126 CallRail Testimonials

"If you look at KPIs and the most important metrics for all of our clients, the number-one item on the list is making the phone ring and driving leads to them. That’s partially a reflection of the businesses we serve — most of our clients are operating service-type businesses in highly competitive markets.”

“With CallRail, it’s very easy to jump in and see what is going on with the inbound calls for a particular client. We use CallRail extensively in our weekly and monthly client priority planning meetings. In one case, we actually terminated a client relationship when CallRail showed us that the client was dropping calls and would not follow our recommendations to correct the situation.”

“It’s helped us demonstrate where patients come from, what keywords they're using, and which leads are most valuable.”

“We’ve tried using just about every call tracking software out there, and for us there’s no competition, CallRail has been the most reliable. There’s nothing else out there that has the simplicity and reliability of CallRail.”

"With our clients, we may see that they’ll have a lot of calls and good potential leads coming in, but those calls are going unanswered or they’re not being followed up on properly. In cases like this, we can use our call reporting, and features like call recording, to flag these calls for our clients.”

"We have been using CallRail with an API integration for roughly one year now. We have yet to have any issues with it, and our developers find the API to be easy to use. CallRail allows us to track calls across multiple advertising mediums for consistent lead attribution to marketing initiatives. This provides us with more insight into the effectiveness of our different forms of Digital Marketing, whether it be paid advertising, organic search, social or email marketing.”

“I had done some small-time experiments with a few other call tracking platforms for doing lead tracking, but they didn’t have much in the way of features, and the tracking was so basic that we didn’t feel it brought much value for our clients. CallRail really takes things to another level in terms of features and usability.”

“With one property, we were able to show that over the course of about six months with us, the client saw their phone calls go up by more than a third, which means they started seeing a lot more leads too. Call tracking lets us take that improvement and point back to how it’s the result of the ad campaign we’re running.”

“Anyone in this business pays a fair bit of money to bring in new leads, so it was very illuminating for some of our clients to see exactly where those leads are dropping out of their sales funnel.”

“If we didn’t have call tracking, we’d be completely blind to what return we’re delivering. Without call tracking, our entire value proposition as a business wouldn’t be there. It’s fundamental to the operation of our business, and for us and our clients’ success.”

“We were using CallSource before, and they were fine. We went to a marketing conference and one of the other marketers recommended CallRail, and said they had much more robust reporting. We researched CallRail, and decided to switch over, and we’ve been really pleased."

“[CallRail] has allowed us to take our service offering to our clients, and raise it to another level of professionalism and capacity."

“CallRail was our first choice for call tracking due to its powerful features, ease of use, and integration with other systems like HubSpot. We also liked how it could be white labeled for our clients so that we could present ourselves as a highly capable firm."

“They signed a business associate agreement to keep all patient information secure. Their solution included HIPAA compliant encryption, and it was set up so that user accounts are automatically logged out after a fixed amount of inactivity to prevent unauthorized access. On our end, we secured the CallRail passwords for this account separately so that it cannot be accessed by just anyone. Only those assigned to the account can review this information.”

"We’ve used CallRail for a large number of our clients. Using CallRail to measure call conversions is a no brainer."