With Aspect already inhouse and working well, it was pretty much unanimous that Aspect Workforce Management would be the solution we’d standardize on. Aspect product development is going in the right direction. If we were going to invest capital, we wanted a vendor who would stick with us as our organization matured.

Aspect’s technicians stuck around as long as necessary in order to make sure that our staff had the right training and were up to speed.

In our previous integration, we had used a different workforce management vendor and it took about two years to really get things stable. We had Aspect up and running— all data integrated, everything working— within three months. Aspect delivered the solution on time, with historical data and everything in the system. It was a really great experience.

Following the merger between the two companies, naturally we have experienced many changes over the past few years. The flexibility and responsiveness of Aspect has helped us greatly adjust along the way and overcome some of the inherent challenges that come whenever you bring together two organizations that have different technology and processes in place.

Such positive results achieved within a short timeframe are attributable to the dedication of leaders within the project team. Pick leaders to be your allies – the right project and vendor team and highly engaged internal and vendor management team. A world-class technology solution does make the job simpler – one that enables seamless integration to more than 10 complementary systems across the enterprise spanning four physical sites. We take pride that through a reliable and stable system, our business users can confidently and continuously set higher benchmarks in service excellence evidenced through the many industry awards since the implementation of the Aspect solutions.

The fact that so many people are taking the time to give feedback demonstrates the value of the process, both to Northumbrian Water and our customers, as we continue to strive for the optimal customer experience. We have been delighted with both the results and service we have received from the support team, and we look forward to a productive relationship moving forward.

We have been delighted with the results over the past two years. Aspect PES was incredibly easy to implement, and integrate into our existing business processes.

Aspect’s solution has helped us create a robust unified architecture giving us the advantage of convergence whereby the sum of the whole is greater than the sum of its parts i.e. the new unified architecture approach has been far more fruitful than the earlier siloed one. We are pleased with the performance of the solution and are currently exploring workforce productivity and social media offerings from Aspect, in context of the changing vectors of customer engagement.

Migration to the Aspect solution was seamless and we were expecting good results. But what really surprised us was the 40 percent reduction in call volume, which we attribute largely to the self-service voice portal that allows us to address customer needs around the clock.

One of our best implementations so far – with stellar results. Concerted thought process and effort from the AmBank team, the principal and solution provider has enabled the bank to forge forward in creating efficiencies for our shareholders and retail customers. I have full confidence that Aspect will continue to introduce greater innovations for our future adoption.

Patient communication with their healthcare team is critically important for identifying new complications, for counseling patients about acute events for adjusting medications or adding them. Aspect’s Patient Engagement solution strengthens bonds between patients and their clinical team, thereby providing effective self-management assistance and better outcomes.

One of the things that drew us to Zipwire was that its straightforward, simple model most closely reflected our own strategy for our clients.

In a services business like ours, reaching out to the right customers and ensuring their satisfaction is the foundation of our success. The unified platform from Aspect has empowered us to build strong customer confidence and provide a seamless experience for our customers at much lower costs and with quick turnaround time. I believe in what I use, and that is Aspect.

Some of the new information available from analytics is so valuable – I’ve had a kind of an ‘ah ha’ moment on how have we been operating without this.

Aspect’s comprehensive portfolio uses the latest next-generation components that supports our business and meets our customers’ demands. By implementing Aspect, the Bank has successfully reduced the credit card cost of credit by improving our collection result along with business growth. This directly contributed to the overall profitability of the bank. With further plans to add additional features including best time to call, which will increase the contact rate and impact the number of collections and revenue, the Bank is looking forward to a long-term relationship including great support from Aspect and their local support partner eGlobal.

Allianz Ayudhya is committed to delivering excellent products and services to our customers and to provide unsurpassed security and protection for Thai Families. Moreover, we take our customer interaction very seriously and with Aspect I am happy and confident to have a strong contact center partner. With the new technology now implemented in our company, I am assured that our team and agents will be even more productive & efficient in serving all our customers. This will be a significant contributor to meeting our company target and goal within the desired timeframe. By partnering with Aspect, we can futureproof our operations, for example, with the capability already in place to engage with our customers across a broader range of channels in the future.