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Zendesk Guide

www.zendesk.com/guide
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Case Studies(64)
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Zendesk Guide Case Studies ( 2 of 64 Case Studies )
COMPANY SIZE
51-200 Employees
INDUSTRY
Food & Beverages
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NatureBox - Customer Case Study
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Sierra Schwidder
Customer Experience Manager
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COMPANY SIZE
201-500 Employees
INDUSTRY
Internet
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COMPANY SIZE
201-500 Employees
INDUSTRY
Internet
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Ebates earned a 93% CSAT score with the Zendesk omnichannel solution
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Dylan Campopiano
VP of Member Services
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COMPANY SIZE
51-200 Employees
INDUSTRY
Internet
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SlicePay - Customer Case Study
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Suhas Reddy
Director of Operations
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46 More Zendesk Guide Case Studies
COMPANY SIZE
51-200 Employees
INDUSTRY
Construction
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FINALCAD supports 30 languages and earns a perfect score in SLA adherence
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David Vauthrin
Co-Founder and CMO
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COMPANY SIZE
51-200 Employees
INDUSTRY
Design
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99designs replaced 3 systems with a Zendesk omnichannel solution
Zach Kulas
Director of Global Support
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COMPANY SIZE
51-200 Employees
INDUSTRY
Internet
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BrowserStack - Customer Case Study
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Prasun Choudhury
Head of Customer Support
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COMPANY SIZE
51-200 Employees
INDUSTRY
Computer Software
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Serato - Customer Case Study
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Aaron Eddington
Support Manager
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COMPANY SIZE
51-200 Employees
INDUSTRY
Information Technology and Services
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OneLogin - Customer Case Study
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Tony Bagalini
Senior Director of Customer Success
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Real Estate
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LJ Hooker - Customer Case Study
Ian Iglesia
Manager of the Support Centre
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Computer Games
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Nexon earned a 114% increase in their CSAT score with the Zendesk omnichannel solution
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Barry Schwartz
Associate Director of Customer Support
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COMPANY SIZE
1-10 Employees
INDUSTRY
Information Technology and Services
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Sure relies on Zendesk's mobile apps for seamless support
Sara Liddle
Head of Customer Strategy
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Financial Services
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Prosper Marketplace - Customer Case Study
Brian Taylor
Sr. Director of Customer Experience
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COMPANY SIZE
51-200 Employees
INDUSTRY
Banking
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Monese improved its FRT by 59% with a Zendesk solution
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Lauri Haav
Head of Customer Loyalty
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American Civil Liberties Union - Customer Case Study
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Justin Birdsong
Associate Director of Enterprise Database Systems
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The TechOps team at USC Annenberg School for Communication and Journalism maintains a CSAT of 98%
Elena Mirzaians
Operations and Communication Coordinator
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COMPANY SIZE
201-500 Employees
INDUSTRY
E-Learning
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Udemy earns 97% customer satisfaction rating from the 14M students they support
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Alex Mozes
Director of Customer Support
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COMPANY SIZE
201-500 Employees
INDUSTRY
Computer Software
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Evernote saw a 17% reduction in ticket volume after configuring their help center
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Gerald Hastie
Director of Global Customer Experience
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COMPANY SIZE
51-200 Employees
INDUSTRY
Retail
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UncommonGoods - Customer Case Study
Laura Frost
Assistant Manager of Customer Service
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Marketing and Advertising
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AdRoll - Customer Case Study
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Sam Trachtenberg
Senior Director of Operations
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Retail
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Fossil consolidated tools to support 14 brands with Zendesk
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Bernie Gessner
Vice President of Global Customer Care & Retail Operations
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Retail
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Aurora Fashions supports multiple brands and delivers an omnichannel experience
Maria McCann
Customer Service Philosophy
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COMPANY SIZE
51-200 Employees
INDUSTRY
Internet
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Handy saved 60% on CX costs by switching to Zendesk products
Dylan Henry
Director of Customer Experience
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COMPANY SIZE
51-200 Employees
INDUSTRY
Internet
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Made.com - Customer Case Study
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Dee Kumar
Head of Customer Services (UK)
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Hospitality
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Minor Hotels improved its resolution time by 55% with Zendesk
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K’lee Challinger
Social Media Optimization and Real-time Customer Service Manager
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COMPANY SIZE
201-500 Employees
INDUSTRY
Consumer Goods
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Harry's - Customer Case Study
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Katie Rogers
Senior Director of Customer Experience
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COMPANY SIZE
201-500 Employees
INDUSTRY
Internet
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cleverbridge saw a 24% ticket deflection rate with Zendesk Guide
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Joe Schnaufer
Global Director of Customer Support
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Internet
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Expedia Affiliate Network improved onboarding new affiliates by 60%
Jamie Loren Byers II
Head of Support, EAN Partner:Connect
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COMPANY SIZE
201-500 Employees
INDUSTRY
Internet
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Foursquare leverages self service to serve more customers, faster
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Tracey Churray
Director
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COMPANY SIZE
51-200 Employees
INDUSTRY
Consumer Services
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TeamSnap - Customer Case Study
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Jenn Southan
Director of Customer Experience
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COMPANY SIZE
51-200 Employees
INDUSTRY
Sports and Sporting Goods
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Spartan Race - Customer Case Study
Aja Varney
Director of Customer Service
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Internet
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Carsales - Customer Case Study
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Shaun Wilton
Customer Service Group Manager
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COMPANY SIZE
51-200 Employees
INDUSTRY
Retail
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Footwear brand Tony Bianco provides customers with an omni-channel experience
Cassie Chen
Customer Experience and Loyalty Manager
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INDUSTRY
Financial Services
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The support team at Connective achieves a 99% CSAT rating and has seen live chat become their most popular channel
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Tim McMinn
Training and Support Manager
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Education Management
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TAFE NSW empowers their students with great self service through Zendesk Guide
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Brendon Walker
Manager, Online Engagement Services
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COMPANY SIZE
201-500 Employees
INDUSTRY
Entertainment
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How Rovio provides seamless in game customer service with the Zendesk mobile SDK
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Ric Thorneycroft
Customer Support Manager
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COMPANY SIZE
201-500 Employees
INDUSTRY
Fund Raising
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GoFundMe strives for uber fast first response times
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Morgan Wood
Head of Customer Happiness
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COMPANY SIZE
201-500 Employees
INDUSTRY
Internet
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Instacart - Customer Case Study
Jeremy Flanagan
Customer Ops Project Lead of Tools
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COMPANY SIZE
51-200 Employees
INDUSTRY
Entertainment
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The O2 Arena uses Zendesk Support, Chat, and Guide to help tens of thousands of concert goers
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Adam Wilson
Head of Customer Relations
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COMPANY SIZE
201-500 Employees
INDUSTRY
Computer Software
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Virgin Pulse eliminated siloed support with Zendesk
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Mike Clericuzio
Director of Service Support
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Retail
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Tesco - Customer Case Study
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Robert Ainscough
Head of Technology for the Capability
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COMPANY SIZE
51-200 Employees
INDUSTRY
Consumer Electronics
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TrackR saw a 10.4% ticket deflection rate with Zendesk Guide’s Answer Bot
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Daniel Reveles
Senior Manager of Customer Success
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COMPANY SIZE
201-500 Employees
INDUSTRY
Computer Software
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RSi - Customer Case Study
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Ryan McCarthy
Senior Director of Global Customer Operations
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Internet
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Lightspeed earns a 93% CSAT rating with Zendesk Support and Guide
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Dan Ross
Support Operations Manager
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Apparel & Fashion
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Cotton On Group - Customer Case Study
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Luke Wallace
Digital Product Manager
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Internet
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With Guide, Skyscanner saw an 18 percentage point increase in CSAT and a 76% drop in first response time (FRT)
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Jon Thorne
Senior User Satisfaction Manager
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Internet
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Box - Customer Case Study
Jon Herstein
SVP Customer Success
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Consumer Electronics
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OnePlus chose Zendesk for its global omnichannel solution
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Maria Kozlova
Data Analyst
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Information Technology and Services
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Xerox uses triggers and groups to support their workflow
Lucille R.
eSolutions Manager, NA Global Delivery Center
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COMPANY SIZE
51-200 Employees
INDUSTRY
Health, Wellness and Fitness
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Peloton offers members personalized support with Zendesk
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Laura Mundell
Director of Member Support
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Case Studies, Success Stories, Customer Stories & Customer References of individual Zendesk Guide customers - their use cases, successful stories, approaches, and customer success results of using the software or service. Read these Case Studies, Success Stories, Customer Stories & Customer References to decide if Zendesk Guide is the right business software or service for your company.

We monitor all 64 case studies & success stories to prevent fraudulent case studies & success stories and keep all our case studies & success stories quality high. We only post case studies & success stories verified by the vendor. Verified case studies & success stories require that customer is an actual user of the product.