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eGain

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Read 65 eGain reviews and testimonials from customers, explore 32 case studies and customer success stories, and watch 15 customer videos to see why companies chose eGain as their Live Chat Software

eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web and contact centers help clients deliver connected customer journeys in a multichannel world. Headquartered in Sunnyvale, California, eGain has an operating presence in North America, EMEA, and APAC.

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  • 65 Testimonials View
  • 32 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 3852 reference ratings
4.7/5.0 (3852)
  • Summer 2025 Market Leader Live Chat Software
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65Testimonials

  • “We needed chat. We needed click-to-call over our Cisco VoIP system. We had four major portals we had to plug into. We needed integration with Siebel CRM, and our SFA …

    Health Insurance Company Principal Solutions Architect

  • “With eGain we have seen improved search response time.”

    Global Silicon Chips Manufacturing Company Program Manager

  • "The eGain team was excellent. It paid attention to all our user requirements, provided excellent support, and stayed with us through go-live."

    Brad Hillebrand Director of Enterprise Technology
64 more testimonials currently locked

32 Case Studies

  • International Beauty Products Company “Freshens Up” Its Service Image With eGain Customer …

  • UK Telco Transforms Digital Customer Service with eGain Knowledge and AI

  • UK Energy Giant Enhances Customer Service Infrastructure with eGain’s email Management System

    Paula Bromfield Project Manager
31 more case studies currently locked

15 Customer Videos

  • Improved consistency, accelerated training, and deflected inquiries at scale with eGain—empowering staff and students across all touchpoints
    Play Video
    Nora Loechel Associate Director of Communications
  • How Tryg Boosted CSAT and Control with One Platform
    Play Video
    Trude Gundersen Product Owner and Business Analyst
  • Reduced training time by 2 weeks and empowered remote agents through real-time knowledge access, improving support quality and operational efficiency
    Play Video
    Jodi Stende Senior Manager
14 more videos currently locked

Additional eGain Information & Resources

Read eGain Reviews, Testimonials & Customer References from 65 real eGain customers.

Browse eGain Case Studies, Customer Success Stories, & Customer References from 32 businesses that use eGain.

Watch eGain Customer Videos to learn why 15 businesses chose eGain.

FeaturedCustomers has 1,901,496+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.