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Read 65 eGain reviews and testimonials from customers, explore 32 case studies and customer success stories, and watch 15 customer videos to see why companies chose eGain as their Customer Service Software

eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web and contact centers help clients deliver connected customer journeys in a multichannel world. Headquartered in Sunnyvale, California, eGain has an operating presence in North America, EMEA, and APAC.

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  • 65 Testimonials View
  • 32 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 4094 reference ratings
4.7/5.0 (4094)
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65Testimonials

  • "Compliance costs have gone up 60% since the 2008 financial crisis."

    Deloitte

  • “Provide the right channel, at the right time, on the right device to help our customers help themselves.”

    European Tax Agency

  • "eGain's email solution is not only paying for itself by enabling cost savings for us, but also adding value to our top line."

    Jack Whitley Vice President, Internet Sales & Marketing
64 more testimonials currently locked

32 Case Studies

  • Leading American Direct Banking and Payment Services Company improves service levels from …

  • Bell Aliant cuts call handle time 17% and saves $1.53M with eGain

    Mike Costello BellAliant

  • Scottish and Southern Energy deploys eGain Mail in one month to manage …

    Paula Bromfield Project Manager
31 more case studies currently locked

15 Customer Videos

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Additional eGain Information & Resources

Read eGain Reviews, Testimonials & Customer References from 65 real eGain customers.

Browse eGain Case Studies, Customer Success Stories, & Customer References from 32 businesses that use eGain.

Watch eGain Customer Videos to learn why 15 businesses chose eGain.

FeaturedCustomers has 2,131,764+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.