69 Whatfix Testimonials

“We’re still processing the best ways to build out the metrics and evaluations on the applications. So we make sure, as we’re measuring the utilization we can get a sense of the impact.”

"Walsworth was looking for tools to ease our transition to a new CRM. Whatfix was the right choice to help us succeed."

“With Whatfix, we’ve completely shifted how onboarding and training works. We now have basic and domain-specific curriculum, Flows tailored to user roles, and embedded support that our teams genuinely appreciate. They often ask, ‘why don’t we have this on all of our digital tools."

“The biggest benefit we’ve seen from Whatfix is giving our users the ability to become self-sufficient faster and feel confident in what they’re doing. We’ve seen an 86% user adoption rate with Whatfix, which is huge.”

“We looked to improve adoption by ensuring we had learning resources at the time of features being rolled out. Something we couldn’t always do in the past with our traditional resources of video and PDF guides.”

“We will definitely use Whatfix to drive more in-product communication across a greater range of products. Cybersecurity is vital – but it’s also vital to get it right. With in-app guidance, we can help the next generation of Sophos customers secure their future.”

“When they showed Whatfix to me, I approached our CLM steering committee and said that we cannot successfully implement the CLM solution unless we have Whatfix.”

“Step-by-step guidance inside the Icertis application means users are more productive and less frustrated with our contract management process. We can provide contextual self-support and make announcements within the application. Employees don't need to stop what they are doing when they have questions – they can get answers to their contracting questions in the workflow."

“Whatfix simplifies everything. Our team addresses SAP Concur questions from employees in many different countries. Whatfix acts as an extra pair of hands, providing a starting point that enables employees to overcome Concur-related issues independently, allowing our team to focus on more complex issues. Having in-app guidance and pop-up experiences, and repurposing them into a library of help documentation has further enabled our employees.”

"With Whatfix, Takealot has enabled its sellers to make their first sale with frictionless product-led portal onboarding, keep up with advanced seller portal features and selling techniques with in-app communication, and overcome support issues with self-guided experiences. We're not just enhancing efficiency, but fostering a culture of growth and success together."

“Whatfix has helped solve many of our new user onboarding issues, and having Whatfix as a single centralized place for the latest training documentation is a game changer.”

“One of the simplest features, like a beacon or an information tip, has completely changed our user experience, Instead of a screen full of confusing fields, they’re now guided. It’s no longer overwhelming, users know where to look. That small shift makes a huge difference in adoption and user confidence.”

“Before Whatfix, agents had to leave workflows to find help. Now they have everything at their fingertips. It’s about having people self-serve and deal with things themselves—that’s where we’ve seen real change. It’s greatly impacted our support call volume.”

“Whatfix has enabled an organization that is just embarking on its digital journey to understand technology, remove the fear around it, and guide our teams through systems in a way that feels familiar.”

“Whatfix helps us drive Copilot adoption, improve user awareness, and enhance learning capabilities in the flow of work. We can inform sellers on newly launched features within the application and navigate them through how to leverage them quickly and easily.”