eGain References Capped?

Access even more references from these marketplace competitors

Work at
eGain?
Upgrade Profile
  • 4.7 / 5.0 (4118)
    Sponsored 297+ References
  • 4.7 / 5.0 (8852)
    Premium 1355+ References
  • 4.7 / 5.0 (4189)
    Verified 274+ References

eGain

Verified
Read 65 eGain reviews and testimonials from customers, explore 32 case studies and customer success stories, and watch 15 customer videos to see why companies chose eGain as their Live Chat Software

eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web and contact centers help clients deliver connected customer journeys in a multichannel world. Headquartered in Sunnyvale, California, eGain has an operating presence in North America, EMEA, and APAC.

Show more
Category:
  • 65 Testimonials View
  • 32 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 3876 reference ratings
4.7/5.0 (3876)
  • Summer 2025 Market Leader Live Chat Software
    Press Release Report

Check out this Top Rated eGain alternative

  • Market Leader Market Leader Market Leader Market Leader
    Customer Rating Review Score
    4.7 / 5.0 (4118)

    Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more …

    Learn more about Intercom

65Testimonials

  • “The eGain project team helped us implement multichannel in a timely manner."

    US-Based Insurance and Financial Services Group Supervisor of Contact Center Projects

  • “eGain has improved our author team productivity. The primary benefit has been the speed of making edits the edit can be made in only a few clicks. I anticipate that …

    Global Digital Knowledge and Legal Service Provider Project Manager of Operations Programs and Shared Services

  • “eGain has improved our author team productivity. The primary benefit has been the speed of making edits the edit can be made in only a few clicks. I anticipate that …

    Legal Knowledge Provider Project Manager of Operations Programs and Shared Services
64 more testimonials currently locked

32 Case Studies

  • Yorkshire Water - Customer Case Study

    Alan Clubb Team Manager, Integrated Customer and Operations Management (ICOM) Team

  • Premier Diversified Insurance and Financial Services Giant Ensures More Web Sales with …

  • High Street Fashion Retailer Styles Better Online Customer Journeys

31 more case studies currently locked

15 Customer Videos

  • Unified global knowledge, integrated AI with Salesforce, and empowered retailers and riders with scalable, multilingual support via eGain
    Play Video
    Jeannie Saur Knowledge Management and Quality Leader
  • How Tryg Boosted CSAT and Control with One Platform
    Play Video
    Trude Gundersen Product Owner and Business Analyst
  • Reduced training time by 2 weeks and empowered remote agents through real-time knowledge access, improving support quality and operational efficiency
    Play Video
    Jodi Stende Senior Manager
14 more videos currently locked

Additional eGain Information & Resources

Read eGain Reviews, Testimonials & Customer References from 65 real eGain customers.

Browse eGain Case Studies, Customer Success Stories, & Customer References from 32 businesses that use eGain.

Watch eGain Customer Videos to learn why 15 businesses chose eGain.

FeaturedCustomers has 1,907,430+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.