What is Internal Communications Software?

Introduction

Internal communications software is also termed business messaging software. It offers instant messaging tools that permit group and direct messaging in a company. This platform is convenient and intuitive, and enables quick conversations between employees. Now, you don’t have to send long emails and wait for responses.

Internal communications solutions make talking to colleagues as simple as chatting with your contacts via text or on social media. Most applications come with GIF features and emojis to promote natural and genuine conversations in the workplace.

Internal communications software offers the following advantages:

Links an organization vertically and horizontally

Offers an informal virtual workspace for communication within a team

Allows you to easily search and find messages

Permits teams to connect and communicate from any location

Facilitates instant communication between company employees

Features of Internal Communications Software

Instant Messaging

Internal communications software allows direct, instant messaging. You can send instant messages to a group or one-to-one. Admins and users can create groups based on permissions.

Polls and Surveys

The platform typically offers simple polling and survey functions that allow you to quickly make decisions within the application.

File Sharing

An important feature is the ability to quickly and easily share documents and files. You can attach documents in your messages or send links to files saved in the cloud. Advanced solutions can even integrate with file databases to streamline document sharing.

Search

You can enter keywords in the search bar to look for and find past messages.

Emojis

The software generally offers loads of emojis and also allows you to create your own.

Notifications

Internal communications tools can offer notifications when you get a direct message or when a message is posted in group in which you are a member. You have the choice to set specific permissions for the alerts or turn them off.

Activity Feed

Like notifications, the activity feed also updates you about the new personal messages that you get or are sent to your groups. The feed can also offer responses to your posts.

Status Updates

You can indicate your availability by posting a status message on your profile.

Benefits of Internal Communications Software

Improves Operational Efficiency

An internal communications solution give staff members the convenience and flexibility to access company info anywhere, anytime, on any device. This platform can give employees relevant and up-to-date information, and ensure they have the necessary data and documents for their tasks. It can optimize staff collaboration and workflows, and facilitate coordination with personnel working remotely. In these ways, an internal communications application can enhance employee productivity and efficiency.

Streamlines Communications and Information  

Communications and info can get lost if a company uses multiple products. Internal communications software offers a single integrated platform that permits firms to streamline the capabilities of several channels. This means your employees don’t need to keep jumping from one solution to another.

You can save the time spent on logging in, finding and juggling various interfaces. In addition, internal communications software allows you to segment users and offer personalized content based each employee’s location, department and needs. This means your staff members don’t have to spend time searching irrelevant information. By streamlining workflows in this way, your enterprise can save money and time and empower your personnel to work efficiently.

Enhances Security

It’s essential to protect sensitive business data and intellectual property if your company uses a workflow system that is accessed on multiple devices. You need to maintain the platform’s convenience and flexibility, while preserving security. To facilitate this, top internal communications solutions offer features like conditional permissions and access. This permits your business to determine and manage what information can be accessed by each user and device.

Other Advantages

Can improve staff retention rates

Minimizes task conflicts between co-workers

Enables more intelligent decision-making and decreases the need for micro-management

Allows employees to better understand organizational purpose and values

Empowers staff members and motivates them to take stock in your company

Facilitates more responsive and effective customer service

Increases employees’ ability to proactively approach crises or problems

Boosts the probability of accomplishing company goals