“Before Sell we were primarily cold calling. But when we looked at Sell we found that our email campaigns were in fact more successful than we realized. Knowing this was crucial to making our outreach efforts more successful.”

“I’m not double-handling my data. Base is able to do what I need.”

"Rather than focusing on leads that have a low chance of success, Sell enables our reps to hone in on the most successful advertisers and grow our relationships with those partners."

“We have a hybrid approach going on where our account manage side is using the custom built proprietary system, and then the sales team uses Sell."

“Things were staying in the sales cycle too long. Now I can categorize which deals to work on and why.”

“Zendesk has been instrumental in allowing us to focus on the customer experience. Moving away from just being a service desk to looking at the customer experience collectively across the business has been a critical change for us to better leverage our relationships with customers.”

“We started using Sell nine months ago. Since then, we have had 1,000% growth. It was our biggest year so far. If we didn’t have a CRM like Sell, we would not have been able to do that because the information was scattered everywhere.”

"Sell has provided us with the structure and tools we needed to be faster, more strategic and overall more successful as a sales org."

"Customer feedback is now at the heart of our Customer Experience strategy at Wavy, and thanks to Zendesk, we have been able to better respond to it, develop it, and enhance it."

“We are no longer growing to grow, we’re doing it in a clearer and more focused way.”

“We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience.”

"Our fully trained team went from solving 8 tickets per hour to an average of 16 tickets per hour. That's because we're tracking every single metric possible, allowing us to continuously improve our results,”

“Zendesk Sell has improved our sales productivity. We have redistributed sales force efforts to more promising projects and the accuracy of the monthly revenue forecast increased from 30% to 10% deviation.”

“We have anywhere from 50-70 calls done per day by six people. With Salesforce your reps are spending 5 minutes or more clicking through tabs. It’s not ideal. But now, call after call, deal after deal, I know that the time saved with Sell adds up.”

“The first month we implemented Sell, we had a record sales month. A lot of business was sitting and needed to be closed, and thanks to Sell we knew this and could close it.”