"Since the Spine Center has been using Artera, our no show rates have dropped dramatically patients don’t forget about their appointments. It’s been a win-win for patients and for our staff. I love Artera, it just works."
“Just walk into any waiting room. Everyone is on their phones, texting. With Artera, we are meeting them where they already are.”
“Our patients love (Artera). It’s overdue; we should have been on this a long time ago. Patients can do multiple things, send a text, and not have to be waiting around for a response.”
“There is system awareness now that transportation is a patient need. And because of this data, we’re making headway on closing these gaps by asking questions earlier in the workflow, upon scheduling.”
“Our staff adapted to using Artera pretty quickly and realized that it was much easier to text a patient than it was to call them.”
“In orthopedics, we are all about speed – we want to get people in and get people out quickly. Artera’s automations integrate seamlessly into our EMR and automate parts of our scheduling workflow. Automations to speed up the process, and EMR integrations to simplify our lives.”
"By automating the feedback process via Artera’s conversational messaging capabilities, we've been able to effortlessly generate new reviews, enhance our rating, and ultimately showcase the exceptional care we provide at Newton Clinic. With the valuable insights we continue to gather, we're able to further improve our services, ensuring our patients receive the best care possible."
“It’s been life-changing. Artera has definitely given us a competitive advantage to continue in this industry.”
“We were looking for a more up-to-date patient engagement tool. We needed more timely communication with patients.”
“We just knew that there had to be a better way and we had confidence that Artera could help us solve this.”
“It’s very user-friendly, it’s very intuitive for the user. That’s what drew me to Artera.”
“WELL is one of those rare solutions that makes the patient care experience better without breaking the bank. The operational efficiency that WELL unlocks makes it a financial win- win, which is a breath of fresh air!”
“It has become abundantly clear that our population is not interested in remembering another login. Conversational messaging invites patients to respond via text to reschedule versus having to go into a completely different platform, which can act as an added barrier to care.”
“I think our relationship with them had gotten stale — we just didn’t feel like they were keeping up with the industry. Billing was a challenge, we could never get anyone to pick up the phone or get help, and the system was always changing.”
“They don’t have to sit and leave messages and wait for a phone call back. If they have a question, they text us and we respond back to it.”
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