“It’s very easy for me to recommend Zendesk to the rest of the business unit because I enjoy using it and the agents on the ground enjoy using it. It can do a whole host of things, probably ten times as much as I need it to do.”
“We didn’t want to waste the customer’s time and make them repeat themselves again and again if they switched channels. Zendesk presented us an opportunity to reduce friction between agents and customers. Now, from a customer’s perspective, our systems feel slick and modern.”
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