“We are extremely happy with HFI and their review. We evaluated a number of groups, but they applied theory and considerable expertise and proved their value. HFI's independent, analytical and direct answers (not just nice pictures but constructive and actionable recommendations) are being utilized already. I recommend them to anyone …

"HFI's team of usability experts and customer-centric approach were key factors in Staples.com winning this award. As with any good partnership, they share the Staples.com vision of creating outstanding customer service through a great Web experience.”