“We are extremely happy with HFI and their review. We evaluated a number of groups, but they applied theory and considerable expertise and proved their value. HFI's independent, analytical and direct answers (not just nice pictures but constructive and actionable recommendations) are being utilized already. I recommend them to anyone …

"Return on investment (ROI) is a central issue [for State Government], Government has to be cost-effective. The state of California has really embraced the idea of usability... Usability is good business."