"Usability is part of the maturation of the development process. Originally, most IT shops focused on functionality, budgets and deadlines. Next they concentrated on quality, architecture and integration. All of these objectives are necessary for a "good" system. However, even with all those pieces in place, a good systems solution …

“We are extremely happy with HFI and their review. We evaluated a number of groups, but they applied theory and considerable expertise and proved their value. HFI's independent, analytical and direct answers (not just nice pictures but constructive and actionable recommendations) are being utilized already. I recommend them to anyone …