58 Whatfix Testimonials

"Customers always told us that this type of in-app help is their most preferred way of receiving help. Whatfix’s integration will definitely accelerate the see-try-buy cycle and our team can directly impact the top line."

"With Whatfix, I am able to take the concerns of our clients, implement them into my Whatfix app and have them immediately available for my clients. Not only are the questions answered, but we're actually assisting them to do that task and it’s seamless for them to get the help that they need."

"Whatfix has made it super simple for us to incorporate helpful visual walk-throughs into our knowledge base content. Our users are able to get seamless self-service even on complex features due to Whatfix's intuitive interface. Plus, it's a breeze for our team to create and maintain our flows."

“We looked to improve adoption by ensuring we had learning resources at the time of features being rolled out. Something we couldn’t always do in the past with our traditional resources of video and PDF guides.”

“We will definitely use Whatfix to drive more in-product communication across a greater range of products. Cybersecurity is vital – but it’s also vital to get it right. With in-app guidance, we can help the next generation of Sophos customers secure their future.”

“When they showed Whatfix to me, I approached our CLM steering committee and said that we cannot successfully implement the CLM solution unless we have Whatfix.”

“Step-by-step guidance inside the Icertis application means users are more productive and less frustrated with our contract management process. We can provide contextual self-support and make announcements within the application. Employees don't need to stop what they are doing when they have questions – they can get answers to their contracting questions in the workflow."

“Whatfix simplifies everything. Our team addresses SAP Concur questions from employees in many different countries. Whatfix acts as an extra pair of hands, providing a starting point that enables employees to overcome Concur-related issues independently, allowing our team to focus on more complex issues. Having in-app guidance and pop-up experiences, and repurposing them into a library of help documentation has further enabled our employees.”

"With Whatfix, Takealot has enabled its sellers to make their first sale with frictionless product-led portal onboarding, keep up with advanced seller portal features and selling techniques with in-app communication, and overcome support issues with self-guided experiences. We're not just enhancing efficiency, but fostering a culture of growth and success together."

“Whatfix has helped solve many of our new user onboarding issues, and having Whatfix as a single centralized place for the latest training documentation is a game changer.”