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Aspect Software

www.aspect.com
  • HeadquartersPhoenix,Arizona
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  • Phone888-791-5931
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Testimonials(111)

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Aspect Software Testimonials
Showing 59 of 111 Testimonials
COMPANY SIZE
501-1000 Employees
INDUSTRY
Financial Services
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"Moving away from our manual dialer process has generated a great deal of cost savings and efficiency across our call center operations. Aspect's solution gave Cli…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Utility
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"Because our inbound and outbound calls are broadly on the same topic it's a perfectscenario for call blending. Blending has helped us better manage peaks and troughs in contact volumes an…" + See Full Testimonial
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+ Additional Customer References from British Gas
COMPANY SIZE
10,000+ Employees
INDUSTRY
Banking
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"Formerly, we could only make about 8,000 collection calls every day. Now that Aspect Unified IP is deployed, we can handle more…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Telecommunication
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"With Aspect already inhouse and working well, it was pretty much unanimous that Aspect Workforce Management would be the solution we’d standardize on. Aspect p…" + See Full Testimonial
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+ Additional Customer References from Charter Communications
COMPANY SIZE
10,000+ Employees
INDUSTRY
Aviation & Aerospace
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"Agents love the at-home agent program because they can focus on the needs of the customer without the distractions found in a busy contact center. The contact center staff is our front line, they are in the best position…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Investment Management
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"Working with Aspect has been a great experience. We have had extremely…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Information Technology and Services
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"The flexibility of the solution has exceeded our expectations. All that our agents need is a PC connected to the Internet and a web browser to get up and r…" + See Full Testimonial
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+ Additional Customer References from Stefanini
COMPANY SIZE
10,000+ Employees
INDUSTRY
Telecommunications
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"In our previous integration, we had used a different workforce management vendor and it took about two years to really get things stable. We had Aspect up and running— all dat…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Information Technology and Services
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"Aspect solutions enable us to drive our business growth and expansion and are central to the very foundation of our business. With Aspect products we are able to streamline our…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Banking
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"One of the most compelling things about Aspect, aside from Seamless Customer Service meeting the needs we had defined, was the company’s breadth of experience with Microsoft te…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Retail
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"In a services business like ours, customer satisfaction and call resolution for 100 percent of our customers is critical to our success. The UC application from Aspect has eli…" + See Full Testimonial
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+ Additional Customer References from HomeShop18
COMPANY SIZE
51-200 Employees
INDUSTRY
Computer Software
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"Our adherence levels were running at 80 percent when we first implemented the Real-Time Adherence capability. We now achieve 95 percent adherence. In spite of a call volume incre…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Aviation & Aerospace
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"Following the merger between the two companies, naturally we have experienced many changes over the past few years. The flexibility and responsiveness of Aspect has helped us gr…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Information Technology and Services
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"I would recommend Aspect products to any company interested i…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Pharmaceuticals
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"Aspect has a complete view of everything I'm trying to implement.It's a complete consolidated contact center platform. I'm not going out to another vendor for scripting,I'm not going to another vendor for the voice portal, I'm not g…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Financial Services
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"Such positive results achieved within a short timeframe are attributable to the dedication of leaders within the project team. Pick leaders to be your allies – the right project and vendor team and highly engaged internal and vendor management team. A world-class technology solution does make the job simpler – one that enables seamless inte…" + See Full Testimonial
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+ Additional Customer References from AmBank Group
COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Consumer Goods
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"While we were researching different vendors and getting references, the best endorsement was given by customers using Aspect solution to organize their customer interactions. Since we wanted a cost-effective way to have several solut…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Outsourcing/Offshoring
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"With Aspect Workforce Management, we now have the same approach for forecasting and scheduling in any site in any country and for any client. Aspect…" + See Full Testimonial
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+ Additional Customer References from Transcom
COMPANY SIZE
10,000+ Employees
INDUSTRY
Financial Services
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"While we are increasing the number of telemarketers to grow our business, we'd like to adopt the best technology to improve the effectiveness of our telemarketing campaigns.…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Hospital & Health Care
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"We wanted to turn the contact center into a strategic asset to North Shore, but we needed leading-edge technology.Aspect Unified IP r…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Leisure, Travel & Tourism
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"Leveraging the Analyze enhancement package of Aspect Workforce Management is allowing u…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Banking
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"Helm Bank contacted all major brands focused on contact center technology and Aspect Unified IP was the best choice because of superior technology and Aspect’s sup…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Hospital & Health Care
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"What is unique about our patient engagement solution is that we have near-real time patient data from self-reporting. This allows our program to trigger early intervention and possibly prevent an unnecessary hospi…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Hospitality
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"We always measure our guests’ feedback and satisfaction. We looked at our guest satisfaction with our contact centre and customer services before we embarked on this journey with Aspect, and we looked at it afterwards.…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Graphic Design
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"One of the greatest advantages to switching to Aspect CXP Pro is the back-end manageability. We now have a nimble environment where we can make changes and crea…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Telecommunication
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"Aspect Performance Management is the centerpiece of improving the customer experience because you’re…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Management Consulting
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"The overall improvement in quality, reliability, and functionality of Aspect’s Zipwire cloud contact center service has helped us grow our business. We didn…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Outsourcing/Offshoring
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"Over the past 19 years, I’ve used Aspect as well as other Workforce vendors. If I were going into battle, I’d have to say that the weapon of choice would be Aspect. Most workforce tools do a lot of similar…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Information Technology and Services
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"We’ve had a long relationship with the Department of Human Services. We appreciate their support of the community and we understand how important the IVR system is to helping Hawaii res…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Banking
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"We want to exceed customer expectations. One way to accomplish this in the contact center is to answer calls within our service levels. We don’t want cu…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Financial Services
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"We couldn’t have asked for a better experience with Aspect and the product from initial implementation through to its use today. The technology is simple to use, effic…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Logistics and Supply Chain
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"We are also seeing consistent mentions of the notification system on our trusted online reviews websites. Customer feedback has been 100 per cent positive, because they no longer have to wait in a…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Information Technology and Services
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"OTO is constantly looking to take its contact center solutions to the next level. Through Aspect Unified IP, we are able to provide seamless multi-channel communication and interact…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
E-Learning
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"We’ve been especially pleased working with Aspect on the Microsoft Dynamics CRM deployment. Their knowledge and expertise ensured a smooth installation and guided us as we learned the solution. Of all…" + See Full Testimonial
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"The challenge we have taken…" + See Full Testimonial
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+ Additional Customer References from RR Cobrança
COMPANY SIZE
1001-5000 Employees
INDUSTRY
Utility
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"The fact that so many people are taking the time to give feedback demonstrates the value of the process, both to Northumbrian Water and our customers, as we continue to strive for the opt…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Utility
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"We have been delighted with the results over the past two years. Aspect PES was…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Security and Investigations
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"The efficiency benefits of Aspect EQ Workforce Management have allowed us to focus our time on delivering exceptional customer experiences, high levels of employee satisfaction and cost control. For example, our Alarm Response Center monitors thousands of potential life-safety and property loss events every day. Our response to an alarm from a customer’s perspective sh…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Hospital & Health Care
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"Aspect’s strategic vision and support during our Microsoft Dynamics CRM…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Insurance
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"The Aspect Professional Services teams’ combined Microsoft Lync project planning and deployment knowledge and their day-to-day user experience delivered product understanding and bus…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Financial Services
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"We’ve received tremendous value from leveraging CRM technology. We’ve been able to support 20 percent annual growth, year-overyear, with very marginal additions to sales staff at each position.…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Nonprofit Organization Management
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"Through detailed MI we now know how many calls we’re handling, how long agents are taking on calls etc. enabling us to make more informed and speedier decisions. We’re also able to reschedule staff to deal with peaks and troughs…" + See Full Testimonial
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INDUSTRY
Telecommunication
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"Our vote for Aspect has been confirmed twice – by our own positi…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Hospitality
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"Everyone you contact at Aspect is genuinely friendly and helpful. They really do want to make your center successful. They’re willing to listen, an…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Hospitality
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"We are thrilled with Aspect’s Active Learning training experience. I have taken a few classes myself and I plan on having my team take more. The s…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Banking
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"Aspect’s solution has helped us create a robust unified architecture giving us the advantage of convergence whereby the sum of the whole is greater than the sum of its parts i.e. the new unified architecture approach has been far more fr…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Information Technology and Services
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"We have deployed Aspect solutions at our Leverkusen site for more than ten years now and, of course, this had also had a part in the decisio…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Wireless
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"Migration to the Aspect solution was seamless and we were expecting good results. But what really surprised us was the 40 percent reducti…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Financial Services
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"We have seen improvements in our collection performance across all our clients. We attribute a key factor of t…" + See Full Testimonial
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+ Additional Customer References from The CCS Companies
COMPANY SIZE
51-200 Employees
INDUSTRY
Insurance
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"Microsoft Dynamics CRM for Aspect Unified IP has helped us improve customer care by creating a more efficient workflow for a better agent-customer experience. And our transition to this solution was seamless because Aspect took a hands-on ap…" + See Full Testimonial
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Testimonials & Customer References of individual Aspect Software customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Aspect Software is the right business software or service for your company.

We monitor all 111 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.