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Read 147 Emplifi reviews and testimonials from customers, explore 116 case studies and customer success stories, and watch 9 customer videos to see why companies chose Emplifi as their Brand Intelligence Software

Emplifi is the leading unified CX platform built to bring marketing, care and commerce together to help businesses close the customer experience gap. Emplifi is a global company with over 20 years of industry expertise helping more than 7,000 brands, such as Delta Air Lines, Samsung, and Ford Motor Company, provide their customers with outstanding experiences at every touchpoint on their customer journey.

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  • 147 Testimonials View
  • 116 Case Studies View
  • 9 Customer Videos View
Customer Rating Review Score based on 1882 reference ratings
4.8/5.0 (1882)
  • Summer 2026 Market Leader Brand Intelligence Software
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147Testimonials

  • "The platform is very user-friendly, and our team has grown more confident in supporting customers. The results are evident in both sales performance and customer satisfaction."

    eXtra Director of eCommerce

  • "Every customer engagement is an opportunity to enhance our relationship and create a great experience for our community. That's why Emplifi Social Marketing Cloud is an integral part of our …

    Osmat Awar Director of Corporate Communication and Social Responsibility

  • "Emplifi enabled us to create a flawless reporting system that became central to our strategy. Their platform’s ease of use and comprehensive capabilities have empowered our team to deliver faster …

    Mario Ibarra Head of Data Analytics & Performance Marketing
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116 Case Studies

  • Social media mastery in the Coppel journey with Emplifi

    Ana Marín Head of Content Marketing

  • Integrated solution allows Wed2B to produce, publish and monitor engaging content

    Paul McAllen Marketing Executive

  • How the brand uses data to measure and amplify advocate voices in …

    Rizky Puji Lestarina Social Media Manager
115 more case studies currently locked

9 Customer Videos

8 more videos currently locked

Additional Emplifi Information & Resources

Read Emplifi Reviews, Testimonials & Customer References from 147 real Emplifi customers.

Browse Emplifi Case Studies, Customer Success Stories, & Customer References from 116 businesses that use Emplifi.

Watch Emplifi Customer Videos to learn why 9 businesses chose Emplifi.

FeaturedCustomers has 1,924,591+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.