“It’s hard enough to be a patient – we want to make their experience with us as positive and seamless as possible.”

“With Artera, we can make changes to broadcasts or automations, and they’re implemented instantly.”

“From conception to deployment, these campaigns came together so quickly – it really is so easy to learn Conversation Flows!”

“We're always looking to move forward and expand to where it makes logical sense. Now it’s one of our better tools, and that’s for certain.”

“Another year has gone by and it’s almost time for [name] to come in for their Well-Child Exam. [Dr. name] is looking forward to seeing them! If you would like to schedule an appt please provide us with days/times that work best for you."

“Artera really streamlined the process for us to be able to reach a large community easily.”

“We can set up campaigns for English, Spanish and Korean since all of the translations are already in Artera.”

“We want to make it very easy for families to communicate with us and we know that bidirectional texting is important to them. I think as we start rolling this all out, that’s how our families are going to really want to communicate with us.”

“First, we had to get everybody to understand what each needed and what each could provide, but once we had that straightened out, this kind of integration went very smoothly.”

“Offering the electronic tool as an alternative to human interaction supports patient and family preference and adds value to our organization.”

“There is system awareness now that transportation is a patient need. And because of this data, we’re making headway on closing these gaps by asking questions earlier in the workflow, upon scheduling.”

“Being able to send a text that will come through - that they can read twice - is a wonderful thing. It’s been a great way to connect with them that way.”