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Read 65 eGain reviews and testimonials from customers, explore 32 case studies and customer success stories, and watch 15 customer videos to see why companies chose eGain as their Live Chat Software

eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web and contact centers help clients deliver connected customer journeys in a multichannel world. Headquartered in Sunnyvale, California, eGain has an operating presence in North America, EMEA, and APAC.

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  • 65 Testimonials View
  • 32 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 3997 reference ratings
4.7/5.0 (3997)
  • Summer 2025 Market Leader Live Chat Software
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65Testimonials

  • “We needed chat. We needed click-to-call over our Cisco VoIP system. We had four major portals we had to plug into. We needed integration with Siebel CRM, and our SFA …

    Health Insurance Company Principal Solutions Architect

  • "It is our goal to be the best water company in the UK and to achieve this we need to differentiate ourselves by being the leaders in customer service. In …

    Alan Clubb Team Manager, Integrated Customer and Operations Management (ICOM) Team

  • “eGain has partnered with us to ensure we have the highest quality software for our customers to interact with. They provide many different channels so a customer can choose what …

    Large Insurance Company Sr. Software Development Consultant
64 more testimonials currently locked

32 Case Studies

  • Leading Manufacturer of Doors and Windows Designs Exceptional Customer and Agent Experiences …

  • Diversified Insurance and Financial Services Group Transforms Omnichannel Customer Engagement With eGain

  • Financial Services BPO Transforms Agents Into Advisors with eGain Knowledge

31 more case studies currently locked

15 Customer Videos

  • Unified global knowledge, integrated AI with Salesforce, and empowered retailers and riders with scalable, multilingual support via eGain
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    Jeannie Saur Knowledge Management and Quality Leader
  • How Tryg Boosted CSAT and Control with One Platform
    Play Video
    Trude Gundersen Product Owner and Business Analyst
  • Reduced training time by 2 weeks and empowered remote agents through real-time knowledge access, improving support quality and operational efficiency
    Play Video
    Jodi Stende Senior Manager
14 more videos currently locked

Additional eGain Information & Resources

Read eGain Reviews, Testimonials & Customer References from 65 real eGain customers.

Browse eGain Case Studies, Customer Success Stories, & Customer References from 32 businesses that use eGain.

Watch eGain Customer Videos to learn why 15 businesses chose eGain.

FeaturedCustomers has 1,985,208+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.