“It’s hard enough to be a patient – we want to make their experience with us as positive and seamless as possible.”

“The staff would love for everyone to utilize the texting feature. It’s less burdensome, and it allows them to handle multiple patients almost simultaneously.”

"Since the Spine Center has been using Artera, our no show rates have dropped dramatically patients don’t forget about their appointments. It’s been a win-win for patients and for our staff. I love Artera, it just works."

“Being able to send a text that will come through - that they can read twice - is a wonderful thing. It’s been a great way to connect with them that way.”

“They don’t have to sit and leave messages and wait for a phone call back. If they have a question, they text us and we respond back to it.”

“Patients were complaining relentlessly about not being able to reach anyone. We weren’t available for patient needs."

“It’s more so about reducing cumbersome tasks to focus more attention on the patients who truly need to talk to someone.”

"Patients respond better when they are communicated with in ways that work best for them. Collaboration among technology leaders to drive a consistent experience is the right thing to do for patients. By integrating with Artera Harmony, we are pleased to extend the reach of our solutions even further, to …

“Many of our patients are using their cell phones as a lifeline during this pandemic. [Artera] allows us to reach our patients with essential information about COVID-19 and how to access testing and care through San Ysidro Health.”

“Patients were asking for it. You can get text messages from your hairstylist or veterinarian — the technology is clearly available — why not receive them from your doctor’s office?”

“What we found is that seniors text more than people believe, especially those who are moving here to retire from other areas.”

“Implementing Artera was the best decision Mountain View Medical Center made all year.”

“We’ve discovered that people can’t ignore text messages; it’s just ingrained in us. Often they are surprised that they have a balance at all, even though we had mailed statements and called multiple times.”

“We are always thinking about how to improve communications with patients. They often contact our practice when they are at a low point, and we strive to make them feel heard and cared for.”

“We saw the world moving away from outdated manual calls toward real-time messaging, which fosters more meaningful and impactful interactions."