“Through the establishment and maintenance of a management system aligned to both the ISO 27001 and ISO 27701 standards, WELL has committed to a process that will perpetuate a virtuous cycle of continual improvement within the organization. The dedication and rigor with which WELL operates its management system ensure it …

“There is system awareness now that transportation is a patient need. And because of this data, we’re making headway on closing these gaps by asking questions earlier in the workflow, upon scheduling.”

“In this industry it takes longer to see benefits but with the no-show rates reduction, [Artera] has paid for itself several times over. The ROI is definitely there.”

“It’s naturally part of your workflow. It just immensely improves it.”

“Artera has been instrumental in helping us deploy timely communication to our scheduled patients with a digital agility we previously didn’t have.”

“Conversation Builder allowed us to screen our patients in a safe way, dramatically reducing further outbreaks, streamlining the patient experience, and reducing hundreds of hours of staff time on the phone. It has empowered us to effectively communicate with our patients and we’re continuing to explore new ways to use …

“Staff are so appreciative to be able to communicate with our patients like this. This has streamlined their workflow, it has lightened their workload, and they don’t feel as pressured by the end of the day.”

“We’re able to contact more patients this way, but it also takes a lot of frustration off the patients’ end, just knowing that they’re able to get their questions or concerns answered in a timely fashion and don’t have to be on hold.”

“We would have to try to contact every single patient at the very last minute. It’s incredibly disruptive to try to get ahold of that many patients."

“Artera really streamlined the process for us to be able to reach a large community easily.”

“We can set up campaigns for English, Spanish and Korean since all of the translations are already in Artera.”

“From conception to deployment, these campaigns came together so quickly – it really is so easy to learn Conversation Flows!”

“[With WELL] We’re now seeing around 700 telemedicine patients a month and have been able to ramp up our ability to see patients virtually.”

“It’s more so about reducing cumbersome tasks to focus more attention on the patients who truly need to talk to someone.”

“Very few people answer their phones these days, and even fewer check their voicemails.”