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DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.
Leaping AI makes Voice AI agents for businesses that are human-like, automate 70% of the calls end to end and self-improve. For one retailer who has >100 human agents, they are now taking 100% of all incoming customer support calls and automating up to 70% of them end to end. For another retailer, they ran an outbound campaign in one week that converted 30% of customers. Similar results have historically taken this retailer 5 weeks to achieve.
Momntum is help businesses unlock the true value of their customer relationships using AI. Their platform goes beyond traditional automation by enabling brands to understand how their customers feel, what they need, and when they’re ready to act, across every channel.
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