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"There is a difference to what consumers are exposed to in the real world that I see as the testing environment, anything that we can do to make that gap smaller, to mimic real-world consumer behavior or consumer environment, is super important."
Delighted is a customer experience management solution that helps businesses connect with their customers - to learn, improve, and delight. Delighted is the fastest and easiest way to gather customer feedback and put it into the hands of those who can act on it. Using Customer Satisfaction Score, Customer Effort Score, and the Net Promoter System - a single question and an open-ended comment box - Delighted helps companies align customers’ needs with business growth, monitor the voice of the customer over time, and keep customers coming back. Bose, Target, Uber and other beloved brands of all sizes trust Delighted to collect, distribute and analyze feedback to create more delightful customer experiences.
Honestly is composed of individuals who share a passion for people and the potential they bring to organizations, be it as customers or employees. Their job is to develop solutions in employee engagement and customer experience to help their partners achieve this.
Voxco offers one of the broadest and most flexible survey software platforms in the industry. Maximum survey efficiency across multiple survey channels, centralized around one single database. Collect and process respondent data any time and any place: flexible software to create device-responsive online surveys, phone interviews (CATI, IVR and dialers), or face-to-face interviewing (CAPI). Clients appreciate their engaging, interactive survey results dashboards, robust panel management capability, and their personalized customer service.
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