We have expanded quite a bit in the last couple of years; we now operate tours in 18 cities. TrekkSoft has made it easy to manage our bookings across all our locations. With our new mobile app powered by TrekkSoft, our customers can book with us in-destination!

TrekkSoft is a comprehensive booking system where you will set up all your activities and tours. It is where you assign resources and connect with [a] channel manager. It is where you bring in external agents and prepare agent invoices. It can also be your primary website. It really is quite comprehensive for a business.

TrekkSoft is the way to grow sustainably, in an agile way in order to increase sales. In short, it is the way to turn a tour into a company. For us, this partnership is not an option, it's a must. From our point of view, business owners running tours must focus on generating unique tours, satisfying client's need and increase their sales. TrekkSoft is what allows us to control the back-end of these processes!

Small business owners as well as large would be very wise to choose TrekkSoft. We started out as a 2 person company with TrekkSoft and have grown to a large limited agency with full staff working 7 days. I don’t think we would have made it this far so quickly without TrekkSoft. Thank you!

The best advice we can give to fellow tour operators is to seek the best work conditions for your employees, because they are the ones that will make your business shine. This includes arming them with the best tools in the market, and we consider this to be TrekkSoft.

Firstly, find partners who you can develop ideas and collaborate with for the long term. The industry is difficult to navigate alone and having the right business partners who can help you grow and innovate is key. Secondly, with a changing market comes the need to stay updated and ahead of the game. You'll need an agile team that is able to constantly innovate and create products, services and management systems that meets changing consumer needs.

Always keep your activities at a high quality. Additionally, ask your attendees for feedback, for instance directly after the tour or by writing a review on social media. After the tour, each attendee receives an automated post trip email with a short summary of the tour, a review button and the option to contact us directly. With this we managed to become #1 at TripAdvisor of all tour providers in Vienna, what in turn helps us to delight more people for our offer.

Our administrative effort for managing bookings has dropped by 70%. It's now easier for us to control resources so the processing time per tour has reduced by 30 minutes. With TrekkPay and the option to accept credit card payments, our transaction costs in Switzerland have dropped by more than 60%.

Our idea was to bring as many [tour and] activity companies on board one system. We wanted the whole region to use a standardized tool so that we could collectively approach the world in marketing and sales. Getting distribution is also crucial, and if you have too many systems, you don’t get that distribution to work. By having one system, we as a tourism body could use our funds on marketing to bring that one funnel through and create new [opportunities] for activity companies to get that conversion and commercialize themselves. And that’s what we are seeing now.

The main reason we chose to work with TrekkSoft was to connect to our distribution partners via the channel manager. This improves our workflow and reduces manual mistakes. Furthermore, it helps to increase sales and optimises the load factor of our tour buses.

Our guests are looking for an authentic river experience. They want to get off the beaten track with an expert tour guide, a small group, and with safety and quality first.

With TrekkSoft, bookings from multiple channels are automatically added to one platform. Automation of manual reservations has gone from 15% to 56%, decreasing human error.

Our guests are looking for adventure, getting the local experience, and small group tours. They’re travellers, not tourists.