"Making sure that we had a company that we could partner with and had our interest at heart really made me feel that we were setting ourselves up for success.”

“We wanted a platform that gives agents a better experience, and leads to better CX. Zendesk was a great choice.”

“Without Zendesk and new channels like chat, I would have had to hire 12 more agents to handle our current volume of contacts. And even then we’d still struggle to do better than a 24-hour average response time if we were doing things the old way.”

"We knew that what we would get with Sell is a partner who was understanding that we aren’t the largest sales organization in the world, but we’re a medium-size company that is growing rapidly. We need something to grow with us."

"Just in the first training, everybody was on their smartphone, and it didn’t take long for them to start using Sell. That was just amazing because even after many trainings [with the prior CRM], the product was not accepted as much because it was hard to use."

“Apollo has been able to tell us which lead sources and competitors we should be going after, and the right reps to take on these deals. I’m super impressed by the level of insight our team can achieve with Apollo, and can’t wait to continue capturing and analyzing our data …

“We used Salesforce for two weeks. By the end of that period, people were just as confused about the process as they were in the beginning. After 24 hours of using Sell everyone was clear – it’s just that straight-forward. Sell was clearly developed by someone who really understands sales …

“It took our managers 50 less hours to train a new lead generation hire, compared to the time it would have taken if we were still using spreadsheets. Our managers could easily walk new hires through how Sell works. It was fast for everyone involved.”

"Now that Sell has been established for about three years, there's a network effect. When a rep joins Sartorius, they jump right into a territory and have all the contacts, leads and deals from their predecessors – all the information is in one place."

"I learned a lot about where my business actually comes from. I now know what percentage of my leads come from Facebook versus recommendations and other sources.”

"I spent a lot of time searching for the right solution for my business, and Sell was the obvious choice."

"Customer feedback is now at the heart of our Customer Experience strategy at Wavy, and thanks to Zendesk, we have been able to better respond to it, develop it, and enhance it."

“We are no longer growing to grow, we’re doing it in a clearer and more focused way.”

"The moment we implemented Sell, we had an immediate window into the world of our sales team across Australia and New Zealand. Having Sell on board gives us insight into customer needs that help us decide what direction to take our business."

“With such high levels of platform adoption, getting accurate, quality data with Sell is easy.”