150 Infobip Testimonials

"When WhatsApp for Business was introduced, Floodgate looked for a supplier capable of providing more than just the ‘business’ solution. Infobip was recommended and the package was superior to the system that IIE Rosebank College was using at the time."

"Experience underpins everything we do – we want our customers to have engaging, personalized, and elevated digital interactions with us through their mobile phone. Leaning on Infobip’s RCS expertise has enabled us to deliver campaigns that don’t just result in strong delivery rates but give our customers more choice and more opportunities to engage."

"Infobip maintained close communication with us throughout the process and are always available to solve any blockers. Their solutions opened new avenues to reach out to our customers, and we’re getting really good feedback from our agents and customers."

"One challenge in the (messaging) ecosystem is that you have people that are really omnnichannel, but they are more of an application versus a solutions and infrastructure player like Infobip."

"From the time we started the partnership with Infobip, we’ve been improving on our customer engagement getting good results from each campaign launch. We’ve seen the value in their service and integrate with our marketing efforts. Their support and client servicing are remarkable, ensuring that we can manage to achieve our goals with the help of the services. We are expecting to onboard more brands as we go along with this partnership and get more guidance and technical expertise from Infobip."

"Infobip solutions helped us improve the conversion of website visitors into customers. Implementing SMS has helped us in engaging our customers, while WhatsApp showed to be a great channel for our booking confirmation. They like the easy way they can manage their booking information. Also, Infobip provided great support with both their business and technical teams – enabling us to quickly go to market with new services."

"Alongside very successful implementations of Infobip technologies which resulted in ROI values over 200%, I’m extremely satisfied with the promptness of Infobip support staff, who answered all my queries almost immediately."

"Working with Infobip allowed us to be more innovative, experiment, and deliver results in a simple and effective way. Infobip is a pioneer in conversational marketing campaigns via RCS powered by their cloud communications platform. Accessible documentation, local support and CX consultancy ensured smooth onboarding and implementation."

"A few years ago, Viber was a hot topic among startups in Greece and Infobip was the first one to approach us with their solution. Their flexibility and easy-to-implement solutions were the key to our partnership. Also, they’re easy to work with and have great support that’s twice as fast as the best competition has to offer."

"Infobip made our digital transformation fast and easy. Adding WhatsApp, Viber, and Messenger from Facebook as customer service channels using the Conversations API helped us decrease our time to resolution. Our new brand Laqo has started tracking CSAT and we’ve received an average 4.7 rating so far. In addition, our agents are more satisfied and efficient since being able to manage multiple conversations over our customers’ preferred channels."

"We wanted to make social impact and spark a transformation – in how Coolinarika users and broader Croatian community think about food, how they use technology to make healthier choices, and how Coolinarika constantly evolves to meet these emerging needs. Our objective was to reinforce Coolinarika’s position as a relevant partner in the journey towards a healthier lifestyle. We aimed to demonstrate our understanding of our users’ needs, not only in the context of healthy eating but also in how emerging technologies are reshaping user expectations and user experience."

"Pairing WhatsApp with SMS has given us full coverage when sending requests and notifications. As a result, we’ve grown our customer base by 50% and have a 70% success ratio in resolving customer queries. It’s important for us to be where our customers are, and that’s exactly what Infobip helps us do."

"Today 99% of Brazilian phones have WhatsApp installed. That’s why it doesn’t make sense to create a new app to buy tickets and recharge transportation cards. We joke that we use a super app in our solution – and one that is already installed on your phone. You don’t need to download it, you don’t need to register, you don’t need to do anything else and even so you are already enabled to use Vai de Bus anywhere in Brazil.”

"Working with Infobip helped us streamline our processes and reduce costs by 83%. Automating our messaging reduced our staff’s workload by 60% – allowing them to provide clients a superior level of service. We look forward to working with Infobip to integrate more channels with our CRM in the future."

"We were in need of a widely-used channel to provide critical knowledge to smallholder farmers, so we can support them in growing more food, caring for their land and boosting their incomes. The challenge was finding a channel that most farmers have access to in rural Myanmar, where mobile data can be patchy. Viber is one of the most popular chat apps in the country, so it was a natural choice to reach small farm families, share engaging content and allow for two-way dialogue with our customers. Our ability to create different channels for each crop ensures farmers receive the most relevant information, and will help us achieve our goal of serving one million small farm families in the next three years."