"We’re happy to find a single platform solution to cover our entire customer journey right from service to transactional and promotional activities. Infobip’s solutions were not only easy to integrate but implement as well, enabling us to quickly get up and running with an omnichannel strategy. Answers helped us automate …

"The thing that stood out with Infobip is that it’s not just a conversational experience platform but they have a passion for products that meet our customers needs. During onboarding and even post their speed of problem-solving stood out. Our customer service team is always able to send out any …

"We were undergoing a massive transformation to expand our digital presence, streamline operations, and improve customer experience. Infobip came in as a communications partner for Apollo 24|7 to help us deliver an omnichannel approach and achieve our business goals quickly. The local team of CX consultants were prompt and were …

"Working with Infobip helped us streamline our processes and reduce costs by 83%. Automating our messaging reduced our staff’s workload by 60% – allowing them to provide clients a superior level of service. We look forward to working with Infobip to integrate more channels with our CRM in the future."

"We were in need of a widely-used channel to provide critical knowledge to smallholder farmers, so we can support them in growing more food, caring for their land and boosting their incomes. The challenge was finding a channel that most farmers have access to in rural Myanmar, where mobile data …

"We have started doing work with Infobip officially in May 2014 on 3 Nestle Campaigns that ran smoothly and continue to do so. We previously did not have an automatic system that afforded us a chance to validate our entries automatically – we had to do this manually which took …

"This was a challenging time, which presented a great business opportunity. Infobip rose to the occasion as a trusted partner, providing a cost-effective SMS and Voice solution that enabled us to scale effectively, adapt to the new remote working environment and meet the needs of our fast paced industry."

"Infobip’s Number Masking feature significantly fulfilled our needs to deliver personal privacy to all our users. Also, its quick and professional response helped us address many issues, be it technical or with problems that users encountered. Infobip worked closely with LINE TAXI for 4 years and we’re delighted to grow …

"Infobip helped us set up WhatsApp as a new communication channel for our car dealers within 24 hours – from development to deployment and rollout. The solution helped us increase operational efficiency by 30%, and our car dealers are happy with their self-service model. We look forward to using more …

"The Infobip platform has enabled us to deliver important messages to farmers who otherwise would not have obtained it. This is positively affecting their production and marketing practices as they now have an opportunity to make better informed decisions."

"Building a chatbot on WhatsApp using Infobip’s chatbot-building platform Answers has helped us introduce self-service options to customers. As a result, we’ve seen a reduction in the volume of queries coming to our customer care center and a 40% increase in click-through rates – rising from 20% to 60%. The …

"Infobip’s Authenticate solution has been a game-changer for our business, enabling us to deliver reliable and secure OTPs to our customers while significantly reducing costs. The team’s support and Infobip’s platform’s flexibility exceeded our expectations, and we look forward to expanding this partnership with new solutions in the future.”

"As the demand for bike sharing solutions has grown further, ensuring secure and reliable message delivery became a top priority for nextbike. We needed a solution that could handle our scale, securely.”

"Integrating WhatsApp Business as a new communication channel with our customer service platform has helped us optimize our clients’ digital customer experiences while lowering their support costs and increasing their overall sales opportunities. With the channel being very high in demand, up to 80% of the traffic in some airports …

"Infobip is a partner of choice for Ooredoo Algeria. Infobip’s Anam Protect SMS Firewall Solution helps us daily send our messages securely to the right people at the right time and thus produce the right impact that allows us to increase our revenues fundamentally. Increasing Ooredoo Algeria’s traffic in this …