58 Whatfix Testimonials

"My experience of working with Whatfix has been excellent. I’ve found their account and customer success team to be very helpful and clear. They’ve taken the time to understand our needs and goals and have helped us on that journey. They’ve also had a great focus on coaching and empowering my team, at a pace that meets our needs, to work with Whatfix."

"Top vendor, great solution! With a heavily customised Salesforce instance and multicultural processes to cater for, the flexibility of Whatfix empowers us to get the right training to the right people, at the right time!"

"With Whatfix, I am able to take the concerns of our clients, implement them into my Whatfix app and have them immediately available for my clients. Not only are the questions answered, but we're actually assisting them to do that task and it’s seamless for them to get the help that they need."

"The Icertis Contract Intelligence platform is specifically designed for ease of use to accelerate time to value for our customers and maximize their return on this mission-critical investment. Integrating the Whatfix platform into our offering helps us drive digital adoption and improve engagement at some of the world’s largest companies by creating easy-to-follow, real-time, learn-by-doing onboarding experiences and providing self-help guided support."

"The implementation of the solution was seamless and the initial feedback from users is very positive as they are able to navigate complexities in applications at ease. We intend to overlay Whatfix on more applications in the future."

“We are able to use the metrics to see what flows are most used and which flows sales would like for us to build. It was also very easy for adoption to get on board with building the flows. Very easy system to use.”

“Now our new customers are fully engaged – on day one. The Whatfix Platform allows us to save significantly on operations and services. It’s now a cornerstone of our customer acquisition and engagement strategy.”

“Whatfix really helped us move the needle toward using more current and innovative training solutions. We strongly value innovation as an organization and that includes innovating the way we learn.”

“The Whatfix platform has been easy to use and has allowed us to extend the reach of our performance support beyond the classroom training we provide.”

“The relationship between a customer and the application is the biggest driver of our success. If people have questions, answers should be easy to find.”

“We’re still processing the best ways to build out the metrics and evaluations on the applications. So we make sure, as we’re measuring the utilization we can get a sense of the impact.”

“BeerBoard was able to streamline the training and onboarding process for our SmartBar platform with a step-by-step workflow for our users. By shortening the learning curve for our users, Whatfix has helped our clients achieve the benefits of our SmartBar platform much quicker.”

“After our end users discovered how easy it is to use Whatfix Self Help, we received fewer queries about how to do a process in Salesforce Lightning and Service Cloud. Now we receive more requests to add new processes and features, which speeds our innovation and ability to be agile in responding to Grifols’s business needs.”

“With Whatfix, our Product team was empowered to create content/walkthroughs without dependencies on development/design/release dates with partners better equipped to educate themselves with new and existing features. 75% of partners find what they need in the Self Help Search section.”

“And the Whatfix team was the opposite. They went above and beyond to make our roadmap within Self Help go from a concept to what it is today. So I was really, really happy with that.”