"It’s very mobile, and an easy way to check store stock. We’re getting them engaged with tools that allow them to contact customers without having to go into a backroom office, or to try telephoning. It’s immediate, here and now."
"Since we’re a data-driven organization, the use of custom fields and tagging has been really wonderful. We can pull in every piece of Zendesk data into our internal database—furthermore, we can slice and slice that data, and join it with internal data to create an extraordinarily vivid picture of the …
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