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eGain

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Read 65 eGain reviews and testimonials from customers, explore 32 case studies and customer success stories, and watch 15 customer videos to see why companies chose eGain as their Live Chat Software

eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web and contact centers help clients deliver connected customer journeys in a multichannel world. Headquartered in Sunnyvale, California, eGain has an operating presence in North America, EMEA, and APAC.

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  • 65 Testimonials View
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Customer Rating Review Score based on 3836 reference ratings
4.7/5.0 (3836)
  • Summer 2025 Market Leader Live Chat Software
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65Testimonials

  • "Telecom operator customer experience NPS is half that of digital leaders."

  • “eGain shines in both traditional features and newer market trends alike. eGain provides the best web self-service interface with the special set of technologies called Click2Collaborate. Users can choose their …

    Tim Hickernell Customer Service Knowledge Management Suites

  • "eGain is an essential part of our contact center."

    Large Insurance Company Manager, Customer Service and Support
64 more testimonials currently locked

32 Case Studies

  • High Street Fashion Retailer Styles Better Online Customer Journeys

  • Global Clothing and Outerwear Retailer Outfits with eGain Customer Engagement Hub in …

  • Premier Diversified Insurance and Financial Services Giant Ensures More Web Sales with …

31 more case studies currently locked

15 Customer Videos

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Additional eGain Information & Resources

Read eGain Reviews, Testimonials & Customer References from 65 real eGain customers.

Browse eGain Case Studies, Customer Success Stories, & Customer References from 32 businesses that use eGain.

Watch eGain Customer Videos to learn why 15 businesses chose eGain.

FeaturedCustomers has 1,895,028+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.