"Making sure that we had a company that we could partner with and had our interest at heart really made me feel that we were setting ourselves up for success.”

“We wanted a platform that gives agents a better experience, and leads to better CX. Zendesk was a great choice.”

“Without Zendesk and new channels like chat, I would have had to hire 12 more agents to handle our current volume of contacts. And even then we’d still struggle to do better than a 24-hour average response time if we were doing things the old way.”

"Customer feedback is now at the heart of our Customer Experience strategy at Wavy, and thanks to Zendesk, we have been able to better respond to it, develop it, and enhance it."

“We are no longer growing to grow, we’re doing it in a clearer and more focused way.”

“As our business needs evolve, I see Base being right there beside us, able to iterate and adjust as we need and move forward into the future.”

“Data does not lie. The lift we’ve seen from people that are using Base is very powerful.”

“Base has been able to offer us a one-stop-shop of clear insights to understand where reps’ deals and contracts are sitting, what stage they are in and how they are being progressed through each stage of the funnel – and that’s something our managers didn’t have before.”

“Managers get a ton of insight into how healthy a rep’s pipeline is, so they can see where they’re having issues, where things are being held up in their funnel, and take that information and coach to it.”

“Reps used to spend so much time making checklists and Google docs trying to keep everything organized. Being able to replace those couple hours each day with a tool that does those things for us has been amazing. Now we can’t imagine our world without Base.”

“Usage was less than 20% with our old tool. Now nearly 100% of our reps use Base – even our seasoned reps. Base has gotten full adoption across our sales team.”

“I love that you can go in strategically and prospect someone who is very specific to certain criteria with Smart Lists.”

“Zendesk Sell has an intuitive user interface, competitive pricing, excellent security, and a variety of must-have features for a small sales team.”

"Without a doubt, the Sell and Zendesk integration has improved our customer experience by aligning sales and support and providing them with the context they need to close more deals and delight our customers."

"Sell has effectively centralized our sales processes, activities and information. It has totally transformed our pipeline visibility and makes sales easier for everyone at our company, from reps, to managers, to execs."