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eGain

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Read 65 eGain reviews and testimonials from customers, explore 32 case studies and customer success stories, and watch 15 customer videos to see why companies chose eGain as their Live Chat Software

eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web and contact centers help clients deliver connected customer journeys in a multichannel world. Headquartered in Sunnyvale, California, eGain has an operating presence in North America, EMEA, and APAC.

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  • 65 Testimonials View
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Customer Rating Review Score based on 3919 reference ratings
4.7/5.0 (3919)
  • Summer 2025 Market Leader Live Chat Software
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65Testimonials

  • “It is clear that integration becomes increasingly important as companies extend the breadth of the product offering. Solutions that aren’t integrated hinder a company’s ability to service the customer. Companies …

    Matthew Cain VP of Workgroup Computing Strategies

  • “eGain Service is a strong and competitive offering with a good track record and a large customer base.”

    Mitchell Kramer SVP and Consultant

  • "Compliance costs have gone up 60% since the 2008 financial crisis."

    Deloitte
64 more testimonials currently locked

32 Case Studies

  • Health Insurance Giant Prescribes eGain Customer Engagement Hub to Integrate Content, Channels, …

  • Telecom Giant Seeks to Maintain Market Leadership Through Superior Customer Service

    Mike Costello BellAliant

  • International Beauty Products Company “Freshens Up” Its Service Image With eGain Customer …

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15 Customer Videos

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Additional eGain Information & Resources

Read eGain Reviews, Testimonials & Customer References from 65 real eGain customers.

Browse eGain Case Studies, Customer Success Stories, & Customer References from 32 businesses that use eGain.

Watch eGain Customer Videos to learn why 15 businesses chose eGain.

FeaturedCustomers has 1,911,107+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.