”Yotpo is a more robust platform than LoyaltyLion and offered us more functionality to grow and be creative while still being easy to manage.”
"From the start, we’ve had a vision for a loyalty program that went beyond points. Yotpo has been a true partner in supporting all of the unique VIP tier benefits and functionality that we wanted our customers to unlock."
”Particularly as a lean team, we knew that our unconsolidated ecommerce stack needed to go."
”[The difference in the migration process] was night and day. With Recharge, I spent an entire week of my time with spreadsheets and back and forth with Recharge support on a chat system.”
”Our products have a high education component. And as we expand our product line, it’s key that we educate new shoppers about the right solution for their pet’s specific needs.”
”What prompted us to make better use [of SMS] were the iOS changes, which made those two channels really poor and hard to track, hurting performance. When that happens you look to new channels to make up for the loss, and SMS has honestly done that and more.”
”We wanted to create experiences that truly resonate. Yotpo condensed our marketing tools into a cohesive system, making it easy to recognize and engage shoppers at every stage.”
”People buy from people. The Yotpo platform humanizes your brand by providing touchpoints that build deeper relationships with customers.”
”There are so many opportunities to tailor promotions based on the shared data within Yotpo’s platform. We can send a text message to just one loyalty VIP tier and also offer them a segmented promotion.”
”We have a web team, and we wanted to do subscriptions, but at the time it was very costly and would be time-consuming and we would have had to pay them a lot of money to build it.”
”Being able to collect product feedback, at scale, has helped our R&D teams immensely as we’re expanding Shopify Hardware’s reach.”
”No matter your company size, Yotpo ticks all the boxes, providing hands-on, dedicated support during each stage of onboarding. And they have an easy-to-use platform.”
”We know so much more about our customers with Yotpo SMSBump than we did with our previous provider, so we are able to more appropriately communicate with them. Because of this data, we have driven way more sales."
”SMS has been an extremely valuable revenue source for us since partnering with Yotpo. The ROI portrayed is competitive in comparison to our other high revenue-driving channels.”
”Some of our formulations need to be used for about 6 months before customers can start seeing results. So our biggest challenge was to stop customers churning before that point."
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