84 Artera Testimonials

“Patients were asking for it. You can get text messages from your hairstylist or veterinarian — the technology is clearly available — why not receive them from your doctor’s office?”

“Offering the electronic tool as an alternative to human interaction supports patient and family preference and adds value to our organization.”

“In this industry it takes longer to see benefits but with the no-show rates reduction, [Artera] has paid for itself several times over. The ROI is definitely there.”

"Patients respond better when they are communicated with in ways that work best for them. Collaboration among technology leaders to drive a consistent experience is the right thing to do for patients. By integrating with Artera Harmony, we are pleased to extend the reach of our solutions even further, to help healthcare providers increase patient engagement and payment rates - with as little friction as possible."

“We're always looking to move forward and expand to where it makes logical sense. Now it’s one of our better tools, and that’s for certain.”

“Another year has gone by and it’s almost time for [name] to come in for their Well-Child Exam. [Dr. name] is looking forward to seeing them! If you would like to schedule an appt please provide us with days/times that work best for you."

“The staff would love for everyone to utilize the texting feature. It’s less burdensome, and it allows them to handle multiple patients almost simultaneously.”

“Managing the portal was quite cumbersome because it didn’t work directly with [our EHR] NextGen. Basically, it was just spitting out a report [of patient responses] that our staff would still have to review, then update in the IT system accordingly.”

“Our patients love (Artera). It’s overdue; we should have been on this a long time ago. Patients can do multiple things, send a text, and not have to be waiting around for a response.”

“It’s more so about reducing cumbersome tasks to focus more attention on the patients who truly need to talk to someone.”

“It was amazing to see that nearly all of our patients (96%) took advantage of Artera to coordinate their care. The platform clearly fills a major gap in the ideal customer experience.”

“With the consumerization of healthcare, our patients now have more power than ever before. Artera allows us to focus on retaining them, making them happy, and most importantly focusing on our core competency.”

“The Artera platform has helped us mitigate employee burnout. Staff can now cross over from the phones to the Artera platform to restimulate and reignite them.”

“Very few people answer their phones these days, and even fewer check their voicemails.”

“WELL’s security program is particularly impressive, and security has clearly been a primary focus since the company’s beginning. WELL has made sure to consider the end-to-end data flow process, and they’ve conscientiously deployed all the necessary controls to best address safety, privacy, and potential risk.”