"HFI's expert team took our site to the next level of usability. We completely redesigned our public portal. Prototypes of our new design were so well received by California's State CIO and other California state agencies that our approach has become the new model to consider following for redesigns. Given …

“Everyone who attended HFI’s executive presentation was impressed and blown away by their knowledge and professionalism. HFI offered critique without being critical... it was a real eye-opener. Dr. Eric Schaffer’s book, Institutionalization of Usability: A Step-by-Step Guide, had a lot to do with getting the ball rolling.”