“I don’t think we could have made it through this past year without using Artera as our primary tool for communicating with patients because it made a lot of things possible.”

“Implementing Artera really exceeded our expectations especially since it’s so easy to train a user on it. We haven’t had any problems so I think it was done really well.”

“The Artera platform has helped us mitigate employee burnout. Staff can now cross over from the phones to the Artera platform to restimulate and reignite them.”

“Our staff adapted to using Artera pretty quickly and realized that it was much easier to text a patient than it was to call them.”

“After the final automated question, we already have about 80 percent of the information we need for an appointment – almost everything.”

“From an end-user perspective, everything feels like it’s a UNC Health experience and that’s where I think this is really unique.”

“Artera has set us apart. Our ability to directly communicate to patients in their preferred method is huge. It really makes a difference.”

“We get so many referrals completed in a day now because of Artera texting.”

“It has become abundantly clear that our population is not interested in remembering another login. Conversational messaging invites patients to respond via text to reschedule versus having to go into a completely different platform, which can act as an added barrier to care.”

“I think our relationship with them had gotten stale — we just didn’t feel like they were keeping up with the industry. Billing was a challenge, we could never get anyone to pick up the phone or get help, and the system was always changing.”

“WELL is one of those rare solutions that makes the patient care experience better without breaking the bank. The operational efficiency that WELL unlocks makes it a financial win- win, which is a breath of fresh air!”

“The investment is worth it. With a dedicated Artera team, we don’t just implement the technology and then forget about it - we constantly keep it fresh and updated with new best practices. We’re always using it, keeping it in the forefront of staff and continuing to iterate on our …

“For me, choosing the right vendor partner relies on looking well beyond the immediate business need at hand, or the transactional perspective, and instead, look to the full realm of possibilities and beyond.”

“Our partnership with [Artera] revolutionized the way we care for our patients – both inside our four walls and outside.”

“Artera allows us to be more efficient in how we send out the RepuGen text surveys and achieve a higher response rate. Surveys are going out more quickly after the visits and now come from a number the patient will recognize. We are very pleased with the increased response rate.”