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"eGain KnowledgeAgent has proved to be the single largest contributor to the operational efficiency that we have achieved in our contact centers."
"When we introduced eGain KnowledgeAgent, it put us in control of the call. We dictated the pace of the call and were able to provide consistent answers to the customer. We went from solving about 70% of calls at first point to solving around 95% of all calls without requiring …
Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support …
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