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eGain

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Read 65 eGain reviews and testimonials from customers, explore 32 case studies and customer success stories, and watch 15 customer videos to see why companies chose eGain as their Live Chat Software

eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web and contact centers help clients deliver connected customer journeys in a multichannel world. Headquartered in Sunnyvale, California, eGain has an operating presence in North America, EMEA, and APAC.

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  • 65 Testimonials View
  • 32 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 3898 reference ratings
4.7/5.0 (3898)
  • Summer 2025 Market Leader Live Chat Software
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65Testimonials

  • "Compliance costs have gone up 60% since the 2008 financial crisis."

    Deloitte

  • “People long term, new starters, that were following Guided Help had significantly better performance metrics than those who didn’t follow it correctly."

    UK’s Leading Digital Communications Company Head of Customer Technology and Innovation

  • “In addition to maintaining a strong customer service platform, co-innovation with customers—along with an extensive partnering network—has allowed eGain to develop and deliver best-of-breed customer interaction tools.”

    Premier Analyst Firm Vice President and Research Director
64 more testimonials currently locked

32 Case Studies

  • Delivering Superior Financial Services to Corporate Clients

    Rob Hudson Customer Service Manager, Barclays Business Banking

  • Giant Communications Service Provider Transforms Digital Customer Service With eGain Chat and …

  • Major US Insurer Covers Customer Service With eGain Mail

31 more case studies currently locked

15 Customer Videos

  • Streamlined fragmented communications, reduced call volumes, improved CX scores, and delivered 1.8B+ notifications with eGain Notify
    Play Video
    Jamal Cox Assistant Vice President
  • Transformed fragmented knowledge into a unified experience, boosted FCR, and elevated CX with eGain’s AI-powered knowledge Hub
    Play Video
    Paul Griffin Head of Customer Service Strategy
  • Improved consistency, accelerated training, and deflected inquiries at scale with eGain—empowering staff and students across all touchpoints
    Play Video
    Nora Loechel Associate Director of Communications
14 more videos currently locked

Additional eGain Information & Resources

Read eGain Reviews, Testimonials & Customer References from 65 real eGain customers.

Browse eGain Case Studies, Customer Success Stories, & Customer References from 32 businesses that use eGain.

Watch eGain Customer Videos to learn why 15 businesses chose eGain.

FeaturedCustomers has 1,910,630+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.