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Read 65 eGain reviews and testimonials from customers, explore 32 case studies and customer success stories, and watch 15 customer videos to see why companies chose eGain as their Live Chat Software

eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web and contact centers help clients deliver connected customer journeys in a multichannel world. Headquartered in Sunnyvale, California, eGain has an operating presence in North America, EMEA, and APAC.

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  • 65 Testimonials View
  • 32 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 4015 reference ratings
4.7/5.0 (4015)
  • Summer 2026 Market Leader Live Chat Software
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65Testimonials

  • “eGain is easy for a business user to use – easy to deploy new knowledge, chat and email workflows without requiring the need to invest in IT.”

    Leading Communications Company Online Specialist

  • “People long term, new starters, that were following Guided Help had significantly better performance metrics than those who didn’t follow it correctly."

    UK’s Leading Digital Communications Company Head of Customer Technology and Innovation

  • “Easy to use and learn for end users. Provides the reporting capabilities needed to do the job. Interface is straight forward and easy to understand.”

    Leading Energy and Utilities Company Business Operations Specialist
64 more testimonials currently locked

32 Case Studies

  • Banking Giant Revolutionizes Customer Service and Associate Productivity with Generative AI and …

  • US Federal Agency Saves Millions With Knowledge Guided Customer Engagement

  • Vodafone Portugal is Improving the Customer Experience with Unified and Easy-to-Use Online …

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15 Customer Videos

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Additional eGain Information & Resources

Read eGain Reviews, Testimonials & Customer References from 65 real eGain customers.

Browse eGain Case Studies, Customer Success Stories, & Customer References from 32 businesses that use eGain.

Watch eGain Customer Videos to learn why 15 businesses chose eGain.

FeaturedCustomers has 2,024,771+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.