“Human Factors International did a good job with the Web usability study for the PSC Scholarships application page. They were patient in understanding our needs and came up with practical solutions to meet our requirements. HFI's proposed redesign of our screens is both presentable and neat. The navigation mechanism is …

“Usability is grounded in empirical work with real users, giving us a more objective basis for decisions about Web design. This helps our departments get out of their 'silos' and become more customer-centric. Usability analysis helps us avoid biased designs based on our own perspectives.”