128 CallRail Testimonials

“With over a decade of experience in marketing, Nicole has a proven track record of helping companies determine their long-term vision for growth, defining objectives, and dreaming up creative marketing tactics to pull it all together. Under her leadership, Creative Cat has won over 22 awards in marketing, advertising, and brand development. She's a brilliant self-made entrepreneur who has paved the path to creating a small but efficient marketing, consulting and advertising agency that makes data-driven decisions without the sacrifice of high-end creative.”

“[CallRail] has allowed us to take our service offering to our clients, and raise it to another level of professionalism and capacity."

“With CallRail, it’s very easy to jump in and see what is going on with the inbound calls for a particular client. We use CallRail extensively in our weekly and monthly client priority planning meetings. In one case, we actually terminated a client relationship when CallRail showed us that the client was dropping calls and would not follow our recommendations to correct the situation.”

“We have a second division of our company called VisualPro. We received a call and it became obvious to us that our customer service team was not as adept at explaining to the customer exactly what VisualPro is."

“If I have to identify one single tool that we used along the way to get to where we are now, it’s CallRail.”

"Not only did CallRail help with tracking and measuring incoming leads, but it drastically helped improve our customer service department and procedures. From how we answer the phones, transfer calls, follow-up with prospective customers, and build rapport with customers, we noticed a direct impact on the customer experience by using CallRail as a training tool on top of our primary focus of measuring the quantity and quality of our marketing leads."

"We are a small two-location podiatry clinic so our marketing budget was nonexistent until we started engaging in conversations around digital marketing. We were a bit skeptical of online ad campaigns because we didn't know how the tracking worked, or the process or work behind it. After our first month, we saw how effective the ads were as our phone was ringing off the hook. We noticed a lot of prospective patients calling in after hours so I managed the incoming calls when we were closed until we could put someone in place to help with the new incoming patient leads."

“If you're serious about being a good digital marketing agency, you need to be serious about attribution. And you can't be serious about that unless you have call tracking.”

“Whoa, CallRail isnʼt just for digital marketing. It could help us run our business.”

“We have so many great reviews online. And a lot of them say it all started with the phone conversation.”

“We wanted to be able to see and reference all our calls, make instant changes to our call flows when there were employee availability changes, and build out tangible KPIs that our managers could track. However, this was impossible when our staff was all using their individual phones for business purposes”

“We had multiple Vonage phones, multiple cell phones, and nothing worked together.”

“Every time we worked with a client, we started to see opportunities to bring together different data points, to turn collections of previously isolated data into actionable information in ways that weren't previously possible.”

“What we could do then is essentially take our tracking like we do for e-commerce and other different lead sources and apply it to anything where call was the primary source of lead."

“The CallRail + HubSpot integration helps us prove our value to clients by generating more of the right leads, cutting wasted marketing spend, and even reducing call spam.”