150 Infobip Testimonials

"Infobip allows us to achieve higher deliverability, drive traffic, increase sales, and interact with our customers across all touchpoints via SMS and Email. With this friction-free communication, we can now collect insights, engage, and deliver a consistent experience to our customers with Infobip’s CPaaS capabilities. With a data-driven strategy, we can now provide a personalized experience to all customers with Infobip SMS and Email, anytime."

"Infobip provided the best value for money and offered the array of solutions we were looking for, as well as a set of tools to implement as our operations expanded. With Infobip, agile service and support are guaranteed. Throughout the implementation process, they were very proactive and always available. Such care in customer service is something that stands out."

"As an engagement channel, SMS has numerous advantages. With Infobip, we can engage our consumers over the right channel and the right time, and do so globally. Unique reports give us much more detail around our campaigns and engagement processes. As a company, Infobip shares our vision of elevating customer experiences which made them the technology partner of choice for Studio Moderna."

"We are very satisfied with Infobip’s solution that has enabled us to increase our customer base by 300% in only 12 weeks. In the future, we will expand our cooperation through other channels, and we are counting on Infobip’s expertise and global experience to show us some best practices worldwide."

"Moving to Infobip helped us take full control of our contact center. Conversations let us efficiently manage our contact center from top to bottom. Answers and Moments helped us improve agent efficiency by custom building and fully automating customer self-service support over WhatsApp, Live Chat, Google’s Business Messages, and Voice calls. The faster resolution resulted in a remarkable customer satisfaction improvement. In fact, we were able to accelerate our resolution time by 144x! And thanks to People, we’ve been able to provide highly personalized customer service and thoroughly improve the customer experience."

"Infobip has provided us with exactly what we need –an engagement solution that provides real-time, reliable communications that deliver real value to our customers. And they appreciate it! We have gained valuable support and consultancy from the Infobip team regarding best practices and regulations, especially when expanding to new markets."

"Building a chatbot on WhatsApp using Infobip’s chatbot-building platform Answers has helped us introduce self-service options to customers. As a result, we’ve seen a reduction in the volume of queries coming to our customer care center and a 40% increase in click-through rates – rising from 20% to 60%. The onboarding assistance and servicing we received from Infobip have made sure that the integrations were easily made."

"Giving customers a convenient and quick way of activating banking cards has become a prerequisite for a complete user experience and is often cited as a factor that makes a brand stand out from the competition. Infobip’s SSMS solution has performed wonderfully during the EXIT Festival and has exceeded expectations in terms of customer satisfaction and activation performance. We’re confident that the solution will perform on the same high level when applied for all bank cards in the portfolio of OTP Bank Serbia."

"Implementing WhatsApp Business Platform through Infobip has improved our business tremendously. Our messages get delivered, opened, and read easily. Using WhatsApp to communicate with users has increased engagement and participation all around. This will help us keep moving towards spreading corporate goodness throughout. We look forward to introducing more channels in the future."

"When we first started to work with Infobip, our main incentive was optimizing cost but in time we noticed that their 2FA greatly influenced our customer experience and they played a part in helping us to reach 1 million satisfied clients. We are very pleased by their skilled support teams and all the efforts they are providing to optimize their products for us."

"Working with Infobip has been a very positive experience for our business. Firstly, the ease of integrating the SMS channel into our workflows meant that we could get up and running very quickly. The consistently high delivery rate of SMS messages gives us the confidence that we are reaching the greatest possible audience. It has allowed us to recover a higher proportion of loans that might have been lost previously, which has had a positive impact on profitability. Finally, the service we have received from Infobip staff has been excellent – during and after the implementation they have always been available to help when we have needed assistance."

"Infobip’s support and WhatsApp Business API helped us transform our digital customer experience and simplify the onboarding journey. Now we can connect with customers on a fast, reliable platform they already know and use, with real-time access to all the services and advice they need."

"From the get-go, LAQO has been continuously working on strengthening its digital identity through numerous innovations. Innovation is at the core of the brand, and this is shown by the projects we have successfully implemented so far."

"Now, we can automate great customer support and our agents can spend time helping new customers, dealing with complex cases, or building new features. What’s more, we spend 10 percent less effort on our contact center. Even with growing demand, we don’t need to expand our team at this point. And when we save money and resources, we can redistribute it to other initiatives important to us."

"Our advantage is that we have a group of people with a different mindset who are willing to challenge these rules. We aim to show our customers that insurance can be intuitive and user-friendly. Everything our customers need will be available on their phones. In an industry that can be intimidating due to its complexity, we want to simplify our customers’ experience. We don’t just sell policies; we want to be with our customers throughout their life."