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Read 147 Emplifi reviews and testimonials from customers, explore 120 case studies and customer success stories, and watch 9 customer videos to see why companies chose Emplifi as their Social Commerce Software

Emplifi is the leading unified CX platform built to bring marketing, care and commerce together to help businesses close the customer experience gap. Emplifi is a global company with over 20 years of industry expertise helping more than 7,000 brands, such as Delta Air Lines, Samsung, and Ford Motor Company, provide their customers with outstanding experiences at every touchpoint on their customer journey.

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  • 147 Testimonials View
  • 120 Case Studies View
  • 9 Customer Videos View
Customer Rating Review Score based on 2048 reference ratings
4.8/5.0 (2048)
  • Summer 2026 Market Leader Brand Intelligence Software
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147Testimonials

  • "By connecting all of our platforms in a single solution, we can compare between accounts and our own performance over time, notice our competitors' strategy shifts, and bring in our …

    Ana Marín Head of Content Marketing

  • "It’s humanly impossible to answer all of the comments because there’s a lot. So when we started working with Librerías Gandhi, I started to look more into how we can …

    Jaime Castruita Head of Social Media

  • "Emplifi is such a robust, opportunity-packed tool. You want to be able to prioritize your content needs properly. Utilizing the user-friendly publishing center to implement widgets drives rapid results. It’s …

    Tiffany Medina Consumer Marketing Manager
146 more testimonials currently locked

120 Case Studies

  • Knight Frank makes moves on social media with Emplifi

    Michael Peck Head of Social Media

  • Trollbeads creates a data-driven content and community strategy with Emplifi

    Lisa Claire Mindegaard Uhrenholt SoMe & Digital Campaign Manager

  • How an audience-centric approach to social media turns loyal fans into engaged …

119 more case studies currently locked

9 Customer Videos

  • UFC - Customer Success Story (Aziz Bawany - (Senior Director of Digital Media & Product)
    Play Video
    Aziz Bawany Senior Director of Digital Media & Product
  • How they teamed up with Emplifi to deliver on that goal
    Play Video
    Lisa Diehl Director, Consumer Care
  • Bensons for Beds brings the comfortable in-store shopping experience online with Emplifi
    Play Video
    Graham Wilson Director of Digital and Omni Channel
8 more videos currently locked

Additional Emplifi Information & Resources

Read Emplifi Reviews, Testimonials & Customer References from 147 real Emplifi customers.

Browse Emplifi Case Studies, Customer Success Stories, & Customer References from 120 businesses that use Emplifi.

Watch Emplifi Customer Videos to learn why 9 businesses chose Emplifi.

FeaturedCustomers has 2,098,271+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.