150 Infobip Testimonials

"As an engagement channel, SMS has numerous advantages. With Infobip, we can engage our consumers over the right channel and the right time, and do so globally. Unique reports give us much more detail around our campaigns and engagement processes. As a company, Infobip shares our vision of elevating customer experiences which made them the technology partner of choice for Studio Moderna."

"We started to cooperate with Infobip in February 2016 when we decided to improve the process of ordering and delivering food through our web site and mobile app. At that stage we had no information about the order from that point on until the food was delivered, the customers were feeling frustrated and often impatient while waiting. That situation resulted in increased number of calls to Chocofood’s call centre. It was crucial to provide customers information about their food delivery process and verify that customers provided a valid number during registration onto our platform. Faced with a lot of customer demands, Chocofood first adapted its system to be able to deliver time-sensitive notifications. Infobip’s flexible APIs made the deployment of SMS communications far easier. Infobip ensured that customers registered to our platform with valid numbers by deploying Infobip's SMS-based 2-Factor Authentication, delivering one-time account verification PINs to customer mobile devices. We were delighted with the service because it enabled us to send effective notifications at just the right time. Consequently, we found ourselves a reliable, globally-present SMS partner that can support the international communications scale we plan to implement in the future. Additionally, Infobip’s 24/7/365 support proved its reputation as one of the best in the industry, even going beyond the call of duty when assisting our staff."

"ChatBack was built to eliminate the frustration many of our customers experience when wanting to renew their license. It was important for us to choose the right WhatsApp Business Solution provider and Infobip met all the criteria. Their experience, expertise and vast global client base made them the ideal partner."

“WhatsApp Business was the perfect solution to reduce our reliance on SMS for verification and password reset. The solution empowered our agents to serve our customers on a channel they are familiar with and comfortable to engage on. This increased customer trust towards our platform and allowed us to communicate with them through their preferred channel with 100% deliverability and a 50% cost reduction. Infobip understood our challenge and were patient in delivering the most comprehensive and cost-effective solution. Working with Infobip made the process of moving from SMS to WhatsApp smooth and the implementation easy to integrate, understand and execute.”

"Infobip has provided us with exactly what we need –an engagement solution that provides real-time, reliable communications that deliver real value to our customers. And they appreciate it! We have gained valuable support and consultancy from the Infobip team regarding best practices and regulations, especially when expanding to new markets."

"Giving customers a convenient and quick way of activating banking cards has become a prerequisite for a complete user experience and is often cited as a factor that makes a brand stand out from the competition. Infobip’s SSMS solution has performed wonderfully during the EXIT Festival and has exceeded expectations in terms of customer satisfaction and activation performance. We’re confident that the solution will perform on the same high level when applied for all bank cards in the portfolio of OTP Bank Serbia."

"As forerunners in digital transformation, we are constantly on the lookout for innovative products to help create seamless customer experiences for our customers that will further enhance Reflect’s digital banking experience. To achieve this, we wanted solutions that offer an omnichannel experience and smart engagement tools that would positively impact our ROI and increase customer satisfaction, which is why we chose Infobip."

"It has been fantastic working with Infobip on this project. Not only has the technology been easy to implement, the people at Infobip use Strava. They understand how important Beacon is to our athletes. That extra connection to us and our product really came through in everything the Infobip team did with us."

"Conversations helped us transform our contact center into a real customer experience center by giving our agents the tools to quickly provide detailed support to our users, while also giving customers fast support and simple registration. When we started, people were reaching out to us to ask if our business was a scam – it seemed too good to be true. We needed a way to build trust with customers, and with more than 90% of people in Brazil using WhatsApp, we needed a contact center solution that had this chat app built-in. Infobip’s solution is secure and user-friendly, and this helps us be a secure and user-friendly solution for our customers."

"Infobip’s 2FA SMS solution is highly reliable and cost efficient. Technical support was provided throughout the entire deployment process, making it easy to complete the desired service configuration. Through Infobip’s SMS authentication solution, Spoon has been able to provide fast and reliable two-factor authentication service by text message in over 20 countries. Infobip delivers authentication messages without delay in all regions, and because the authentication process is simple and optimized, the rate of users dropping out of the sign-up process during the authentication stage has been reduced to about 1/5."

"Whether they want to notify business clients in real-time about the state of their loan application, to inform individuals when a repayment is due, use SMS and email for purely digital transaction receipts or even just saying happy birthday - Infobip is helping our customers get better reach, inform and advise their clients, which is a critical addition to their business that helps them differentiate themselves on the market."

"Thanks to Infobip and Microsoft, we managed to streamline COVID-19 screenings. This reinforced our determination to support our clients and make their hospital stay as comfortable as possible. Microsoft Bot powered by WhatsApp and Infobip helped us migrate almost a third of COVID-19 screenings to a digital channel, making the process quicker – and safer."

"We’re very pleased with our new user conversion rate, which would not have been possible without Infobip’s help. We wish to continue the win-win relationship we have with Infobip for more than five years now, creating better communications services together, through advanced technology."

“We will use the chatbot built by Answers over WhatsApp to encourage smartphone users to essentially be champions of Ubongo and share our content with kids and parents who otherwise wouldn’t have access to it.”

"With the increased number of orders, agent workload becomes a lot higher. Advanced features such as Macros, Workflows, and SLAs help our agents become more productive and effective."