“In terms of system projects, this has probably been one of the more successful projects in our organization. And it has been well received. Now we have the president of our company using this tool, right down to the individual on the shop floor and in the field. That's very …

"HFI's scientific approach to usability enabled us to make high-value improvements to our site, Having access to their knowledge of best practices in the way human beings react to Web sites was absolutely invaluable in helping us improve the usability of the site, increase customer satisfaction and consequently increase revenue."