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Emplifi is the leading unified CX platform built to bring marketing, care and commerce together to help businesses close the customer experience gap. Emplifi is a global company with over 20 years of industry expertise helping more than 7,000 brands, such as Delta Air Lines, Samsung, and Ford Motor Company, provide their customers with outstanding experiences at every touchpoint on their customer journey.
Sprout Social is a social media management tool created to help businesses grow their social media presence. The web application integrates with multiple social networks where consumers are engaging with businesses and brands. The application also offers team or individual engagement and publishing tools with in-depth analytics, brand monitoring, competitive …
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“[We were asking ourselves] how do we incorporate fans into our site so they can participate – and how do we, as a team, manage that process? With Emplifi, we’re …
"The platform is very user-friendly, and our team has grown more confident in supporting customers. The results are evident in both sales performance and customer satisfaction."
"Emplifi provides much more detailed insights and context than our previous social media management platform. The labeling and dashboard functionalities have a direct impact on shaping our campaign strategies and …
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