What is Tour Operator Software?

Introduction

Tour operator software automates tasks for tour operators and helps with business management. It offers modules such as booking engine - to automate online and offline bookings; back-office management - to organize tour operations; and payment gateways and similar integrations to make the platform independent of human intervention at different levels.  

Tour operator software enables you to accept bookings and payments online. Merged with your travel website, it functions as a scheduling system that instantly records reservations made on your site. The application enables you to fulfill travel requests without directly communicating with clients. Plus, it ensures effective payments. The program also improves tour date management and customer experiences.

Features of Tour Operator Software

Accept Bookings 24×7

Tour operator software enables you to accept bookings any time of the day or night. It empowers you to deliver professional services that save time for you and your consumers. Without this solution, customers can only make phone or email reservations.

Effective Marketing Tool

Top tour operator applications offer marketing features such as cross-selling options, add-ons, loyalty programs, and tour promotions. You can use these advantages to present exciting products, services, and deals to your online visitors. Another highlight is the reservation platform can store information about which customers used what types of promotions on your site.

Arrange Flexible Tour Schedules

You can enter the monthly, weekly, or daily frequency of tours into the program to create a schedule for every tour. The tour management product uses these dates as well the tour capacity to prevent underbooking and overbooking of trips on the set dates. Further, you can share your vehicles, tour guides, and other facilities across trips.

Get Advance Payments

Tour operator software ensures you get payment even if there is a cancellation. The solution makes sure that bookings are confirmed only after payment is obtained. You can define advance payment limits and penalties if there is a delay in payment. The system also enables you to offer a range of payment options.

Promote Custom Rates

A good tour operator application helps you offer custom prices for different types of customers such as groups, adults, students, kids, and others. The software also provides calendars, widgets, and booking buttons to facilitate a smooth booking process.

Benefits of Tour Operator Software

Improve Staff Efficiency

Tour operator software takes care of the routine tasks of a tour operation which enables employees to focus more on customers and grow the business. Plus, by reducing repetitive tasks you can increase staff’s engagement and interest in their work.

Get Insights into Operations

With tour operator software, you can get insights into customer buying habits like preference for online, email, or in-person special deals. The platform gives you the needed data and metrics to identify customer trends which you can utilize to offer more effective plans and deals.

Sell More Value-adding Services

A quality tour operator program offers tools such as click-to-add buying and payment portals to help tour operators improve their sales by boosting the value of individual deals. For instance, when a customer books a beach tour, the application can provide them value-adding offers such as a dive trip and snorkel equipment rental.

Avoid Double Booking

A tour operator system can make your scheduling more efficient and help you prevent double bookings. The solution can manage and track several simultaneous schedules, and can coordinate with your business partners.  Further, it can minimize no-shows by delivering timely reminders to consumers about their scheduled trips.

Enhance Customer Satisfaction

Tour operator software can handle the nitty gritty, allowing you and your staff to focus on boosting customer satisfaction. The platform enables you to collect guest and customer feedback so you can learn about compliments, complaints, and ideas for improvement, and act upon them effectively.