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Zendesk Guide

Read 65 Zendesk Guide reviews and testimonials from customers, explore 63 case studies and customer success stories, and watch 11 customer videos to see why companies chose Zendesk Guide as their Help Desk Software

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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  • 65 Testimonials View
  • 63 Case Studies View
  • 11 Customer Videos View
Customer Rating Review Score based on 3684 reference ratings
4.8/5.0 (3684)

65Testimonials

  • “It’s been valuable to have a tool that enables us to deal with the technical questions, as well as the non-technical—the functional and financial questions.”

  • "We love the people at Zendesk. We think they’re super responsive, super engaged and really interested in what we’re doing with the product, so much so that they’ve visited our …

  • "We’re seeing improvements in agent performance, and end users are seeing a quick turnaround time. They submit a ticket, and within the hour, their issue is resolved."

64 more testimonials currently locked

63 Case Studies

  • Ebates earned a 93% CSAT score with the Zendesk omnichannel solution

  • John Lewis Partnership - Customer Case Study

  • Peloton offers members personalized support with Zendesk

62 more case studies currently locked

11 Customer Videos

  • CarSales - Customer Success Story (Shaun Wilton - Customer Service Group Manager)
  • The O2 Arena - Customer Success Story (Adam Wilson - Head of Customer Relations)
  • Upwork - Customer Success Story (Joe Wang - Director of Customer Experiences)
10 more videos currently locked

Additional Zendesk Guide Information & Resources

Read Zendesk Guide Reviews, Testimonials & Customer References from 65 real Zendesk Guide customers.

Browse Zendesk Guide Case Studies, Customer Success Stories, & Customer References from 63 businesses that use Zendesk Guide.

Watch Zendesk Guide Customer Videos to learn why 11 businesses chose Zendesk Guide.