 100% deliverability and a 50% cost reduction. Infobip understood our challenge and were patient in delivering the most comprehensive and cost-effective solution. Working with Infobip made the process of moving from SMS to WhatsApp smooth and the implementation easy to integrate, understand and execute.”

"Using the Infobip web-based interface, we can now send important notifications about our events directly to our attendees via Viber and SMS. Infobip performs the segmentation for us, we don’t the need to track who is using or not using the Viber app. By adjusting to the way how our customers like to interact, we noticed better attendance on our conference events, and we also noticed our staff received 50% less queries during the event. Campaign scheduling helped us to focus on the event itself, knowing communications are taken care of."

"Working with Infobip allowed us to be more innovative, experiment, and deliver results in a simple and effective way. Infobip is a pioneer in conversational marketing campaigns via RCS powered by their cloud communications platform. Accessible documentation, local support and CX consultancy ensured smooth onboarding and implementation."

"Infobip Things helped us overcome huge challenges with connecting our smart lock devices to the internet. Infobip’s global coverage and expertise increased the reliability of our devices and reduced customer complaints by 50%. Joining Infobip’s Startup Tribe helped us set the foundation for global expansion."

"With tens of millions of customers around the world, promotional and informational email messages must be delivered in a reliable and timely manner. If customers do not receive text messages or emails, it leads to more customer service inquiries. Due to the proactive deliverability support we have increased our delivery rate and improved our sender reputation. By sending emails through the API provided by Infobip, we have been able to optimize our costs and reallocate operational personnel to other strategically important tasks.”

"In Infobip we found a scalable wholesale partner that enabled us to provide our clients a more holistic omnichannel solution with the capabilities of rich media messaging over Viber Business Messages. This helped us increase the number of messages sent via our platform and helped our clients meet their business goals."

"This has been a game-changer for us. Infobip’s SMS solution not only improved our communication with our customers, but it also helped boost the overall performance of the company."

"Integrating WhatsApp Business as a new communication channel with our customer service platform has helped us optimize our clients’ digital customer experiences while lowering their support costs and increasing their overall sales opportunities. With the channel being very high in demand, up to 80% of the traffic in some airports is delivered via WhatsApp Business Platform."

"There’s a lot of knowledge in the small-scale farming community – but not much has been collected or shared at scale. We’re asking farmers to share their expertise with a global community, and that is a very powerful thing."

"The Infobip platform has enabled us to connect over 2 million farmers to the knowledge and inputs they need to be successful. So far, our farmers have shared over 18 million questions and answers to solve farming challenges. We’re delighted to have Infobip by our side as we work to bring our platform to 100 million farmers."

"Infobip’s support and WhatsApp Business API helped us transform our digital customer experience and simplify the onboarding journey. Now we can connect with customers on a fast, reliable platform they already know and use, with real-time access to all the services and advice they need."

"Infobip has proven themselves as A2P SMS and SMS firewall partners. They have performed above the requirements with a threefold increase in international A2P SMS traffic and up to 10% increase in domestic traffic. Infobip have demonstrated they are a global leader and they’ve been a valuable source of learning for Indosat Ooredoo in terms of international A2P SMS business. We are not only confident in our partnership with Infobip, but our own expertise has grown, and this is what we feel a great partner that supports you properly should do."

"As an Infobip customer, we are delighted with the SMS and USSD solutions and support that they delivered. They do many things well, and we will be looking to implement other Infobip solutions in the future."