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"eGain's email solution is not only paying for itself by enabling cost savings for us, but also adding..."
"The original business case called for... a five percent reduction in handset exchanges. What we’ve ac..."
"When we introduced eGain KnowledgeAgent, it put us in control of the call. We dictated the pace of th..."
"It is our goal to be the best water company in the UK and to achieve this we need to differentiate ou..."
"The eGain team was excellent. It paid attention to all our user requirements, provided excellent supp..."
"The one thing you can’t put a finger on is trust. But we got that with eGain. It’s our customer facin..."
"With eGain, we’ve now got one place to manage everything related to customer service and field suppor..."
"People long term, new starters, that were following Guided Help had significantly better performance..."
"If it comes in, it’s yours. If you touch it, you own it. Do it right first time, do it quickly. And m..."
"We needed a single email management solution that could support multiple languages and have the flexi..."
"With eGain we have seen improved search response time...."
"We evaluated a number of solutions and eGain clearly demonstrated a proven track record of successful..."
"CEH [ Customer Engagement Hub ] will foster personalized engagement with customers across all interac..."
"eGain has improved our author team productivity. The primary benefit has been the speed of making edi..."
"In this age of the customer, the only sustainable competitive advantage is knowledge and engagment wi..."
"We’ve greatly benefited from using eGain Knowledge. The first nine months alone show an improvement o..."

Testimonials & Customer References of individual eGain customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if eGain is the right business software or service for your company.

We monitor all 20 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.