“HFI studied the problems we faced, helped us work through those problems, came up with the right research instruments, arrived at findings, and then translated those findings into something we could actually deploy. Things have worked out pretty well, It was more than just redesigning the site. Our whole approach …

"Usability is part of the maturation of the development process. Originally, most IT shops focused on functionality, budgets and deadlines. Next they concentrated on quality, architecture and integration. All of these objectives are necessary for a "good" system. However, even with all those pieces in place, a good systems solution …