“The relationship between a customer and the application is the biggest driver of our success. If people have questions, answers should be easy to find.”

"There isn’t just one feature that has made the most impact. It’s all of the Whatfix features working together that have changed the way our users learn and work. This combination of features has truly streamlined our workflow.”

"With Whatfix, end-users are using our platform independently faster. Whatfix has given a broad reach to our training. The number of support calls and emails on basic navigational questions has become virtually zero."

“We looked to improve adoption by ensuring we had learning resources at the time of features being rolled out. Something we couldn’t always do in the past with our traditional resources of video and PDF guides.”

“We will definitely use Whatfix to drive more in-product communication across a greater range of products. Cybersecurity is vital – but it’s also vital to get it right. With in-app guidance, we can help the next generation of Sophos customers secure their future.”

“When they showed Whatfix to me, I approached our CLM steering committee and said that we cannot successfully implement the CLM solution unless we have Whatfix.”

“Step-by-step guidance inside the Icertis application means users are more productive and less frustrated with our contract management process. We can provide contextual self-support and make announcements within the application. Employees don't need to stop what they are doing when they have questions – they can get answers to their …

“Whatfix simplifies everything. Our team addresses SAP Concur questions from employees in many different countries. Whatfix acts as an extra pair of hands, providing a starting point that enables employees to overcome Concur-related issues independently, allowing our team to focus on more complex issues. Having in-app guidance and pop-up experiences, …

"With Whatfix, Takealot has enabled its sellers to make their first sale with frictionless product-led portal onboarding, keep up with advanced seller portal features and selling techniques with in-app communication, and overcome support issues with self-guided experiences. We're not just enhancing efficiency, but fostering a culture of growth and success …

“Whatfix has helped solve many of our new user onboarding issues, and having Whatfix as a single centralized place for the latest training documentation is a game changer.”

“One of the simplest features, like a beacon or an information tip, has completely changed our user experience, Instead of a screen full of confusing fields, they’re now guided. It’s no longer overwhelming, users know where to look. That small shift makes a huge difference in adoption and user confidence.”

“Before Whatfix, agents had to leave workflows to find help. Now they have everything at their fingertips. It’s about having people self-serve and deal with things themselves—that’s where we’ve seen real change. It’s greatly impacted our support call volume.”

“Whatfix has enabled an organization that is just embarking on its digital journey to understand technology, remove the fear around it, and guide our teams through systems in a way that feels familiar.”

“Whatfix helps us drive Copilot adoption, improve user awareness, and enhance learning capabilities in the flow of work. We can inform sellers on newly launched features within the application and navigate them through how to leverage them quickly and easily.”

“With Whatfix, we’ve completely shifted how onboarding and training works. We now have basic and domain-specific curriculum, Flows tailored to user roles, and embedded support that our teams genuinely appreciate. They often ask, ‘why don’t we have this on all of our digital tools."