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Aspect Software
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  • Testimonials (64)
  • Case Studies (62)
Aspect Software

Aspect Software

  • HeadquartersChelmsford, Massachusetts
  • Websiteaspect.com
  • Phone978 250 7900
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Testimonials(64)

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Legis Colombia
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020-EPOS
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Aspect Software Testimonials
Showing 1-6 out of 64 Testimonials

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Logo for Client Services
COMPANY SIZE
501-1000 Employees
INDUSTRY
Financial Services
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"Moving away from our manual dialer process has generated a great deal of cost savings and efficiency across our call center operations. Aspect's solution gave Cli…"+ See Full Testimonial
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Mont Little
CIO
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Moving away from our manual dialer process has generated a great deal of cost savings and efficiency across our call center operations. Aspect's solution gave Client Services all of the components crucial to achieving our vision for enhanced automation, greater insight and improved business results while keeping costs down.
Logo for British Gas
COMPANY SIZE
10,000+ Employees
INDUSTRY
Utility
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"Because our inbound and outbound calls are broadly on the same topic it's a perfectscenario for call blending. Blending has helped us better manage peaks and troughs in contact volumes an…"+ See Full Testimonial
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Dave Lister
Head of Service Development
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Because our inbound and outbound calls are broadly on the same topic it's a perfectscenario for call blending. Blending has helped us better manage peaks and troughs in contact volumes and that has had a dramatic impact on agent occupancy. Agents like the system, as well, because they have a consistent workload throughout each day- avoiding the manic periods and the lulls.

"Aspect Workforce Management gives us really good visibility of what’s going on in the contact centre. It enables us to closely manage intraday performance and make changes to improve performance. In particular, the Perform and Empower modules have had a major impact. Perform enables us to see real-time variations and exceptions in the resource plan as they happen (rather than after)…"+ See Full Testimonial
Paul Milloy
National Resource Planning Manager
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Aspect Workforce Management gives us really good visibility of what’s going on in the contact centre. It enables us to closely manage intraday performance and make changes to improve performance. In particular, the Perform and Empower modules have had a major impact. Perform enables us to see real-time variations and exceptions in the resource plan as they happen (rather than after), helping us to improve Real Time Adherence, compliance, utilisation of FTEs and agent productivity - and consequently reduce headcount. Empower has also played a key role by empowering our employees to ensure they get their vestment and breaks at the best time for customers and for them. Overall, workforce planning is more efficient, service quality has improved, and costs have fallen.
+ Additional Customer References from British Gas
Logo for Bank of Communications
COMPANY SIZE
10,000+ Employees
INDUSTRY
Banking
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"Formerly, we could only make about 8,000 collection calls every day. Now that Aspect Unified IP is deployed, we can handle more…"+ See Full Testimonial
Li Chaohui
Chief Operating Officer
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Formerly, we could only make about 8,000 collection calls every day. Now that Aspect Unified IP is deployed, we can handle more than 32,000 collection calls on peak days. Aspect Unified IP has helped us improve our debt collections and overall productivity.
Logo for Charter Communications
COMPANY SIZE
10,000+ Employees
INDUSTRY
Telecommunication
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"With Aspect already inhouse and working well, it was pretty much unanimous that Aspect Workforce Management would be the solution we’d standardize on. Aspect p…"+ See Full Testimonial
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Brynn Palmer
Director, Customer Experience
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With Aspect already inhouse and working well, it was pretty much unanimous that Aspect Workforce Management would be the solution we’d standardize on. Aspect product development is going in the right direction. If we were going to invest capital, we wanted a vendor who would stick with us as our organization matured.

"Aspect’s technicians stuck around as long as necessary in order to m…"+ See Full Testimonial
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Dale Franz
Director, Corporate Customer Care
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Aspect’s technicians stuck around as long as necessary in order to make sure that our staff had the right training and were up to speed.
+ Additional Customer References from Charter Communications
Logo for Alaska Airlines
COMPANY SIZE
10,000+ Employees
INDUSTRY
Aviation & Aerospace
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"Agents love the at-home agent program because they can focus on the needs of the customer without the distractions found in a busy contact center. The contact center staff is our front line, they are in the best position…"+ See Full Testimonial
Amy Gerfen
Reservations Manager
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Agents love the at-home agent program because they can focus on the needs of the customer without the distractions found in a busy contact center. The contact center staff is our front line, they are in the best position to see the shortcomings of the processes that we use, and that is why it is so important to make sure these agents are properly trained and operating in a positive work environment, and Aspect helped us to accomplish this.
Logo for American Century Investments
COMPANY SIZE
1001-5000 Employees
INDUSTRY
Investment Management
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"Working with Aspect has been a great experience. We have had extremely…"+ See Full Testimonial
Nina Westvold
Director, Contact Center Operations
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Working with Aspect has been a great experience. We have had extremely positive outcomes and the support staff has always been so responsive.
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Testimonials & Customer References of individual Aspect Software customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Aspect Software is the right business software or service for your company.

We monitor all 64 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.

FeaturedCustomers has 346,338 validated customer references including reviews, case studies,
success stories, customer stories, testimonials and customer videos that will help you make purchasing decisions.

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