128 CallRail Testimonials

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  • “We wanted to be able to see and reference all our calls, make instant changes to our call flows when there were employee availability changes, and build out tangible KPIs that our managers could track. However, this was impossible when our staff was all using their individual phones for business purposes”

  • “We had multiple Vonage phones, multiple cell phones, and nothing worked together.”

  • “[CallRail] was the most user-friendly platform, had all the functionalities we needed, and was priced just right so we can include it in all our monthly pricing.”

  • “For some time, OEO thought leads were sourcing from certain media channels, however since using CallRail, we quickly learned otherwise. CallRail allowed us to track sources by using different phone numbers for each placement."

  • “Our digital marketing agency highly recommended CallRail as a comprehensive solution with easy integration for us. We are a lean operation so the ability to have such a simple and effective solution was key.”

  • “Prior to CallRail, we didn’t even know the opportunities we were missing. Now, we can immediately call back with the relevant information. We also utilize the note taking feature to jot down key points.”

  • “Without CallRail, it would be harder to justify spending more on ad dollars. With CallRail and its advanced tracking, we are able to spend more ad dollars on the campaigns we know are performing best.”

  • “We were very unhappy with DialogTech’s pricing as we grew and they did not try to work with us. Since switching to CallRail, we’ve saved close to $1,000 a month on costs."

  • “Without so much data coming into our organization thanks to CallRail, we’d be much less informed when faced with opportunities and challenges. Nobody wants to make decisions in the dark, and thankfully, we don’t have to.”

  • “Our clients want results. They want to see the ROI of their ad spend and CallRail helps us to do that. Internally, we use the analytics of CallRail to determine which campaigns are hot and which aren’t.”

  • “CallRail also keeps cookied customer information during the buying cycle for longer than Marchex. With Marchex you can view the data for up to 48 hours, with CallRail we can track leads coming from advertising and view all of their interactions for up to a year. But with Marchex, even three days later we weren’t able to view the interactions.”

  • “With CallRail, it’s very easy to jump in and see what is going on with the inbound calls for a particular client. We use CallRail extensively in our weekly and monthly client priority planning meetings. In one case, we actually terminated a client relationship when CallRail showed us that the client was dropping calls and would not follow our recommendations to correct the situation.”

  • “Every time we implement the CallRail solution, we are able to close the loop on tracking - and essentially find money."

  • “I love the flexibility of being able to track whatever we want. We can record all calls, or just SEM calls to make it more cost effective. This is something that I pitch to every client that I engage with search marketing services. At this price point, it just makes sense. It’s completely affordable for small businesses.”

  • “Before CallRail my clients were basically in the dark about what was going on over the phone and where their calls were coming from. With CallRail they are able to stop worrying about what is happening on the phone and trying to track where their calls are coming from. So they get to go back to doing what they do best, running their business. And I get to go back to what I do best, analyzing their business metrics.”