128 CallRail Testimonials

“It’s super-important to our clients. They use it to improve customer service without having to sit there and listen to calls. It gives them a better pulse on their business.”

“For a lot of clients, we do their appointment-setting because they don’t have any people to properly manage inbound leads. That’s been a huge win. We used to have clients that converted maybe 22 percent of their inbound calls. With CallRail and our inbound lead team we’ve been able to increase that to as high as 83 percent of inbound opportunities.”

“We had multiple Vonage phones, multiple cell phones, and nothing worked together.”

“They signed a business associate agreement to keep all patient information secure. Their solution included HIPAA compliant encryption, and it was set up so that user accounts are automatically logged out after a fixed amount of inactivity to prevent unauthorized access. On our end, we secured the CallRail passwords for this account separately so that it cannot be accessed by just anyone. Only those assigned to the account can review this information.”

"We’ve used CallRail for a large number of our clients. Using CallRail to measure call conversions is a no brainer."

"Thanks to CallRail, we're able to track all of the phone calls generated by our SEO and Internet Marketing efforts, for our clients as well as our own company. I can't imagine going back to tracking a campaign's conversions without the use of call tracking."

“We’ve been really able to impact significant changes in our office and our clients’ offices through phone call recording. We have been able to help new employees become really valuable by helping them answer the phone well. And we’ve been able to help our dentists figure out if they have the right staff or not.”

“It’s really cool for them to see, both on phone calls and form submissions, kind of that top end, Where’s traffic and initial contacts coming from for first touch. How are they finding us. So if you’re a business owner trying to make decisions on where to invest in terms of campaigns, with CallRail, you can read the funnel from top to bottom on initial touch all the way down to conversion to see how are all these different marketing things working together to produce revenue.”

“An account manager can see there’s 50 phone calls and know exactly what keyword generated them. The biggest benefit is we can report back and say, ‘From a campaign level, out of Vancouver, you had 20 calls through these keywords."

“If you want to go a layer deeper and say, ‘Hey, I want to actually know who it was that called, what date, the duration of the call, was it a new or returning caller.’ Within CallRail, I can export records to show exactly all the data from the spreadsheet that shows the name of the caller, the duration of the call, whether it was answered or not, all that kind of stuff.”

“CallRail is easy to integrate with other systems, to pass data to Google and things like that. So, I’m pretty sure it would be more time consuming to use other products, because I’ve used a lot of other call tracking products. Things would take longer.”

“We spent $12,000 last month on these 7 different marketing channels, and they performed like X, Y, and Z. We recommend that for marketing channel Z, we should just cut that budget entirely because we know, from the CallRail data, that it’s actually not driving any inbound increase.”

“With Lead Center, we’re no longer dropping leads. As a result, our project estimators are busier than ever, which feels great.”

“As an agency, it's critical for us to show our clients how the ads we’re running are generating leads, whether via offline phone call or an online form submission. CallRail helps us report on both lead types in one platform.”

“CallScribe and AI and keyword spotting make a huge difference.”