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Emplifi

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Read 147 Emplifi reviews and testimonials from customers, explore 116 case studies and customer success stories, and watch 9 customer videos to see why companies chose Emplifi as their Brand Intelligence Software

Emplifi is the leading unified CX platform built to bring marketing, care and commerce together to help businesses close the customer experience gap. Emplifi is a global company with over 20 years of industry expertise helping more than 7,000 brands, such as Delta Air Lines, Samsung, and Ford Motor Company, provide their customers with outstanding experiences at every touchpoint on their customer journey.

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  • 147 Testimonials View
  • 116 Case Studies View
  • 9 Customer Videos View
Customer Rating Review Score based on 1906 reference ratings
4.8/5.0 (1906)
  • Summer 2026 Market Leader Brand Intelligence Software
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147Testimonials

  • "I love the way that we were able to highlight our members and our VIP advocates with Emplifi. Especially how we can take that reach and engagement to a new …

    Kesa Hurley Member Engagement Specialist

  • "We have the benefit of being a nimble team with a long history of considering athlete and operational safety. This was, in a sense, an extension of what our operations …

    David Shaw Svp of International and Content Manages the Global Strategy

  • "This dynamic of information in real-time was essential for us to understand how we would position ourselves and what content would be released on a daily basis, besides helping us …

    Viviane Pepe Communications Director
146 more testimonials currently locked

116 Case Studies

  • How MPM Group used data to boost social media interactions

    Julian Putranto Digital Marketing Supervisor

  • Emplifi Social Marketing Cloud guides intelligent decisions, resulting in better performance

    Carlos Coloma Digital Marketing Analyst

  • PLDT and Smart call on Emplifi to fully connect with their customers

    Elijah Mendoza Head of Digital Communications
115 more case studies currently locked

9 Customer Videos

  • How Coppel managed 10,000 inquiries, cut response times by 56%, and onboarded 40 team members with support and automation
    Play Video
    Ana Marín Head of Content Marketing
  • How they teamed up with Emplifi to deliver on that goal
    Play Video
    Lisa Diehl Director, Consumer Care
  • Bensons for Beds brings the comfortable in-store shopping experience online with Emplifi
    Play Video
    Graham Wilson Director of Digital and Omni Channel
8 more videos currently locked

Additional Emplifi Information & Resources

Read Emplifi Reviews, Testimonials & Customer References from 147 real Emplifi customers.

Browse Emplifi Case Studies, Customer Success Stories, & Customer References from 116 businesses that use Emplifi.

Watch Emplifi Customer Videos to learn why 9 businesses chose Emplifi.

FeaturedCustomers has 1,955,017+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.