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Zendesk Guide

Read 65 Zendesk Guide reviews and testimonials from customers, explore 63 case studies and customer success stories, and watch 11 customer videos to see why companies chose Zendesk Guide as their Help Desk Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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  • 65 Testimonials View
  • 63 Case Studies View
  • 11 Customer Videos View
Customer Rating Review Score based on 3777 reference ratings
4.8/5.0 (3777)

65Testimonials

  • "It became clear pretty quickly that Zendesk was a clean, powerful tool that could scale to whatever we grow to. I love that I always see proactive development in adding …

  • "I feel that whatever challenge we might have in the future, whatever is new in terms of player support, there is going to be somebody at Zendesk who will help …

  • "A support specialist was able to set up the tool and work with IT during his free time."

64 more testimonials currently locked

63 Case Studies

  • Cleverbridge achieves 24% ticket deflection with Zendesk Guide

  • NatureBox cuts phone volume 60% with Zendesk Guide

  • Upwork achieves 90% self-service adoption with Zendesk Guide

62 more case studies currently locked

11 Customer Videos

  • Made.com - Customer Success Story (Claire Santos - Customer Experience Manager)
  • Serato - Customer Success Story (Aaron Eddington - Support Manager)
  • Upwork - Customer Success Story (Joe Wang - Director of Customer Experiences)
10 more videos currently locked

Additional Zendesk Guide Information & Resources

Read Zendesk Guide Reviews, Testimonials & Customer References from 65 real Zendesk Guide customers.

Browse Zendesk Guide Case Studies, Customer Success Stories, & Customer References from 63 businesses that use Zendesk Guide.

Watch Zendesk Guide Customer Videos to learn why 11 businesses chose Zendesk Guide.