Zendesk Guide

Read 65 Zendesk Guide reviews and testimonials from customers, explore 63 case studies and customer success stories, and watch 11 customer videos to see why companies chose Zendesk Guide as their

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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  • 65 Testimonials View
  • 63 Case Studies View
  • 11 Customer Videos View
Customer Rating Review Score based on 3492 reference ratings
4.8/5.0 (3492)

65Testimonials

  • "We’ve only been using Zendesk for a month but the change has been significant. We have transitioned from Intercom chat to Zendesk Support and Guide."

  • “During slow times, we’re responding to tickets within minutes. But even at Christmas, our response time stayed under 10 hours. It’s been huge. It’s so encouraging to see tweets coming …

  • "We want to make as many channels available to our customers as possible. Zendesk gives us a system where the customer can engage with us in the way that they …

64 more testimonials currently locked

63 Case Studies

  • The TechOps team at USC Annenberg School for Communication and Journalism maintains …

  • Minor Hotels improved its resolution time by 55% with Zendesk

  • Coursera - Customer Case Study

62 more case studies currently locked

11 Customer Videos

  • USC Annenberg School for Communication and Journalism - Customer Success Story (Ray Barkley - Operations and Budget Manager)
  • Serato - Customer Success Story (Aaron Eddington - Support Manager)
  • AdRoll - Customer Success Story (Sam Trachtenberg - Vice President of Operations)
10 more videos currently locked

Additional Zendesk Guide Information & Resources

Read Zendesk Guide Reviews, Testimonials & Customer References from 65 real Zendesk Guide customers.

Browse Zendesk Guide Case Studies, Customer Success Stories, & Customer References from 63 businesses that use Zendesk Guide.

Watch Zendesk Guide Customer Videos to learn why 11 businesses chose Zendesk Guide.