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Emplifi is the leading unified CX platform built to bring marketing, care and commerce together to help businesses close the customer experience gap. Emplifi is a global company with over 20 years of industry expertise helping more than 7,000 brands, such as Delta Air Lines, Samsung, and Ford Motor Company, provide their customers with outstanding experiences at every touchpoint on their customer journey.
Sprout Social is a social media management tool created to help businesses grow their social media presence. The web application integrates with multiple social networks where consumers are engaging with businesses and brands. The application also offers team or individual engagement and publishing tools with in-depth analytics, brand monitoring, competitive …
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"Emplifi provides much more detailed insights and context than our previous social media management platform. The labeling and dashboard functionalities have a direct impact on shaping our campaign strategies and …
"With Emplifi, transitioning from Community to Care is seamless. I can simply flag an issue, like a warranty request, and with just one click, it’s routed to the right team. …
"Before Emplifi, it was a nightmare to switch from platform to platform. Now that everything is in one community feed – Instagram, Twitter, Facebook – it’s like, boom, boom, boom, …
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