84 Artera Testimonials

“I don’t think we could have made it through this past year without using Artera as our primary tool for communicating with patients because it made a lot of things possible.”

“The value of this campaign is that it delivered a timely reminder for patients to come in for their mammography and made it easy for them to schedule their appointment.”

“First, we had to get everybody to understand what each needed and what each could provide, but once we had that straightened out, this kind of integration went very smoothly.”

“Implementing Artera really exceeded our expectations especially since it’s so easy to train a user on it. We haven’t had any problems so I think it was done really well.”

“We’ve found that Artera is fairly intuitive, allowing us to quickly get things done and efficiently communicate with our patients.”

“The data we are able to source provides us valuable insight into the patient experience. With it, we can measure the impact of our communication strategies, identify any issues or opportunities within individual departments, gauge patient engagement, and review historical data to inform our next steps in patient communication.”

“Just walk into any waiting room. Everyone is on their phones, texting. With Artera, we are meeting them where they already are.”

“After the final automated question, we already have about 80 percent of the information we need for an appointment – almost everything.”

“The staff would love for everyone to utilize the texting feature. It’s less burdensome, and it allows them to handle multiple patients almost simultaneously.”

“Managing the portal was quite cumbersome because it didn’t work directly with [our EHR] NextGen. Basically, it was just spitting out a report [of patient responses] that our staff would still have to review, then update in the IT system accordingly.”

“Our patients love (Artera). It’s overdue; we should have been on this a long time ago. Patients can do multiple things, send a text, and not have to be waiting around for a response.”

“It’s more so about reducing cumbersome tasks to focus more attention on the patients who truly need to talk to someone.”

“Home health agencies need a better and scalable way to communicate with patients. After evaluating WELL, I immediately saw how their technology could solve Home Health’s most challenging communication gaps. This is a total game changer.”

“They love (Artera)! It’s one of those things that, if it went away, I think we would have very unhappy patients.”

“Patients were asking for it. You can get text messages from your hairstylist or veterinarian — the technology is clearly available — why not receive them from your doctor’s office?”