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eGain Testimonials

  • "eGain KnowledgeAgent has proved to be the single largest contributor to the operational efficiency that we have achieved in our contact centers."

    Mike CostelloBellAliant

  • "When we introduced eGain KnowledgeAgent, it put us in control of the call. We dictated the pace of the call and were able to provide consistent answers to the customer. We went from solving about 70% of calls at first point to solving around 95% of all calls without requiring an escalation."

    Rob HudsonCustomer Service Manager, Barclays Business Banking
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    Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real timeShow more

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