"Our IT helpdesk has been working with Zammad for a long time. Now, Zammad is also helping other organizational units of the administration to advance the digitization of internal processes and, for example, to digitally process and document requests/orders to janitors, building management, personnel management, or even time recording."
"This is how I imagine Open Source with a company in the background! There are umpteen ways to use free software as a business model, but Zammad does it perfectly and always stays fair."