84 Artera Testimonials

“[With WELL] We’re now seeing around 700 telemedicine patients a month and have been able to ramp up our ability to see patients virtually.”

“We were looking for a more up-to-date patient engagement tool. We needed more timely communication with patients.”

“After the final automated question, we already have about 80 percent of the information we need for an appointment – almost everything.”

“Artera really streamlined the process for us to be able to reach a large community easily.”

“We can set up campaigns for English, Spanish and Korean since all of the translations are already in Artera.”

“Artera allows us to be more efficient in how we send out the RepuGen text surveys and achieve a higher response rate. Surveys are going out more quickly after the visits and now come from a number the patient will recognize. We are very pleased with the increased response rate.”

“The Artera platform has helped us mitigate employee burnout. Staff can now cross over from the phones to the Artera platform to restimulate and reignite them.”

“We want to make it very easy for families to communicate with us and we know that bidirectional texting is important to them. I think as we start rolling this all out, that’s how our families are going to really want to communicate with us.”

“First, we had to get everybody to understand what each needed and what each could provide, but once we had that straightened out, this kind of integration went very smoothly.”

“Offering the electronic tool as an alternative to human interaction supports patient and family preference and adds value to our organization.”

“There is system awareness now that transportation is a patient need. And because of this data, we’re making headway on closing these gaps by asking questions earlier in the workflow, upon scheduling.”

“There were several benefits to adopting Artera ScheduleCare and Artera Intake and Payments, including vendor consolidation – one contract, one bill – knowing that our staff will continue to only use one platform to communicate with patients, keeping it efficient and secure, and for our patients, they would have a premium experience in booking through Advanced Pain Care. These were immediate green flags for us.”

“They don’t have to sit and leave messages and wait for a phone call back. If they have a question, they text us and we respond back to it.”

“Patients were complaining relentlessly about not being able to reach anyone. We weren’t available for patient needs."

"Health iPass is committed to simplifying the check-in process and payment workflow for patients. Integrating our communications via Artera Harmony accelerates this mission by delivering patients their relevant checkin and payment information via one trusted provider phone number, improving the overall patient experience."