85 Zendesk Sell Testimonials

“Sunshine Conversations is the keystone of the scalability of our customer service operations, breaking down barriers and adding value in every single interaction between the customer and the customer service agent.”

"Without a doubt, the Sell and Zendesk integration has improved our customer experience by aligning sales and support and providing them with the context they need to close more deals and delight our customers."

"I learned a lot about where my business actually comes from. I now know what percentage of my leads come from Facebook versus recommendations and other sources.”

"The insights we're getting from Zendesk Sell are golden not just to me and my team, but also to executives across the organization and our board members."

“Without Zendesk and new channels like chat, I would have had to hire 12 more agents to handle our current volume of contacts. And even then we’d still struggle to do better than a 24-hour average response time if we were doing things the old way.”

“It’s a nice level foundation for sales strategy and sales tactics. It’s very methodical. Sell has honed us in as process driven.”

“With Sell, we always know exactly where our business opportunities stand, and have all of the information we need to follow up and close the sale.”

“Not only does Sell’s email integration allow us to automatically monitor email sends and outcomes, but it also saves us time by enabling us to send and personalize emails in bulk.”

“As someone new to the industry, everyone always said December is going to be your biggest month, but we didn’t know how drastic of a jump that would be. For us it was a 3x jump from the month before. Moving forward, now I know how to forecast for the next holiday season.”

"The moment we implemented Sell, we had an immediate window into the world of our sales team across Australia and New Zealand. Having Sell on board gives us insight into customer needs that help us decide what direction to take our business."

“With such high levels of platform adoption, getting accurate, quality data with Sell is easy.”

“Zendesk’s Professional Services team was the real driver for our successful, on-time rollout of Zendesk.”

"Rather than focusing on leads that have a low chance of success, Sell enables our reps to hone in on the most successful advertisers and grow our relationships with those partners."

"Zendesk has given us a complete, one-stop solution that provides a 360-degree view of all our customers. It also allows us to interact with one another across departments, for example between Sales and Support. You can't get much more transparent than that."

“What Sell allowed us to do was not only measure our performance on the number of forklifts sold, but also measure what we would be able to sell in 2015.”