“An important aspect of data privacy and security is meeting and exceeding our customers’ demands, which are always evolving. That’s why we need controls for privacy and security at every level of the business, especially CX.”

"Zendesk Sell is an easy to use solution that helps everyone collaborate on different accounts, and gives everyone visibility into ongoing activities and captures institutional knowledge, which is important especially as we're growing really rapidly."

“We have a hybrid approach going on where our account manage side is using the custom built proprietary system, and then the sales team uses Sell."

“We really couldn’t dig into the data. So Sell has really taken us to the next level as far as being able to do a lot more with the data that we compiled.”

“Customers have started serving themselves, creating tickets and finding relevant information on their own. As a result, they’re getting the transparency and visibility they’ve always wanted.”

“With Zendesk, we can gauge customer satisfaction on a real-time basis and also give our customers visibility of what is happening with the tickets they have submitted.”

“We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience.”

“Apollo has been able to tell us which lead sources and competitors we should be going after, and the right reps to take on these deals. I’m super impressed by the level of insight our team can achieve with Apollo, and can’t wait to continue capturing and analyzing our data …

“Zendesk Sell has an intuitive user interface, competitive pricing, excellent security, and a variety of must-have features for a small sales team.”

“Base saves time. In terms of productivity, you’re not taking your 8-10 hour day and scrambling here and there to try and piece together something. Everything is in one spot, and you can focus on pushing deals through the pipeline, one after another.”

"Customer feedback is now at the heart of our Customer Experience strategy at Wavy, and thanks to Zendesk, we have been able to better respond to it, develop it, and enhance it."

“We are no longer growing to grow, we’re doing it in a clearer and more focused way.”

“Without Zendesk and new channels like chat, I would have had to hire 12 more agents to handle our current volume of contacts. And even then we’d still struggle to do better than a 24-hour average response time if we were doing things the old way.”

“Freshly has been able to collaborate with our sales and support communications in one place with Zendesk. And we did it without a team of consultants, a bunch of foreign tools and complex features which we did not want. Zendesk Sell gave us everything we needed to get started quickly.”

“I love the flexibility of Zendesk’s products. I know as we build and grow that we’re going to need tools that talk to each other, and Zendesk’s products all play nicely together.”