"Usability is part of the maturation of the development process. Originally, most IT shops focused on functionality, budgets and deadlines. Next they concentrated on quality, architecture and integration. All of these objectives are necessary for a "good" system. However, even with all those pieces in place, a good systems solution …

"HFI's expert team took our site to the next level of usability. We completely redesigned our public portal. Prototypes of our new design were so well received by California's State CIO and other California state agencies that our approach has become the new model to consider following for redesigns. Given …